PetSmart Watauga love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
Location
Improve this listing
Reviews (20)
Add a Review
Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Watauga shines as a beacon for pet enthusiasts, underscored by the devotion of its volunteers and staff who are praised for their kindness and genuine care towards animals, aiming to ensure every cat finds a loving home. The store's cleanliness and well-stocked shelves earn it high marks from customers, who also appreciate the helpfulness and friendliness of the employees. While there's mention of a peculiar policy regarding goldfish housing and a few instances of less-than-stellar customer interactions, these are vastly outweighed by positive experiences. Shoppers commend the store for its great customer service, notably the compassionate approach taken by employees like Mary, who goes above and beyond in making both pets and their owners feel welcomed. Despite some criticism about certain product availability and individual staff attitudes, the overarching sentiment is that PetSmart Watauga is a pleasant place for pet lovers, offering good prices and a wide range of products, even receiving accolades for the care provided at their Banfield location. Whether it's adopting a new furry friend or shopping for pet essentials, PetSmart Watauga seems to make every visit worthwhile.
Last Updated: 24/02/2024
Add Review
Leave a Reply
Business ID: 55385
Cindy H
I volunteer here making cat videos on social media so I can help the cats get adopted. All the volunteers that work here are nice and truly care about the well-being of the cats and for them to be adopted into good homes. This is a very nice Petsmart where the staff and volunteers are friendly anf caring.
Helpful ReviewShare this review:
Gregory Thompson
Friendly staff, store was neat and clean
Helpful ReviewShare this review:
Cindy
Staff friendly, they are fully stocked, restrooms are clean.
Helpful ReviewShare this review:
Daryl Knowles (Beaux)
Crazy new policy where a 30 gallon aquarium isn’t big enough for an oranda goldfish.
Helpful ReviewShare this review:
William Self
They had what I needed to get however long walk to parking lot.
Helpful ReviewShare this review:
Lisa Franklin Davis
Helpful employees
Helpful ReviewShare this review:
Glenn McNeel
They had what I needed and at a good price. Answered a question I had and took time to show me what I was looking for.
Helpful ReviewShare this review:
Karli McKinney
Excellent customer service . Brought my cat in for a new collar Lady at the front I think her name was Mary super sweet lady! Talking to me and my furbaby as if she was her own . Just lost our oldest kitty and she was very comforting and personable if only more people like her worked in retail.
Helpful ReviewShare this review:
Jacob Donnell
Great staff!
Helpful ReviewShare this review:
Heather Taylor
They turned my dog away even though we had an up to date rabies tag.
Helpful ReviewShare this review:
Ahmad Houston
Never a Ruff moment with all the good Ruff ruffin going on when we’re at PetSmart. Granny wig & night gown for MeMah costume. Treats collars and leash. It’s was a nice dog on visit. Take the pets to Go visit.
Helpful ReviewShare this review:
Shari Henson
My granddaughter loves going in and seeing all the animals. The associates are always helpful. I especially love the discounts given.
Helpful ReviewShare this review:
Schwan H
The expensive product you purchase also comes with a strong attitude and judgments from the store staff (a girl with tattoos on her arms). She will stink your day with her rudeness.
Helpful ReviewShare this review:
Braden Jordan
No bunnies here
Helpful ReviewShare this review:
Pam Brown
Always friendly and helpful staff
Helpful ReviewShare this review:
Ashley
Woman(around age 30) (maybe manager im not sure)working Tuesday 8/8 night at closing was rude and kept rushing us. We came an hour before closing and at 8:30 was selecting the pet we wanted. She wouldn’t even let us think for 5 minutes without rushing us. To the point where she actually said “I can choose for you” um I think not. Why would we want you to choose the new addition to our family? I have worked customer service for my whole adult life and even if a customer came 5 minutes before closing we DO NOT RUSH THEM and they were 30 minutes from closing that night.On the other hand I gave 2 stars instead of 1 for the quirky,kind cat lady at the register with the short bangs she’s in the right line of work.
Helpful ReviewShare this review:
Brandy Crow
Got me a beta fish . So far had it a few weeks . He is doing great and he is happy to be out of that cup. Good service I went close to closing employees were nice they did not rush me . They let me pick my perfect fish.
Helpful ReviewShare this review:
DarlingDarri M
They sell stressed, diseased fish. Some loser on the phone claimed she was the manager but had zero customer service skills. It’s obvious they care nothing about fish and animals here. They want me to keep dead fish (that died in the bag right after they gave them to me, mind you) for up to 14 days in my freezer.. yeah right
Helpful ReviewShare this review:
Ramon Cervantes
It is always a hassle to purchase the Felliway products I buy for my cat and my dog friend I will use Chewy next time not worth the aggravation don’t carry these at all if they are so prone to customer theft lesson learned only buy what is actually on the shelf and order everything else online
Helpful ReviewShare this review:
emily gentry
Visited Banfield, as always, take great care of our animals. Polite, friendly, professional!
Helpful ReviewShare this review: