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PetSmart Traverse City love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.7 out of 5.0
Rating 4.7

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Traverse City seems to be a hit among pet lovers for a variety of reasons. Customers rave about the new rewards system, enhancing their loyalty and enriching their shopping experience with a variety of toys and special deals like 'buy one, get one free'. The store's clean, well-organized environment, coupled with a huge selection of products ranging from fish supplies to furry friend essentials, makes shopping a breeze. Staff members are highlighted for their helpfulness, offering great advice to new pet owners and being knowledgeable about the store's offerings. While there are mentions of inconsistencies with online and in-store pricing, the overall sentiment leans positively towards the excellent customer service, the grooming services by Megan and Mel, and the joy children find in visiting the store. PetSmart Traverse City also supports the local community by housing the Cattery for TC Paw, showcasing their commitment beyond just selling pet products.
Last Updated: 2024-02-21


All reviews

  • Roxi Tuller
    Reviewed on Google

    Love my local petsmart love the new rewards system it will make me a more loyal customer. Store is clean my grands love coming to see all the different animals the store has from cats to fish

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  • Jim Cauley
    Reviewed on Google

    Overpriced and they offer specials on line and then say the item is out of stock. I then go to the physical store and they have plenty in stock and won’t honor the online price. I have tested this in person 4 times and its always the same. Greedy and deceitful – another big corporation that could care less about its customers and more about it profits. People are hurting in these hard times. SHAMEFUL!

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  • Shauntell vanhorn
    Reviewed on Google

    Great deals very clean and organized

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  • andrew bueche
    Reviewed on Google

    Toys or Treats
    BUY ONE GET ONE FREE!📈😎

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  • Kathryn Clark
    Reviewed on Google

    The staff is always helpful.

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  • Rose Martin
    Reviewed on Google

    Very helpful gal who gave great advice for new dog owners.

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  • Chantel Tuttle
    Reviewed on Google

    Love the rewards system, and the variety of toys they offer.

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  • Melissa “Melissadrinkscoffee” Berens
    Reviewed on Google

    The store was very clean and well stocked, but they don’t carry the support sling I was looking for for my dog.

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  • M C
    Reviewed on Google

    Great customer service

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  • Patty Lou Cakes
    Reviewed on Google

    Had many questions about different pet products which got answered. Thank you for the information.

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  • April Parsons
    Reviewed on Google

    nails

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  • Brian Smiers
    Reviewed on Google

    excellent service and knowledgeable employees about what and where things I need are inside the store

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  • American Neirco
    Reviewed on Google

    Way more selection of everything compared to locations in the Detroit area from fish to supplies for your furry friends

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  • Donna Doo
    Reviewed on Google

    PetSmart Melissa does such a good job grooming lil ningo!! He is so happy!!!

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  • Janis Lloyd
    Reviewed on Google

    I love that they house the Cattery for TC Paw!

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  • Janice Sue
    Reviewed on Google

    Found exactly what I needed. Quick in, quick checkout.

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  • Kasey Chappel
    Reviewed on Google

    Huge selection, super friendly staff, and always other pets to see😊

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  • K. Morton
    Reviewed on Google

    Super friendly staff, well organized and stocked better than expected!

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  • Andrea M
    Reviewed on Google

    My girls loved this store. The employees were so nice to them.

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  • TheOrphanPlays
    Reviewed on Google

    All the groomers are great, especially Megan and Mel. Ask for either of them for a great grooming experience. I’ve not yet had my pup groomed by any other but its always been an amazing job done. They’re always grateful for the tips i give and my lil dude has never looked so great.

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Rating

Business ID: 55255

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