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PetSmart Troy love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.5 out of 5.0
Rating 4.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Troy has garnered a mix of reviews, but it's clear that many customers have had positive experiences. From the clean and varied selection of products to the exceptional grooming services, it's a go-to spot for pet care. The staff, including Meghan and Niki, receive high praise for their knowledge and politeness, particularly in dog training and customer service. The pet hotel is a standout feature, offering peace of mind with 24-hour care and strict health protocols. While there's a mention of dissatisfaction regarding pricing and service consistency, the overwhelming feedback highlights a committed and caring team, a great selection of pet needs, and a convenient location. Whether it's grooming, training, or boarding, PetSmart Troy seems dedicated to providing quality care for pets and their owners.
Last Updated: 2024-02-22


All reviews

  • Luke Bestrom
    Reviewed on Google

    Awesome

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  • t baird
    Reviewed on Google

    Never have what I need, it’s just bizarre

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  • chucky smith III
    Reviewed on Google

    Nice pet store very clean

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  • Ajitpal Singh
    Reviewed on Google

    Meghan is very intelligent, polite and knowledgeable employee and Niki is highly knowledgeable dog trainer. Highly suggested 👍👍

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  • Joon Kim
    Reviewed on Google

    Very clean and lot more variable selection for beloved companions. Promptly prepared all circumstances and needs for the boss of our hearts. Thanks PetSmart.

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  • Sterling Cooper
    Reviewed on Google

    Very good grooming service

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  • diana fiorini
    Reviewed on Google

    loved this place–first time bring our lab to a doggy hotel–was a bit concerned–mark made us feel comfortable about it–luna was there 6 nights & seemed happy & well cared for when we picked her up–they are very concerned about shots & flea treatments so we know luna would not catch anything here–they have 24 hour care so it’s not just during store hours–we will bring her here again…..

    another good stay–they are so good here–memorial day weekend there was supposed to be 50 dogs here–cost is $55 a night–first night free for first timers–they make sure all the doggies are up to date on their shots–they take cats also, but I feel that they would just be put in a cage–happy to have found them…..

    love this place–took our lab luna here for the 3rd stay–she loved it–the people here are so sweet–we met jane for the first time–she is wonderful–10-30-23

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  • Dorathy DeLong
    Reviewed on Google

    Stocked by category. Dogs/cats/birds/fish/others.

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  • Cecilia De León Lucero
    Reviewed on Google

    Simpático para mascotas

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  • Anthony A
    Reviewed on Google

    Had my dog groomed recently, they did an amazing job

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  • andre toma
    Reviewed on Google

    I was thinking about that place is great !! But today I surprised they did over charge to me plus they added crazy cause with additional price by saying if your dog has abnormal behavior we will charge you more !! That’s crazy I never ever seen like that deal before !! They ripped me off !! also I don’t believe that my dog did abnormal behavior !!because I wasn’t there I can’t believe them they say what they like to say !!! From now on that store is bad , looking for money , sometimes they do fair job , a lot of time they do bad job and forget a lot of dog spots without grooming !! I told my friends and relatives not to go there because they rip the people off !! I found many places they do grooming and good package cost only 65$ with their big smiles on the staff faces !! Oh the people wake up go find another places you will see better job with a half of price

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  • ROBIN GRAHAM
    Reviewed on Google

    Great selection of pet food and products

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  • Michael Spears
    Reviewed on Google

    Good location of Petsmart. Convenient to major roads and the I-75 expressway. Big, clean and friendly. They have boarding too. They did a good job cleaning up our dog and trimming her nails. Will come back.

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  • Libby D
    Reviewed on Google

    Staff are very knowledgeable and you can tell they truly care for the animals they carry! I came in for a hamster and they were very kind and patient with me as I made my final decisions. I love that they asked me proper care questions and ensured that I had a suitable set up. You can tell they take the time to appreciate all their animals and they even told me what my hamster’s favorite treats were!

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  • Roy Howard
    Reviewed on Google

    Wonderful staff

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  • Shelly Hlifka
    Reviewed on Google

    Love Niki – best dog trainer! Great dog training packages

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  • MsFran Vitale
    Reviewed on Google

    Management is wonderful very caring and helpful

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  • Kathleen Carder
    Reviewed on Google

    Charlotte grooms our two shih poos and she is the BEST!!! They always look perfect when we pick them up from their “beauty shop” appointment! I have recommended Charlotte to two friends who are equally pleased. Couldn’t be happier!!

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  • Wendy Lambertz
    Reviewed on Google

    I love my PetsMart in Troy Michigan! The people that work there are lovely! The pet daycare exceeds my expectations. Our dog loves to go to daycare! He has dog friends and he also loves the staff. It’s a win win!

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  • Lucy Melchi
    Reviewed on Google

    I regularly take my large (117lbs) dog to get her nails trimmed and dremeled, and they always do a spectacular job. Today, two of the groomers Shaina and Liv went above and beyond and put rubber boots on my dog to help with the walk back to the car on the hot pavement. This is by far the best petsmart for grooming in my experience!

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Rating

Business ID: 55259

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