PetSmart Vienna love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Vienna seems to have mixed reviews, with a few hiccups here and there, especially in the grooming department where Emili's service has been pointed out as not quite up to the mark for anxious pets. On the flip side, Brooke has been highlighted as a fantastic groomer, receiving love from both pet owners and their furry friends. The store itself boasts a wide selection of products for various pets, including reptiles, and even collaborates with the local humane society for kitten adoptions, showcasing their community spirit. Despite some concerns over pricing and the availability of specific items or services, the overall atmosphere of the store is positive. The staff, apart from a few exceptions, is praised for being friendly and helpful, creating a welcoming environment for both pets and their owners. While there are areas for improvement, PetSmart Vienna's commitment to providing a diverse range of products and their collaboration with local animal welfare initiatives paints a picture of a store that's more than just a business, aiming to be a valuable part of the pet-loving community.
Last Updated: 23/02/2024
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Business ID: 55347
Nom Deplume
Unhappy with the grooming service. The groomer, Emili, doesn’t seem to be the right fit for the job. I don’t recommend scheduling an appointment with her, especially if you have an anxious pet.
Helpful ReviewShe unfriendly and not welcoming – she didn’t greet nor pet my anxious puppy when I hand him over. She just walked him straight to the bathing room without saying a word. She looked unhappy to be at work and that reflected on her demeanor towards my puppy.
I watched her brush my puppy – she could be more gentle and comforting. When she finished and handed my puppy back to me, my puppy wasn’t completely dry and his hair was all frizzy.
I avoid scheduling with Emili. Perhaps try Brooke.
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Kerry Malarkey
Pets Smart has a pretty good selection of products and also has crickets and feeder insects for those who own reptiles. They do keep a wide variety of pets to get, and also work with the local humane society to adopt kittens. All the staff is very nice and genuinely seem to enjoy their jobs. Some items can be a pit pricey, but honestly what isn’t these days. Good atmosphere. Very clean. Doggos and support animals are allowed to enter as long as they are leashed and supervised.
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Guillermo Muniz
Picking food for Tank but I think the snack department I didn’t find what I wanted
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Trinity Parker
the service took 4 hours and a half and it was still $100 which is more than 98% of the places around here.
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Daniel Brown
Honestly, my wife and I just walked around since it was a new store that opened up. Dog wash and grooming station looked prestine.
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Joe Vaughan
If I could give no stars I would. I wanted to get my dog’s nails trimmed and he just had his rabies shot 7/11/23 and I showed proof he just had this done but it wasn’t good enough! Well anyone that does anything with dogs should know rabies shots are good for 1 year. They wouldnt do it without speaking with our vet for the expiration date! And there closed on the weekends and I don’t live close to this place! Seems to me they didn’t want to do it cause he’s Cane Corso Pitt mix and is a big dog!!!!!
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Linda Sue
Like the organization and neatness of the store. Just unhappy I couldn’t find what I was looking for.
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Mindy Cole
It’s overpriced and not much selection unless you’re specifically looking for products for dogs- but if you are it’s great. Otherwise I suggest somewhere else.
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Kevin Yost
Good selection and prices.
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Chelsie “Chels” Bean
Love the workers very helpful but prices of product is outrageous here!!
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Christopher Proffitt
As far as a free local Aquarium it’s pretty lame but hey it’s free to visit.
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Aribell Ray
Always in stock and super friendly to me and my dog. So much better than the belpre aquarium
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melinda koon
I think these stores are very expensive. But the staff are very friendly
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ATW31L
🖤💜💙💗
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Bonnie Putman
Nice but was out of what I wanted. Got a substitute.
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Stephanie knopp
This one is bigger than the one in Athens, nice workers!
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Carl Nelson
The place was really nice, staff was friendly.
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Candy S
Johnny loves Brooke!! He is a problem child at home and won’t allow us to bathe him.
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Kasi Corns
I came in looking for Betts and found quite a few it was a bit disturbing to find 5 or so dead. No matter who’s responsibility it was once I was helped I was shown what I needed and also fresh stock that was just about to be put out and ended up with some great deals.
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Lexi Beane
Ember was a DELIGHT! Such great stuff in the store! She helped me find a cute dress for my dog before she clocked in!
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