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PetSmart Wake Forest love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Wake Forest seems to have a mixed bag of reviews, with most customers praising the wide range of choices, clean and well-stocked store, and the friendly, knowledgeable staff. Many have had positive experiences with services such as cat adoption events, puppy training, and the helpfulness of the team in various departments. However, there's a bit of a hiccup when it comes to the grooming department, where experiences have varied, with one particular incident involving poor service and a less than satisfactory grooming session. Despite this, the management's willingness to waive fees and offer refunds shows a commitment to customer satisfaction. On another note, concerns have been raised about the conditions for the animals on display, pointing towards a need for better care. Overall, while there's room for improvement in certain areas, the helpful staff and the range of products available make PetSmart Wake Forest a go-to for many pet owners.
Last Updated: 2024-02-24


All reviews

  • Monica C
    Reviewed on Google

    This last visit was terrible. Let me be clear, the vets are always great. The issue with today’s visit is more the abnormal than norm. I stood there for 10 minutes before the desk person acknowledged my presence. She was on the phone and only started to address me by whispering she would help me when she saw me recording the sign, not her. I would not record anyone without their permission.

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  • Don McCarty
    Reviewed on Google

    Lots and lots of choices!

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  • Jane S
    Reviewed on Google

    This store is clean and well stocked. The team member who helped us out was friendly and knew his “business.”

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  • Marie Liebelt
    Reviewed on Google

    I was there at a cat adoption event. The staff were awesome

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  • Jess Paxson
    Reviewed on Google

    Great service..

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  • mitch kristoff
    Reviewed on Google

    We had been here for puppy training and the store many times and it’s been wonderful. This negative review is strictly towards the grooming department. We dropped our dog off for a light trim and bath as well as a nail trimming. When we first arrived we where greeted by a very rude women that asked in the most condescending “why does he need to be shaved” we explained he did not need to be shaved and just needed a light trim and nail clipping she recommended a deshedding shampoo or something like that (I have no idea what I paid for because our receipt just had the total) in addition to the trimming. We were told it would be 2 to 3 hours? So we left and about 45 minutes later we got a call that he was finished. When we arrived back we were handed our dog and when he looked exactly the same we inquired if he had been trimmed like we asked and the girls exact words where (I dunno anything about that). We were told that he had been bathed and had their deshedding shampoo as well as a nail trimming. We asked if they could please trim him which they agreed. They took him to the back and immediately started trimming his nails? Which they had just lied and told us they already did. All in all we paid 60 dollars for our dog to get a bath have his nail trimmed so poorly he now has hangnails all over and get a 5 minute trimming NEVER AGAIN. I believe a lot of the staff is nice but the one women that I believe is the manager is very very condescending full of herself and rude. Every other staff member we encountered was polite but I believe this one women overshadows all that with her unprofessional attitude disorganization and overall poor business and management skills. Take the few month wait and go to complete pet care up the road, we certainly will be next time.

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  • Dana Bylsma
    Reviewed on Google

    Scheduled a comprehensive exam for the dog.

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  • Jonathan Treptow
    Reviewed on Google

    Staff is amazing and very willing to help with any questions.

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  • Sherry Tophoney
    Reviewed on Google

    Well kept and all the workers were pleasant and very helpful.

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  • Cynthia Richwine
    Reviewed on Google

    False information sale….unsanitary grooming. Puppy came out smelly and chopped face no cut on body she looks like a mut. BUT MANAGER waived fees and refunded my grooming package. Staff is very helpful, BUT no on grooming…watched you tube and fixed her choppy cut.

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  • Carlos Moore
    Reviewed on Google

    The ladies at that PetSmart have awesome customer service and very pleasant people.

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  • Cam
    Reviewed on Google

    I’ve had 3 very frustrating customer service experiences where I have an appointment and arrive on time, only to be told it will be a long wait before they’re able to take my dog. What’s the point of an appointment if it’s consistently not kept?! (Grooming salon)

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  • Miriam Silvahernandez
    Reviewed on Google

    Quickly assisted.

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  • Black Tower
    Reviewed on Google

    The chinchilla on display is in awful conditions and is super depressed… y’all shouldn’t be allowed to sell animals if your going to mistreat them/not provide proper care. He needs enrichment and a friend. I’ll be calling your corporate office to report this.

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  • Tina McDaniel
    Reviewed on Google

    Large, clean, wide variety. Staff was friendly and helpful.

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  • Jay Garlow
    Reviewed on Google

    I enjoy PetSmart and the products they carry.

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  • Max McD
    Reviewed on Google

    Knowledgeable staff. Kept me and the fish out of trouble when starting new aquariums for the kids.

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  • Raleigh Veteran
    Reviewed on Google

    Short help… had to wait longer than should have. One register open.

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  • Jessica sjv
    Reviewed on Google

    The have pellet for my cat… i love the place the employees are so nice

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  • Bridgette Murrell
    Reviewed on Google

    I like going here for 2 reasons. #1 there’s a employee (I’m sorry I don’t remember her name) she’s a mature woman and she’s so incredibly friendly. I hope you treat her well! #2 They stock their Science Diet cat food appropriately. It’s rare that I come into this store w/o leaving with what I need for my kitties. Thanks PetSmart!

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Rating

Business ID: 55365

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