PetSmart Viera love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Viera has garnered a mixed bag of reviews from its customers, but the positives shine through, highlighting the small yet friendly nature of this location. Despite its size, which can sometimes lead to stock issues, the employees' helpfulness and the ease of finding parking are big pluses. Grooming services receive special mentions, with Sarah praised for her excellent work on furry clients. The store's commitment to quality service is underscored by instances where staff went above and beyond to assist customers, from guiding them to products to ensuring swift pick-up of online purchases. Although there have been a few bumps in the road, particularly with a grooming experience that left a long-time customer feeling let down, the overall sentiment is that PetSmart Viera strives to offer a warm and efficient service. The store's atmosphere and the staff's friendliness seem to make it a comfortable place for both pets and their owners, with many customers speaking highly of their interactions. From the purchase of pet supplies to the adoption of new family members, PetSmart Viera is seen as a reliable spot for pet care needs, even if there's room for improvement in certain areas.
Last Updated: 23/02/2024
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Business ID: 55349
Kessa Englert
This is a small Petsmart as opposed to many of the large locations I have been to. They usually have my cats dry and wet food in stock, but being a smaller location means it’s easier for them to be out of stock. The employees are always friendly and helpful. Despite being in a busy shopping plaza, there is always available parking.
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Shannon McLoren
Sarah does an excellent job grooming my fur baby
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Richard Axelrod
Found everything we needed. Cashier went out of her way to show us where a product was. Excellent service
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Melissa J (MelissaLive)
This PetSmart is a great store 🤩 They have good prices and their staff people are so understanding, they really do care about our fur babies 😺
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Karen D
Good Dog Mom vs Bad Dog Mom: I always try to wait 2 weeks to see if my feeling change before I write a review and normally it does, but not this time.
Helpful ReviewI have always given 5 star reviews for Petsmart grooming. But something there has changed, and not for the good. I know they have lost 2 of their good groomers but shouldn’t change the service. I have been gong there for many many years, I cant even count how many people I have referred and I feel nervous about what their experience might be.
Two weeks ago I took both my boys in for their normal bath and cut at 1:00pm, always during week, because weekends are too busy. I started to get concerned when I didn’t hear anything and about 7:30 pm they called and said Oliver was done but George was not, he had mats and they were brushing him. I am a great Dog mom, I brush them every night. George may have a few on his paws, but I always tell them not to worry, if they find some I will take care of it. Tashara called at 7:30 pm to let me know she was working on George but would not be able to finish him. When I got there at 8:30pm she was brushing George……which meant for the maybe the last hour she was brushing, but it also meant he spent at least 6-7 hours in a crate. She let me know she was going on vacation but was going to schedule me with Sara at 12:00 on Saturday, just for the cut. I showed up and Saturday at 12:00 and Sara was at lunch and the appointment is now with Lynn, but Lynn is also at lunch…? I have brought both of the boys in since they were puppies so they would be used to grooming and like it. A girl came out to take George after I checked in, honestly I don’t think she even likes dogs, no smile no hello… needless to say George is 85lbs, he wrapped his arms and jumped with his back legs to hold on to me, literally full body wrap and whined, which he has never done. This is where I became a BAD Dog Mom, I took him off me and gave the leash to the lady that didn’t really want him, and then someone yelled from a table “If you would have done express this would not happened, it doesn’t matter that you have an appointment, they do dogs dogs in between”…. I have never heard of express. I have always tipped very well and they know that… as crazy as it sounds 50.00 per boy and the grooming is always over 200.00 for both and its every 2 months.. 300.00 is a lot of money.
I walked out of the store almost in tears, and sat in my car for 1 minute and then I became a GOOD dog Mom again and went in and told them to give him back, I could not do that to him. So now I have a big boy that is scared of grooming. Again, I am not sure of what has changed at this store – the Store manager has always been friendly and the cashiers are great, as I went there a lot for everything. Now, I ordered my dogs food through Chewy and its the same price, delivered to my door, and Home Good for toys, they are a lot cheaper…I guess I can say Petsmart has lost my loyalty, which is sad. I hope whatever has changed, changes back. An whats even sadder, as a customer for over 10 years with 3 dogs, no one even reached out to me – no even the groomer… but I guess they are busy enough.
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Crystal Herbert
Clean has everything I look for love that my pup feels comfortable there.
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Justin
I bought a cat from this store back in March & was told a story about it but it was just made up to sell. In the end the cat had worms and I can’t even get info on the actual cat. I’ve called them and they said it probably came from a shelter but that wasn’t the story given to us at the time. The cat is a good cat but I can’t access any info on the cat and the forms they gave us were incomplete to say the least. The cat supposedly was up to date on everything but obviously not because she has worms . She’s a good cat and I should have known something was up when I noticed her ear clipped and the lack of details on any forms. I would suggest to go somewhere else than Petsmart if you are looking to buy an animal Or definitely make sure that you really have the info needed in case they end up having worms like ours. Only info we had was two different names and it was returned due to something . That something probably was worms . Irritating !!!
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Jackie B
Went here for a “PAWdicure Plus” and the staff were extremely friendly and kind. Came back the next day because we wanted the dog cologne they used and the salon staff were incredible AGAIN. They brought out all of the sprays they used for us to smell to make sure we got the right one (or one we liked even better).
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Emily Penley
not a good experience . no one in there knew anything about their pets. better off going to petco.
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Nancy Watson
Customer service excellent. Grooming is excellent. Katie did a fantastic job Grooming our dog, Bear
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William Desmond
I arrived at the store for an on-line purchase pick up. Went inside and had the item within five minutes. Very professional
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Robyn Breaux
Audrey was so helpful. We came in late to purchase a new family member she made sure we had everything we needed. She also helped us to fit everything in our car even though it was a challenge.
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A P F
I love PetSmart but just recently I went to this location in the area where my MIL just relocated. She was struggling finding affordable pet grooming so we inquired. The prices are amazing and the package deals seem super worth it. They do cats for less than other places were asking. Check them out. Also I saw there was food to purchase to donate to animals in need and cats there that need new homes that I hope get adopted quickly. They looked healthy but also like they’d love to be with you at your house. Please go here for your needs…they got the good stuff.
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Jonathan Winchester
The selection of birds was not good at all. Store was clean and organized. Pumps for aquarium and Koi Pond were limited. Stock looked a bit low.
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Bennett Booker
The workers there are really really nice. They usually try and tell you like what what what do you want to come do if you’re going to get a fish super nice workers keep up the great work.
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Yas R
Thank you for hanging up the phone on me.
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Justine Smith
I feel bad that I did not catch her name, but the lady that helped me when I was in distress trying to find kitten things for rescues I was getting was helpful, compassionate and very educated. She had a broken leg and on a scooter if that helps at all, she has 8 cats herself and knew what she was talking about. Also helped me get deals on the floor knowing I was about to spend a bunch of money on these kittens I was trying to take care of. All the rest of the employees I’ve encountered are also very kind and helpful.
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Mathew Stein
Always friendly staff and classic selection
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Marie Fortini
The CSR was very helpful with fitting the dog tje right harness. Thanks
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J Boyer
The staff are very friendly and efficient. I had total confidence in them to help meet my needs. I’m excited to return to this location on Lake Andrew Dr in Viera.
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