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PetSmart Victoria love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Victoria seems to be a bit of a mixed bag, but there's plenty of shine among the shade. Customers are singing praises about the excellent customer service, with many noting the staff's friendliness and helpfulness, not to mention the store's cleanliness and impressive selection. It's not just the two-legged clients who are being looked after; furry friends are leaving the store with wagging tails, whether it's from a top-notch grooming session or a successful pawdicure. However, it's not all treats and belly rubs. A few visitors felt the customer service could be a bit warmer, and some were left disappointed by their pet's grooming results or the store's pet selection and high prices. Yet, even those with gripes acknowledge the positives, like the accommodating return policy and the knowledgeable employees. PetSmart Victoria, with its well-organized shelves and a knack for making both pets and owners feel welcome, appears to be a community staple for pet care needs, albeit one that might occasionally benefit from a bit more consistency in service and pricing.
Last Updated: 2024-02-29


All reviews

  • Kelsi Espinoza
    Reviewed on Google

    Excellent customer service!

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  • James Keatts
    Reviewed on Google

    Great place! Staff is friendly, store is clean, and their selection is great!

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  • Sarah G
    Reviewed on Google

    I just left the store very upset that I was denied the purchase of any fish The employee requested to see pictures of my aquariums and questioned my knowledge of care. I thought the customer was right and that when I go into a store I would be able to purchase what I wanted. I am very very angry.

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  • Julie Gallagher
    Reviewed on Google

    Friendly staff. Very helpful.

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  • Pedro garza
    Reviewed on Google

    Did a good job on my dog

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  • MeLisa “Mama Red” Barksdale
    Reviewed on Google

    Use every week for my furr babies and reptiles 💯🔥

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  • Vanessa Dalton
    Reviewed on Google

    Great customer service!

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  • Tweetybird C
    Reviewed on Google

    People work there not friendly at all.

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  • Savannah Kunschick
    Reviewed on Google

    I went to take my dog to get groom the first time.. excellent job but then the second time I don’t know who done it but her hair is choppy, a 4 year old could of done better… and my puppy love to go everywhere with me .. and now she scared to go anywhere every since we took her there as if they was rude to her.. for the price it wasn’t worth how my puppy turned out to be especially driving over an hour. We will not be going back due to those reasons

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  • Dale Cranna
    Reviewed on Google

    They always have time for a walk-in Pawdicure+ and they do a nice job on my Lab’s dark nails.

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  • Jonathan Kirchner
    Reviewed on Google

    Returned a fish that died the day after we purchased it. They have a 2 week return policy and we didn’t get a chance to go on time, but they still honored the return.

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  • Sherrye Esho
    Reviewed on Google

    Employees are very friendly, professional and knowledgeable. The store is well organized and very clean.

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  • Rand Bentson
    Reviewed on Google

    Lots of selection on pet food. Not too good on accessories like collars for puppies etc.. prices are quite high as well.

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  • Dani Carter
    Reviewed on Google

    My handsome boy got a cute bow tie collar & jacket right before Halloween!

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  • gary lopez
    Reviewed on Google

    I buy dog food here. I’ve been overpaying for the dogs food for years. Why can’t I find good dog food coupons? Gimme a break…please.

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  • Esprix
    Reviewed on Google

    Pretty cool. I mainly went for the fish. However, the selection was pretty small with alot of the tanks being empty.

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  • Teresa Delaney
    Reviewed on Google

    Everyone at this store is Always so friendly & mostly helpful! I have gotten great advice & very friendly customer service concerning exchanges! Thank you everyone!💖🤗

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  • What
    Reviewed on Google

    The staff are super sweet and they usually have what I’m looking for, or at least something similar.

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  • David Aguilera Jr (Bad Boy Ink Del Valle)
    Reviewed on Google

    Needed some food for the Pogona!!! Nice clean location. 👌

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  • Carmela WHEAT DELEON
    Reviewed on Google

    THE PRICES ARE VERY HIGH BUT THE LADY AT THE REGISTER WAS SO SWEET ❤️

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Rating

Business ID: 56553

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