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PetSmart Vacaville love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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2.9 out of 5.0
Rating 2.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Vacaville seems to be a bit of a mixed bag according to the local community. On the bright side, many pet owners rave about the wide variety of pet supplies, from food to toys, and speak highly of the excellent grooming services and hospital on site. The staff, particularly in the grooming department with mentions of Janda and Ashley, are lauded for treating pets as if they were their own. However, it's not all wagging tails, as some customers have encountered less-than-stellar experiences, particularly with customer service and policy consistency issues. Instances of being turned away for not having the right documentation for prescription pet food or experiencing unprofessional behavior from certain staff members have left some feeling frustrated. Despite these hiccups, the store's commitment to pets' needs, including a commendable grooming service for many, suggests that PetSmart Vacaville has the potential to be a go-to spot for local pet owners, as long as they continue to address and improve on the feedback provided by their community.
Last Updated: 2024-02-23


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  • Nickto Crypto
    Reviewed on Google

    Great place to get all your pet supplies from food to toys and they even have a hospital and grooming is excellent my animals are treated like they are their own.

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  • Marco Zertuche
    Reviewed on Google

    Love shopping here for my fur friends

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  • Martin Stone
    Reviewed on Google

    Great vets and vet techs at the Banfield located in this store. Excellent variety of foods for all sorts of living creatures – except for humans at the PetSmart proper. Wonderful grooming salon.

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  • Eddie Santana
    Reviewed on Google

    Stopped by the store tonight after driving 40 mins since they were the only ones that had my cats prescription food in stock, and for one I’ve never been asked for my physical prescription card before they can just look up my previous transaction and sale me the food. Well I came to the register and guy at register said I can’t sale you the food without a card or picture, then another associate Savanah comes up after I find the picture with a horrible attitude and said no I can not sale you the food because you might be a scammer, I need the actual card. I asked why she said it’s a new policy that was implemented 2 months ago, I said well a month ago you sold it to me without the card she said well “you shouldn’t have waited until the last minute” then I got upset and got an attitude back. I asked for her district managers name or number she said I don’t have one and you’re just going to have to wait until the morning, again with a sassy horrible attitude. Even her coworker looked at her in all when she told me I should not have waited until last minute to come in. Banfield and Petsmart please be consistent with your policy and procedures and also speak to this person as she clearly doesn’t know how to speak to customers.

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  • Bree Barnes
    Reviewed on Google

    This location has the worst customer service I have experienced. They close and lock the doors prior to closing time displayed on the website and door. I have experienced coming to pick up my mobile order and the door is locked prior to 9pm on a Friday. 2 employees walked away when I knocked and stated I had a mobile order. It’s Petco for me from now on and I definitely will reach out to the corporate office.

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  • Patti Tweedy
    Reviewed on Google

    I was looking for pill pockets and they had them

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  • DrillSergeant
    Reviewed on Google

    Tried to ask for help from one of their employee name “Savannah’ she literally said idgaf. Lmao y’all can do better if y’all hire people who actually need this job. Savannnah 0 star if u could. Your customer service sucks

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  • Portia Stewart
    Reviewed on Google

    Janda and Ashley are excellent groomers Ziva loves her visits they take wonderful care of her thank you guys

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  • Doris Purcell
    Reviewed on Google

    Booked this appointment by telephone not online. Never asked me if my dog takes any medication’s. My dog who has been on gabapentin for two years because she’s 14 and has spinal stenosis was turned away from her appointment this Saturday morning because she takes Neurontin. Her last grooming here was in March when she was definitely on Neurontin. Apparently this is a death and safety issue for a dog, but they didn’t realize it until today.

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  • Brandon Mitchell
    Reviewed on Google

    Went to replace a fish and some girl working the fish area wouldn’t sell it to me because my current tank isn’t big enough to hold a baby fish. Her reason: because the fish will grow into a large fish over the course of a year and it needs a 40 gallon tank. I’m not buying a 40 gallon tank for something the size of peanut. The tank we have would suffice til the fish started growing. Taking my business elsewhere permanently. Last time I was here they gave me a hard way to go about purchasing the weight loss dog food because I lost the prescription for it. It’s dog food for Pete’s sake. The manager came over conducted the transaction and told me have a nice day.

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  • Artis Souza
    Reviewed on Google

    Staff friendly

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  • Diepie2635
    Reviewed on Google

    Grooming:

    They really messed up my dogs double coat. When they brought our dog out they practically shaved him. We told them what we wanted over the phone which was a small trim/groom. At every other place we have gone they do a small trim/groom, cleaning up different parts and making his outer coat alittle lighter for summer. These people cut him extremely short and had to be stopped by another employee from shaving him. It will take up to year for his outer coat to grow all this time he’s more susceptible to burns and ticks along with irritation and dryness. This was unacceptable, multiple employees mentioned how this particular employee screws up regularly. The manager said the employee messed up. After leaving they “investigated” so we would get a refund and decided they did nothing wrong. Will never use this store again and will make sure no we know uses this place. They are unprofessional and did a bad job which will have lasting affect on our dog. Do not use this store for Grooming.

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  • Deanna Baldwin
    Reviewed on Google

    The associates was very helpful

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  • J. Abdul-Qahhar
    Reviewed on Google

    Wide variety of treats, toys, and food.
    Friendly knowledgeable staff.

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  • Crystal Nault
    Reviewed on Google

    My dog went there for a grooming appointment today and the person doing the grooming was clearly inexperienced and my dog is a 110lb Rottweiler which they knew because it’s in thier system, he’s been to another Petsmart with no issues reported. I get a call stating he’s ready to be picked up and that he is banned for life for supposedly lunging at someone’s face. He is 4 years old and has never shown aggression, he’s a big baby. I believe this was a case of someone who was inexperienced just being scared. Do not bring your dog here if they are a “dangerous” breed because they have inexperienced groomers trying to give dogs a bad name.

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  • Mariah Garzelli
    Reviewed on Google

    Avoid this place at all costs for grooming. Did not feel like my dog would be safe here, did not like the environment at all or the groomers. Waited around a while for my dog to be taken back, ended up just leaving.

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  • AL Hardwick
    Reviewed on Google

    Grooming went great for Bugatti

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  • MANNI PAUL
    Reviewed on Google

    Yesterday I took my Golden retriever for grooming at Pet Smart, Vacaville. Oshzanae did a horrible job, she trimmed hair so close to his skin. She should know better that how important fur is for Golden retrievers. Now I can’t even take him for a walk. I’m so angry and I shouldn’t have trusted her and shouldn’t have taken my Golden there.

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  • Leanna Boyatt
    Reviewed on Google

    Their products are way over priced I paid $64.00 for a 35lb of dog food and instantly bought it back went to tractor supply and realized I can buy way cheaper and better dog food there, working there in grooming don’t bother the store manager doesn’t care whether or not there’s a problem and they just sweep under the rug and to be honest I’m glad I don’t work there anymore. 😊

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  • Joelle Phillips
    Reviewed on Google

    Took my dog here for a bath and she came out super happy. And they loved having her. It was affordable too.

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Rating

Business ID: 55315

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