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PetSmart Upland love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Upland seems to be a bit of a talk of the town, especially for pet owners looking for a spot that's got most things covered. Customers have praised the helpful clerks and the friendly service they've received, making it a go-to for pet essentials. While some folks found what they were looking for and even bagged a few holiday sales, a few others had a bit of a hiccup with online orders or finding assistance in-store. There's a mention of great customer service, particularly highlighting a chap named Rick, who seems to have done a stellar job making Angel very happy. On the flip side, a word of caution was shared regarding being vigilant with service charges, especially at the vet service within PetSmart Upland. Despite the mixed bag of experiences, from the ease of shopping to encountering less-than-ideal customer service, the general vibe is that PetSmart Upland is a decent place for pet lovers to find what they need, from grooming services to pet essentials, albeit with a reminder to stay alert on prices and services.
Last Updated: 2024-02-23


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  • Johnny Cis
    Reviewed on Google

    The clerk was helpful

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  • Mz Alicia
    Reviewed on Google

    Had what I needed. Expensive, but had some sales with the holidays.
    Customer service was great..

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  • Vanessa Acosta
    Reviewed on Google

    Not entirely a bad experience but there were very few employees around when I needed assistance getting a cot bed down off the rack.

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  • Rei Rei
    Reviewed on Google

    Workers are nice. Pretty much they have most of the items needed for my pets.

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  • Barbara Seifritz
    Reviewed on Google

    Did not have what I needed.

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  • L Gri
    Reviewed on Google

    Came into the store. And got what I was looking for. Tried to do an online order for pickup. But for some reason it wasn’t going through. But other than that everything was wonderful.

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  • Dave Sclimenti
    Reviewed on Google

    Very friendly service and helpful for all my needs.

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  • Jeff Schwartz
    Reviewed on Google

    Beware, this Pet Dumb charges you for things you do not want. The vet service charges you even though you say you do not want the services, and then when you complain they tell you you signed for the service. If you don’t sign you do no get service. Do not sign until they explain every detail of the service. Do not let them trick you!

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  • Rick Mercier
    Reviewed on Google

    Pamperd pups

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  • David Coleman
    Reviewed on Google

    Easy in and out with desired product.

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  • David Brown
    Reviewed on Google

    One of the best PetSmart’s I’ve been to in the state

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  • Gabriela Gutierrez Roeder
    Reviewed on Google

    Thank you Rick you did a great job Angel is very happy

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  • Yifan Cheng
    Reviewed on Google

    Friendly stuff and cute cats in adoption center

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  • nataly rivera
    Reviewed on Google

    Went into grooming to get my pup a nail trim, when I encountered the girl named Jessica at grooming she was very rude and told me I had to wait 20 minutes, which I didn’t mind at first, but what bothered me was that for about 10 minutes I saw her on her personal cell phone texting and just fooling around. 😡

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  • Krystal Salazar
    Reviewed on Google

    Good place to get everything you need for your pet but make sure you check online to see if something is on sale so you can price match because the store for some reason doesn’t have the same specials.

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  • Kimberly Cunningham
    Reviewed on Google

    PetSmart’s customer service is severely lacking, both over the phone and in person. During my visit, the cashier rushed through my purchase, charging me for items I didn’t intend to buy. When I questioned the high price, she dismissively replied that it adds up quickly. They refused to accommodate a handicapped elderly woman in need of a shopping cart, displaying a complete lack of empathy and respect. If you or your loved ones are disabled or elderly, I strongly recommend seeking a more compassionate and helpful establishment.

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  • Robert Shannon
    Reviewed on Google

    Ok place

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  • Carlos Leal
    Reviewed on Google

    Everything for your pets. I purchased Algae fix for my Koi fish pond.

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  • Ronald Ramirez
    Reviewed on Google

    The price is high there. The service wasn’t that great. Looking for someone to help you can’t find nobody. There’s a line at the cash register. There is enough parking place there. The place is clean. They have neat stuff there to shop. The neighborhood is good.

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  • Tzu-Tzung Shih
    Reviewed on Google

    本寺法會期間招募義工!

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Business ID: 55309

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