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PetSmart Tuscaloosa love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.5 out of 5.0
Rating 4.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Tuscaloosa is a hub for pet lovers seeking a comprehensive range of supplies and exceptional services for their furry, feathery, or scaly friends. Customers rave about the cleanliness of the store and its extensive inventory, ensuring you never leave empty-handed, whether you're shopping for a cat, puppies, or even bearded dragons. The staff members, particularly Carolina, receive high praise for their friendliness, helpfulness, and deep knowledge about pets and their needs. From the grooming services that leave pets like Milo looking and feeling great to the highly recommended puppy school run by Braydon, it's clear that PetSmart Tuscaloosa is dedicated to the well-being of pets and their owners. While one visit involved a minor hiccup with an online order during a cyber sale, the overall sentiment remains overwhelmingly positive, emphasizing the store's commitment to outstanding customer service and creating a welcoming, clean atmosphere for all.
Last Updated: 2024-02-22


All reviews

  • Harvey Barger
    Reviewed on Google

    Very clean and has most all your pet supply needs.

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  • Carole Headley
    Reviewed on Google

    Love this store! Always very well stocked with all sorts of pet needs. Staff is friendly, very helpful and knowledgeable. With a cat and two new puppies we need a lot and have never failed to find what we need when we visit.

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  • Dameeta Burton
    Reviewed on Google

    Carolina is the best! She does a really good job and has a passion for pets.

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  • Aaron McCrary (Coach A)
    Reviewed on Google

    Loving the Red Claw Crab I picked up, and my two Crawfish are definitely loving the Minnow’s 🤣🤣

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  • Tiffanie SC
    Reviewed on Google

    First let me say the cashier was wonderful. She is the reason I’m even giving a star, otherwise I would give none for this visit. If I could I’d give her 5 stars alone. But this is an overall review. The manager was very unwilling to be helpful and inconvenienced me and my two kids. I placed an online order for the first time with PetSmart to take advantage of the 20% cyber sale. We spent over $200 in products for our new Cane Corso we haven’t even had a whole week yet. My family and I were very excited to shop at PetSmart. It’s usually our go to because of such helpful staff. Unfortunately, I ordered adult food instead of the puppy food. Same brand and same price. Instead of exchanging my item was returned. Which was fine but then I was told by the manager I had to pay in-store price or place another online order for pickup and wait up to two hours for it to be ready. So yea our first experience for our new pup was not as exciting having to wait in the parking lot twice. $17 might not seem a lot but it’s my $17 after spending over $200 as a frequent customer.

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  • Carol Romano
    Reviewed on Google

    Love taking our dog to them for their grooming service.

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  • Charmonteka Williams
    Reviewed on Google

    They are always friendly and so nice. Haven’t let me down so far so hopefully it stays that way!

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  • Elissa Borchert Shults
    Reviewed on Google

    We had a great experience doing puppy school with Braydon. He was very knowledgeable and helpful!

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  • Shaun Reynolds
    Reviewed on Google

    They always have what I need for my bearded dragons. Great, friendly, helpful staff. Always a pleasure to visit!

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  • Nik C
    Reviewed on Google

    Store clerks were friendly, items were easy to find. Very clean atmosphere.

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  • Joe Tyra
    Reviewed on Google

    Eros always loves to visit!!

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  • Nicola Abernathy
    Reviewed on Google

    Loved it great stuff and clean

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  • Lorraine Patton
    Reviewed on Google

    Found just what I needed and was waited on by a very nice salesperson.

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  • MultiplesOfNico
    Reviewed on Google

    Had a positive experience today. It was my dog’s first time getting groomed. I was worried I had to comeback and get him. He did fine.
    I’m happy with the staff that treated him so kind. Milo definitely loved it.
    I will be back ☺️

    You can definitely tell the difference and my baby love isn’t shedding nearly as bad.

    First two pics are before, last two are after.

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  • shonte w
    Reviewed on Google

    Great place to shop for your pets

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  • Tiffany Dunn
    Reviewed on Google

    Outstanding customer service

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  • Chase Weaver
    Reviewed on Google

    A smaller petsmart but clean and well kept. When I was there I saw 2 employees one at the register and one helping someone get fish. The lines was 9 or 10 people long with only 1 cashier and more people continued to come in so I just put my stuff back and left.

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  • Kenneth Drinkard
    Reviewed on Google

    Knowledgeable staff. Very helpful

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  • Briannah Hudson
    Reviewed on Google

    Terrible customer service . Cashier doesn’t know how to do simple math while cashing out. My total was $116.04 I instructed the cashier that I would be doing $100 off my card and the balance in cash . The cashier states she could not process the transaction because I gave her a $50 bill instead of exact change

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  • Savannah Bernay
    Reviewed on Google

    Very helpful staff, clean and organized store, and large selection.

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Rating

Business ID: 55293

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