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PetSmart Utica love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Utica has become a go-to spot for pet owners looking for top-notch grooming services, with customers raving about the quality and care their pets receive. It's not just the grooming that's drawing people in; the store's wide selection of products, from essential pet needs to fun toys and treats, ensures you'll find what you're looking for. The team at PetSmart Utica is known for being super helpful and knowledgeable, always ready to offer advice or lend a hand in finding the perfect addition to your family through their adoption services. While there's a small note about improving conditions for the cichlids and mixed reviews on the pet hotel aspect, the overall sentiment is overwhelmingly positive. The store's convenient location, coupled with its variety of dog food, community fish, and engaging puppy training sessions, makes it a favorite among pet parents. Even though one or two experiences haven't met expectations, the dedicated staff, especially those recognized for remembering regulars by name, and the solid rewards program, highlight PetSmart Utica's commitment to both pets and their owners.
Last Updated: 2024-02-23


All reviews

  • Mwfreedom3
    Reviewed on Google

    Very good grooming services…

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  • Cat C
    Reviewed on Google

    Great store, great grooming

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  • Janet HoodVantroostenberghe
    Reviewed on Google

    You might want to turn the air pumps for the cichlids. Cichlids need air flowing so they can breathe properly.

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  • Marcia Czar
    Reviewed on Google

    Had what I was looking for

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  • MAD Chills
    Reviewed on Google

    Very helpful

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  • Rob
    Reviewed on Google

    Good location

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  • Dave GermoNprez
    Reviewed on Google

    If you need things for your pets go here!
    They are always helpful and informative too!

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  • Mary Benson
    Reviewed on Google

    We found a new member to our family here & adopted a pet. The customer service is good, & the staff is very friendly, knowledgeable & helpful. Plenty of neat things for all of your fur babies needs.

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  • Ryan “Sketch” G
    Reviewed on Google

    Excellent customer service.
    Some of the people that work there even know me and my dog by name.
    Great prices, and their rewards program is very solid.
    They take really good care of your fur babies here and that’s not something you can put a price on.

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  • Inventory Manager
    Reviewed on Google

    aside from 1 particular employee whom somewhat acts like they’re the most important person on earth its a nice clean store. they’re one of the only places that carry prescription dog food. most of the time they have the brand I need(ZD). They’ll even hold a bag of food for you for 24hours.

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  • Ivan Arana
    Reviewed on Google

    Very good place 👏

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  • Joe Myers
    Reviewed on Google

    Friendly!

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  • Billy Belcher
    Reviewed on Google

    Went here for puppy training. Trainer was absolutely amazing with her enthusiasm for pets and making it fun for not only the pups but for the puppy parents. 100% would recommend for dog training.

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  • michele minser
    Reviewed on Google

    Not impressed. Manager doesn’t take responsibility for his store. Banfield hospital likes to play games. They don’t seem to know if and when they will be open. I went in and had the ma’am card pulled. Sad. Really hope to find a better place to shop

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  • Lynn Blocher
    Reviewed on Google

    Always have what I’m looking for

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  • Crystal LynnV
    Reviewed on Google

    Always get treats and toys for our girl

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  • Foodie420
    Reviewed on Google

    Good variety on dog food and treats and their groomers are consistent

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  • Scott Gogolin
    Reviewed on Google

    Good selection of community fish at a fair price, also have a very good return policy.

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  • Dan C.
    Reviewed on Google

    Wide variety of foods, treats, toys for cats and dogs. I adopted my best bud Rocco here in 2017. A++++

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  • John Gherman
    Reviewed on Google

    The pet hotel was not to my liking. They expected my 11 year old dog to pee indoors on a puppy pad as my dog only knows how to go potty outdoors as any adult dog in which I was not aware of until I picked up my dog. I paid extra for more human time with my dog but I’m unsure if this even happened as there wasn’t a description on this in his report or my Petsmart account. All I got was 2 pictures of my dog emailed to me the day before I picked my dog up. My dogs bed that I provided was damp and wet from the employees “cleaning it”. I had to re-clean the bed as it smelled horrible. The report card they give you when you pick up your pet is just a check box questionnaire that isn’t personal to your animal. Not a good personal pethotel I was expecting.

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Rating

Business ID: 55313

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