Sign In

PetSmart Waldorf love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

4.4 out of 5.0
Rating 4.4

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Waldorf seems to be a bit of a mixed bag, but overall, the vibes are pretty positive. Customers have praised the wide range of products available, not just for your everyday pets, but the kind of items that make you go, "Huh, didn't know my pet needed that, but now I must have it!" The staff get a thumbs up for their friendliness and knowledge, especially when it comes to helping new pet parents navigate the adoption process. Imagine walking in hoping to find one kitten and ending up with two – that’s the level of service we’re talking about. Sure, there have been a few hiccups with the curbside service, and the odd grumble about pricing, but let's face it, no place is perfect. The grooming and training services have received applause, especially for being mindful and caring toward senior pets. Plus, a recent visit highlighted exceptional customer service that’s been hard to come by since the pandemic hit, with staff members going above and beyond to ensure a pleasant experience. So, if you're in Waldorf and your pet needs anything from a nail trim to a new toy, or you just want to bask in some good old pet store joy, PetSmart Waldorf might just be the spot for you.
Last Updated: 2024-02-24


All reviews

  • Frank Ivan
    Reviewed on Google

    They have everything you need for your pet and then some

    Helpful Review

    Share this review:

  • Robin Escobar
    Reviewed on Google

    Muy buen servicio

    Helpful Review

    Share this review:

  • Brittany Goode
    Reviewed on Google

    Disappointing service. Every time I do curbside I have to leave my car and go inside and get my items. Meanwhile the associates are visible from the front and oblivious to the customer waiting

    Helpful Review

    Share this review:

  • Sheila McKelvin
    Reviewed on Google

    My family visited the store over the weekend looking for a kitten. The store associate was very accommodating and assisted use through the process. We went in looking for one kitten and ended up getting two. We are very happy with the adoption process.

    Helpful Review

    Share this review:

  • darryl chesley
    Reviewed on Google

    Nice people work here but they need more thanks for fish.

    Helpful Review

    Share this review:

  • Chantel Williams
    Reviewed on Google

    Did good

    Helpful Review

    Share this review:

  • Nikki Lamb
    Reviewed on Google

    I went for the first time a week ago in Waldorf…I Love this store!!!! Next visit I’m taking my dog CHICO!!!♥️♥️♥️

    Helpful Review

    Share this review:

  • Mark Davis
    Reviewed on Google

    The staff and manages at PetSmart were and are always coustey, attentive, knowledgeable and willing to assist me with my needs at any cost. Moreover, they treated my pet as though he was their own. In my opinion they are there the best. I give them a 5 star rating.

    Helpful Review

    Share this review:

  • Frances Cuffie
    Reviewed on Google

    Adopting a new pet. The staff was most helpful and patience with all of our questions.

    Helpful Review

    Share this review:

  • Jennifer Thomas (Jen)
    Reviewed on Google

    I remembered instantly as to why I don’t shop here, everything is $4-$10 more..

    Helpful Review

    Share this review:

  • SaFiya Hoskins
    Reviewed on Google

    I took my cato to have her nails trimmed. We waited 15 minutes for service and the service took 10-15 minutes. It was a quick and friendly visit. The technicians are very careful and caring… and the dog seemed not to mind the presence of a cat in the spa. It was a positive experience and very reasonably priced. We will return. I should add that my cat is 19 years old and can be hissy with strangers at times but she was perfectly fine.

    Helpful Review

    Share this review:

  • Dexter Morgan
    Reviewed on Google

    No one could figure out how to work any of the newer leshes.

    Helpful Review

    Share this review:

  • Gary Grissett
    Reviewed on Google

    Went for flea collars.

    Helpful Review

    Share this review:

  • Deb Padgett
    Reviewed on Google

    Had the dogs groomed,great job…

    Helpful Review

    Share this review:

  • sireesha kodali
    Reviewed on Google

    Bought abe here for training and also for food and treats

    Helpful Review

    Share this review:

  • Nathan Nwosu
    Reviewed on Google

    I loved this place so much it gave my dog strength

    Helpful Review

    Share this review:

  • Smooch H
    Reviewed on Google

    Nicest and helpful staff!

    Helpful Review

    Share this review:

  • nestor gonzalez
    Reviewed on Google

    Good 👍

    Helpful Review

    Share this review:

  • Renee M
    Reviewed on Google

    Great customer service!

    Helpful Review

    Share this review:

  • Athena Reborn
    Reviewed on Google

    I normally do not visit these stores, Petco/PetSmart, but I’m so happy that I visited this store this morning July 8, 2023. The staff was absolutely amazing from the time I walked in I was greeted with a smile and she honestly meant it. The store was so clean. There was no piles of waste in corners, and minor urine if any.
    The staff blew me away with their knowledge of birds, dogs, fish, and lizards which I have all of. Ms. Shelly, amazing and so kind with me. Mr. Kevin W. seriously escorted me to every area I ask about and discussed the benefits of each product. He was unbelievable patient and gentle with his delivery of knowledge and recommendations. He literally spent about 30+ mins with me and I did not feel like he was annoyed or frustrated with all of my questions. I am fairly new to Waldolf, but this is my new favorite place for my pet needs.
    This was the best customer service that I’ve gotten since before the pandemic.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55367

Nearby businesses in this area