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PetSmart Van Nuys The Plant love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Van Nuys The Plant is capturing the hearts of pet owners and their furry friends alike, with a range of positive experiences shared by its customers. From the excellent selection of reptile essentials to the top-notch grooming services provided by staff members like Heather, Astrid, and Tony, it's clear that the team goes above and beyond. Customers particularly appreciate the patience and care shown towards pets with special needs, such as Butters, whose grooming session with Astrid turned into a transformative experience. While there have been a few hiccups, such as the unavailability of specific services or products for more unique pets like spiders, and some concerns over grooming service times and processes, the store's ability to resolve issues and ensure customer satisfaction stands out. The friendly atmosphere, clean and organized environment, and the value for money with ongoing discounts are consistently highlighted. Moreover, the personal touch from staff members, including interventions by Tony to address and rectify customer service issues, reinforces PetSmart Van Nuys The Plant's commitment to both pet and owner happiness. Whether it's for grooming, training, or just finding the right pet supplies, this store is making a positive impact on its community of pet lovers.
Last Updated: 2024-02-23


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  • Jose Lima
    Reviewed on Google

    Good reptile stuff

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  • jazling perez
    Reviewed on Google

    My dig loves it here

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  • Cydnee Berry
    Reviewed on Google

    Great staff. Heather and Astrid did a great job on Mavericks cut. Tony was great with helping me with his flea collar.

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  • Ana Segovia
    Reviewed on Google

    e

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  • Kassie Brutto (Kiki badazz)
    Reviewed on Google

    Love this store

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  • Ailsa
    Reviewed on Google

    Astrid did a great job with Butters’s hair. My dog Butters has fear aggression and I never took him to get professionally groomed before and had always cut his hair crudely myself. Astrid was very patient with Butters, at one point she said he was very jumpy when she tried to trim his leg hair and she would rather not traumatize him — which I appreciate how she cares for his mental health! Eventually he allowed his legs to be trimmed. He looks like a different dog! Below is a before vs after.

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  • Hailey Spaulding
    Reviewed on Google

    Love

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  • Divia Sandhu
    Reviewed on Google

    Nice

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  • Adelso Lurssen
    Reviewed on Google

    Excelente atención

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  • Richard king
    Reviewed on Google

    they don’t have what I need for keeping spiders, I can’t complain for this. most people don’t like the “pets” I keep

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  • gill
    Reviewed on Google

    I called in advance to ask if they could do a specific grooming service for my cat and they told me they could on the call. When I got there, it turns out they actually don’t do the service I specifically asked them about. A 30 min car drive there and having to deal with the stress of transporting a young cat only for nothing to show for it. The groomer herself was friendly.

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  • Carolina Rios
    Reviewed on Google

    Toman demasiado tiempo por un grooming que es aproximadamente de 2-3 horas. Los tienen separados en jaulas por 4-6 horas y te disen que porque es inquietante el perrito. Es primer vez en este Store, No vuelvo a llevar a este salón a mi perrita. No son profesionales, sino saben controlar a un perro inquieto, no son lo suficientemente profesionales, ellos se estresan ya de solo oír la máquina de corte, y el baño más!!! 👎🏼👎🏼👎🏼👎🏼

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  • Benjamen Iorillo
    Reviewed on Google

    Do not go to this store to groom your dog. I took my Husky to be groomed and they messed up her fur. they did not wash her fur properly and did not dry it and now her undercoat is badly matted and she may need to be shaved. i gave them instruction and they assured me they knew how to groom/handle a husky.
    DO Not take your dog to this store to be groomed ever they are the worst groomers

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  • Lyle Russworm
    Reviewed on Google

    Easy to find everything

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  • Cindy Gill
    Reviewed on Google

    Content, there’s everything you need for my pet and there’s a lot of discounts makes my money worth.

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  • Roger Navas-Balladares
    Reviewed on Google

    Friendly staff. My only complaint is that they don’t always carry the food for my dog.

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  • Juan Bernal
    Reviewed on Google

    Good customer service.

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  • Stevejose Guandique
    Reviewed on Google

    Great customer service always clean, safe and organized

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  • alex g
    Reviewed on Google

    I took my very first dog (GSD) for training as a puppy. We both learned a lot! Now she’s 6 years old and we still love to go. The parking is huge so there’s room for u to take out big dogs from your car and everyone is super friendly. I also take her for grooming bcuz the price is great and they always do an amazing job. Great Place 👍🏻

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  • Roy Nwaisser
    Reviewed on Google

    This is a bit of a mixed bag. I had to return something that was purchased at another Petsmart (a far away location) and this store refused to take it, in violation of their own store policies. Went through a lot of headaches with calling customer service, filing reports, etc. (it was a $100+ item). Then Tony, who I assume is the store’s senior manager, called me and made it right. He took the item back and compensated me for all the trouble with a store credit. I’ll leave his name out but the first manager I spoke to, who denied the return, said that this store regularly refuses to accept online returns or returns from other stores. So I would avoid going to this store for those types of returns but I have to give Tony credit for making it right after all the time wasted on this. Tony is great but hopefully Petsmart will provide a little more training to the employees here.

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Rating

Business ID: 55325

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