Sign In

PetSmart Toledo love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Toledo seems to have a mix of experiences from its customers, highlighting the skilled and friendly staff, great deals on dog toys, and an impressive selection of pet supplies. While one customer had a less-than-ideal encounter regarding the purchase of fish due to the employee's cautious approach, this seems to be an exception rather than the norm. Most feedback praises the knowledgeable and super friendly personnel, from those providing grooming services to the helpfulness in selecting products like puppy food or antibacterial shampoo. Despite a few hiccups, such as a disappointing experience with live cricket purchases and a brief wait at checkout, the positives like price matching coupons and the variety of merchandise appear to outweigh the negatives. PetSmart Toledo, offering a pleasant shopping atmosphere for pet lovers, seems to be a community favourite for its engaging staff and the wide range of pet care products.
Last Updated: 2024-02-21


All reviews

  • James Ledyard
    Reviewed on Google

    Wonder staff

    Helpful Review

    Share this review:

  • Damian Gareau
    Reviewed on Google

    Comment = Employee training, I was in your store to purchase fish for 2 of my tanks and my mother’s tank When an associate came to assist she asked me what size was my tank. I told her 30&20 I then purchased 6 guppies. When she bagged them and was about to get down I stopped her and told her that I wanted to purchase another variety. I was then told that she would not sell me any more fish. I was so confused. So I asked why, she said that with a new set up and not knowing if it has been cycled properly or not she would only sell 6 fish. I was immediately furious because we never discussed anything about my tanks in detail. She NEVER asked me a qualifying question. As I once managed retail I know the importance of qualifying questions. We want to ensure that our guest has everything they need or are aware of their complete options before leaving. So I said to her, I know what I am doing and I would like to buy more fish and some plants. She again without asking one question refused to make a sale. Well about a week maybe 8 days prior I did buy my 30 gallon tank and all necessary chemicals and components from the same store. Your store However, I also have 5 more tanks in total ranging from 2 gallons to now 30. They are all independent ecosystems designed for minimal interference. I have carefully researched each tank and what I could find to be the optimal balance of species from population to cleaning crew to aquatic plant life to microorganisms. . I once had a research and development company and we specialized in aquatic hybrid agricultural grow systems. We did this successfully for 12 years. I have been in the process of starting that project again as I have a new group of interested investors and partners. One of my goals has always been to support local economy and jobs and so we have never ordered any biological systems from industrial warehousing. In other words I believe that I am with respect a pretty good customer. Now I was working with another retailer in Toledo but everyone that I know that has tanks told me to go see you guys. And my first visit was amazing. My question is With what I have experienced should I continue to build a relationship of uncertainty? Not only have I been embarrassed and demeaned by one of your team members, but so to have my friends and colleagues who support your team at the Monroe location in Toledo OH. Should we maintain our relationship or can we count on your leadership team to adequately coach, develop and discipline as need to assure the best possible customer service and support for valued pets?

    Helpful Review

    Share this review:

  • Lavita Juarez
    Reviewed on Google

    Good deals great dog toys and everything you need to care for your dog friendly staff

    Helpful Review

    Share this review:

  • Sherry Lynn
    Reviewed on Google

    Great store, excellent, helpful staff!

    Helpful Review

    Share this review:

  • Jay Swanson
    Reviewed on Google

    Good place to get pet supplies

    Helpful Review

    Share this review:

  • Colt Kolb
    Reviewed on Google

    Always enjoy this store and talking fish with one employee there. Tho it’s expensive I have never had issues with my fish and or products.

    Helpful Review

    Share this review:

  • Ivan Mitchell
    Reviewed on Google

    I just live how they will match any coupon you have even if it’s for another pet store and they are always friendly to me and Zeus

    Helpful Review

    Share this review:

  • Cheryl Wilkins
    Reviewed on Google

    It has a lot of merchandise great selection.

    Helpful Review

    Share this review:

  • Jessica Lambrecht
    Reviewed on Google

    A little expensive. Friendly staff.

    Helpful Review

    Share this review:

  • Nathalia Linda
    Reviewed on Google

    I purchased 20 live medium crickets 2 days ago at 17c each( higher then the competition) when i got home, 2 were dead in the bag. I used a few for feeding and this morning upon checking them , only 3 were alive and the rest dead. I have a cricket container with food and water.
    Don’t get crickets from here again, now i feel i feed my animals sick crickets.

    Helpful Review

    Share this review:

  • Anon Ymous
    Reviewed on Google

    At the Toledo, Ohio location on Monroe St. There were two cashiers at two different registers, and nobody else in line. When I started towards the registers to pay for my one item, both cashiers went to the back for almost five minutes, before one came back to the front. Kinda rude

    Helpful Review

    Share this review:

  • Karen Faziani
    Reviewed on Google

    I cannot for the life of me remember the girls name that cut Rubi’s nails…. but what a fantastic job!! Thank you soooo much! She will only go there for grooming from now on!

    Helpful Review

    Share this review:

  • Savannah Torres
    Reviewed on Google

    Had antibacterial shampoo my cat needed!

    Helpful Review

    Share this review:

  • Brooke Hickle
    Reviewed on Google

    Lots of help

    Helpful Review

    Share this review:

  • Dave Clunk
    Reviewed on Google

    Knowledgeable personnel

    Helpful Review

    Share this review:

  • Marc Wallace
    Reviewed on Google

    Super friendly and always helpful.

    Helpful Review

    Share this review:

  • Tiffany Trail
    Reviewed on Google

    We enjoy shopping here for our pets!

    Helpful Review

    Share this review:

  • Julia Koenn
    Reviewed on Google

    Very friendly and helpful.

    Helpful Review

    Share this review:

  • Peggy Sue Medellin
    Reviewed on Google

    People were a great help in picking out my puppies food. The staff inside if the grooming areas were very helpful and pleasant to speak with.

    Helpful Review

    Share this review:

  • Kyle Rush
    Reviewed on Google

    Used to be the cheapest place to buy my cats brand of food, but now I am not sure, but I think it’s more expensive now. I just go there to see the cats that are up for adoption.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55239

Nearby businesses in this area