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PetSmart Vienna love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.7 out of 5.0
Rating 3.7

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Vienna seems to have mixed reviews, with a few hiccups here and there, especially in the grooming department where Emili's service has been pointed out as not quite up to the mark for anxious pets. On the flip side, Brooke has been highlighted as a fantastic groomer, receiving love from both pet owners and their furry friends. The store itself boasts a wide selection of products for various pets, including reptiles, and even collaborates with the local humane society for kitten adoptions, showcasing their community spirit. Despite some concerns over pricing and the availability of specific items or services, the overall atmosphere of the store is positive. The staff, apart from a few exceptions, is praised for being friendly and helpful, creating a welcoming environment for both pets and their owners. While there are areas for improvement, PetSmart Vienna's commitment to providing a diverse range of products and their collaboration with local animal welfare initiatives paints a picture of a store that's more than just a business, aiming to be a valuable part of the pet-loving community.
Last Updated: 2024-02-23


All reviews

  • Nom Deplume
    Reviewed on Google

    Unhappy with the grooming service. The groomer, Emili, doesn’t seem to be the right fit for the job. I don’t recommend scheduling an appointment with her, especially if you have an anxious pet.
    She unfriendly and not welcoming – she didn’t greet nor pet my anxious puppy when I hand him over. She just walked him straight to the bathing room without saying a word. She looked unhappy to be at work and that reflected on her demeanor towards my puppy.
    I watched her brush my puppy – she could be more gentle and comforting. When she finished and handed my puppy back to me, my puppy wasn’t completely dry and his hair was all frizzy.
    I avoid scheduling with Emili. Perhaps try Brooke.

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  • Kerry Malarkey
    Reviewed on Google

    Pets Smart has a pretty good selection of products and also has crickets and feeder insects for those who own reptiles. They do keep a wide variety of pets to get, and also work with the local humane society to adopt kittens. All the staff is very nice and genuinely seem to enjoy their jobs. Some items can be a pit pricey, but honestly what isn’t these days. Good atmosphere. Very clean. Doggos and support animals are allowed to enter as long as they are leashed and supervised.

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  • Guillermo Muniz
    Reviewed on Google

    Picking food for Tank but I think the snack department I didn’t find what I wanted

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  • Trinity Parker
    Reviewed on Google

    the service took 4 hours and a half and it was still $100 which is more than 98% of the places around here.

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  • Daniel Brown
    Reviewed on Google

    Honestly, my wife and I just walked around since it was a new store that opened up. Dog wash and grooming station looked prestine.

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  • Joe Vaughan
    Reviewed on Google

    If I could give no stars I would. I wanted to get my dog’s nails trimmed and he just had his rabies shot 7/11/23 and I showed proof he just had this done but it wasn’t good enough! Well anyone that does anything with dogs should know rabies shots are good for 1 year. They wouldnt do it without speaking with our vet for the expiration date! And there closed on the weekends and I don’t live close to this place! Seems to me they didn’t want to do it cause he’s Cane Corso Pitt mix and is a big dog!!!!!

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  • Linda Sue
    Reviewed on Google

    Like the organization and neatness of the store. Just unhappy I couldn’t find what I was looking for.

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  • Mindy Cole
    Reviewed on Google

    It’s overpriced and not much selection unless you’re specifically looking for products for dogs- but if you are it’s great. Otherwise I suggest somewhere else.

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  • Kevin Yost
    Reviewed on Google

    Good selection and prices.

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  • Chelsie “Chels” Bean
    Reviewed on Google

    Love the workers very helpful but prices of product is outrageous here!!

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  • Christopher Proffitt
    Reviewed on Google

    As far as a free local Aquarium it’s pretty lame but hey it’s free to visit.

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  • Aribell Ray
    Reviewed on Google

    Always in stock and super friendly to me and my dog. So much better than the belpre aquarium

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  • melinda koon
    Reviewed on Google

    I think these stores are very expensive. But the staff are very friendly

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  • ATW31L
    Reviewed on Google

    🖤💜💙💗

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  • Bonnie Putman
    Reviewed on Google

    Nice but was out of what I wanted. Got a substitute.

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  • Stephanie knopp
    Reviewed on Google

    This one is bigger than the one in Athens, nice workers!

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  • Carl Nelson
    Reviewed on Google

    The place was really nice, staff was friendly.

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  • Candy S
    Reviewed on Google

    Johnny loves Brooke!! He is a problem child at home and won’t allow us to bathe him.

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  • Kasi Corns
    Reviewed on Google

    I came in looking for Betts and found quite a few it was a bit disturbing to find 5 or so dead. No matter who’s responsibility it was once I was helped I was shown what I needed and also fresh stock that was just about to be put out and ended up with some great deals.

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  • Lexi Beane
    Reviewed on Google

    Ember was a DELIGHT! Such great stuff in the store! She helped me find a cute dress for my dog before she clocked in!

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Rating

Business ID: 55347

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