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PetSmart Ventura love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Ventura seems to be a bit of a mixed bag when it comes to shopping experiences, but the positives certainly shine through. A few customers have pointed out a bit of confusion at the checkout with inconsistent policies on queueing, which could do with a bit of streamlining. However, this hiccup doesn't overshadow the heaps of praise for the store's cleanliness, well-stocked shelves, and particularly, its friendly and helpful staff. Special mentions go to Shelby and a groomer named Ricky (or something similar) for their standout service. The store's commitment to customer care, evidenced by its clean atmosphere and the team's attentiveness, has made it a favorite for many pet owners. From essentials like Purina Pro Plan dog food to accessories and even grooming services, PetSmart Ventura seems to have built a loyal community, despite a few areas for improvement, such as clearer tank maintenance and a more welcoming approach to their loyalty programs. All in all, it's portrayed as a reliable go-to place for pet care needs, appreciated for its team's genuine love for animals and consistent efforts to provide great service.
Last Updated: 2024-02-23


All reviews

  • Christin Fleming
    Reviewed on Google

    I love PetSmart but every time I go to this location the register clerks have different ideas about how to check out. Is there only 1 lane that feeds multiple registers or does each register have their own lane!?!
    I went to lane 2 which was shorter and was told I was cutting line but the next time others were allowed to do the same. One lane would be nice but clerks aren’t consistent and it isn’t marked clearly. I don’t like being corrected in public like l’ve done some serious crime only to witness other doing the same this without notice.

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  • Rory Mullan
    Reviewed on Google

    Very nice staff, especially Shelby

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  • Patricia Conchas
    Reviewed on Google

    Great service

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  • David Robert
    Reviewed on Google

    I love this PetSmart I know there’s other PetSmarts around the city but this one overall is clean the associates were very nice and helpful I enjoy coming here I had about my son’s bearded dragon here and recently purchased a new tank which was very not pricey very convenient hats off to the store manager for providing great customer care clean atmosphere and friendly Associates

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  • Teddy Wilkinson
    Reviewed on Google

    Clean well stocked outfit with friendly helpful people.

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  • Loren Dacanay
    Reviewed on Google

    One of the only places we can get Purina Pro Plan dog food.

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  • Manny Gomez
    Reviewed on Google

    Friendly staff. Go for the clearance items. Always a good selection

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  • Aaron Carpenter
    Reviewed on Google

    Ran in to get some fresh pet while we were on vacation. The staff were attentive and very friendly, great customer service.

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  • Alexis Jaramillo
    Reviewed on Google

    This location has by far the most friendly staff. Most of the staff are super young so they don’t have much info on products or are really able to give you pros and cons of the products that the store carries. But the store is well maintained and well stocked. I pass on the grooming services from horror stories that I’ve been told from others.

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  • Mandy Lopez
    Reviewed on Google

    Helpful employees and clean.

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  • Holly Meadors
    Reviewed on Google

    Found everything I need for my cat

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  • phainesp
    Reviewed on Google

    Nice store. They don’t always have what I’m looking for(discontinued?), but they do have a good selection of pet items. This has been our main “go to” place for years…

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  • David Roe
    Reviewed on Google

    The cashier who I assume was a supervisor/manager was rude when I didn’t want to sign up for their spam program. Cancelled the transaction and walked out. Went half mile down the road to Petco and had a much better experience

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  • Bret Learned
    Reviewed on Google

    Went for grooming, grabbed a couple extras. Harness didn’t fit, super easy to exchange. Groomer (Ricky, I think) was AMAZING. My pupper had a bad day, so he rescheduled for a morning appointment. He was awesome with my little buddy, came out happy and clean and smelling nice with a cute little bandana.

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  • Michael Huff
    Reviewed on Google

    Much better service because of better staffing. Better than the Oxnard store

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  • Lucia SantaMaria
    Reviewed on Google

    Always has what I need and everyone working there is always friendly and helpful

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  • Andrew Valerio
    Reviewed on Google

    The staff was very friendly you can tell they really love dogs. I took my fur babies to get groomed and they did such a great job on them ! They gave them a summer cut and took out all of the knots they had. If you want a pet friendly grooming come here!

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  • jasmine zepeda
    Reviewed on Google

    The customer service was okay.
    But the tank of the snakes were very unclear. Some of the fish were dead and were not moving. Please do not buy pets from here!

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  • Gilbert Ramirez
    Reviewed on Google

    Great service, knowledgeable fish experts, great selection, prices clear and visible, nothing unexpected, just what pets expect.

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  • Oscar Bautista
    Reviewed on Google

    Nice service and friendly persons

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Rating

Business ID: 55333

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