Sign In

PetSmart Watchung love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

3.9 out of 5.0
Rating 3.9

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Watchung seems to stir up a mix of emotions among its clientele, with experiences ranging from the delightful to the slightly disappointing. While some customers have faced challenges, such as less-than-perfect grooming sessions or unexpected policy-related charges, it's worth noting that these instances often highlight opportunities for improvement rather than systemic issues. On the flip side, many patrons sing praises of the friendly and helpful staff, the wide range of pet products available, and the overall positive atmosphere of the store. Particularly commendable are instances where the team stepped up to rectify issues not of their doing, showcasing their commitment to customer satisfaction. Whether it's grooming services or product offerings, PetSmart Watchung appears to be a place where feedback is valued, and efforts are made to ensure both pets and their owners have a pleasant experience. Despite a few hiccups, the store remains a popular choice for pet owners in the Middlesex area, thanks to its ample stock, clean environment, and the exceptional service provided by team members like Danielle, who go above and beyond in caring for pets.
Last Updated: 2024-02-24


All reviews

  • Aurelia Blount
    Reviewed on Google

    It’s really hard finding a good groomer.🤦🏾‍♀️ I had an appointment today and this is one of thee worst haircut my baby received today. It looked like a child was playing with scissors on my baby.😟 Her entire face is uneven. Her back area isn’t clean shave/cut. She had uncut hair from her paws, which I had to point out. 😠
    Clearly she needs more training. 🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️

    Helpful Review

    Share this review:

  • Mehmet Davudi
    Reviewed on Google

    Very good staff. My favorite pet smart

    Helpful Review

    Share this review:

  • Magda Amezquita
    Reviewed on Google

    Siempre había tenido muy buena referencia de este lugar, el personal muy amable y puedo decir que si tratan muy bien a nuestra familia canina, pero lamentablemente la ultima visita salí muy descontenta, entiendo que tienen sus normas o pilizas pero creo que si hubieran querido talvez hubieran podido ayudarme.ellos cobran una multa si uno llega a recoger tarde a sus mascotas pero se supone que si le dan una hora a uno que los mas tarde es a las 6 entonces uno puede hacer sus planes y llegar antes o a las 6 empunto ellos no pueden simplemente llamar y decir vamos a cerrar antes y así que tiene que venir a las 5 . Yo llegue 5.10 y la cantidad que me cobraron por cada mascota fue inconsiderable, no voy a decir cuánto por motivos de seguridad pero sinceramente yo no soy una persona que voy a disgustarme por cualquier cosa pero esta vez si me pareció que fue un abuso porque el cobro fue mas de lo que tuve que pagar por la visita. Además porque dan la opción de uno poner la hora que uno puede recoger a su mascota si en realidad no toman en cuenta eso ? Yo había puesto de recoger a mis perritos a la 1 pm y después simplemente se les hizo fácil basarse en sus pólizas para cobrarme esa cantidad tan exagerada. Tengo más de 6 años llevando a mis mascotas ahí creo que ellos deben de valorar y tomar en cuenta eso porque creo que hubieran podido hacer una excepción , no digo de no cobrar nada pero si haber cobrado menos porque sinceramente eso dejó mucho que decir en mi opinión. Espero que no le pase esto a nadie más.

    Helpful Review

    Share this review:

  • Iman Damon
    Reviewed on Google

    I love going here. The workers are always so helpful!

    Helpful Review

    Share this review:

  • Lovely J
    Reviewed on Google

    I don’t suggest you get your dogs hait cut here. I spent $100 and my dogs hair is still long and the cuts are jagged and uneven!! I only used this Groomer as a back up. I will never do that again!! If you want to see an excellent Groomer go to Bubbles & Bath in Maplewood. Petsmart is a waste of money!!! Don’t do it!!

    Helpful Review

    Share this review:

  • Juliet Mendoza
    Reviewed on Google

    This I one of the most over worked, and dysfunctional Banfields I have ever visited. Their vets always change and getting through to the front desk is hard on a good day. If you leave them a voice-mail they rarely call back. And the dental hygienist quit, but they did not let us know, cancelling the appointment without ever calling. Go anywhere else.

    Helpful Review

    Share this review:

  • Erin Darby
    Reviewed on Google

    Love pet smart
    Sometimes out of product I am looking for but I feel like stores can’t really have that much on their shelves because there is such a high on line purchasing going on

    Helpful Review

    Share this review:

  • Daniela Vega
    Reviewed on Google

    After two times of being with Tina i did not want to come back here to her rude and disgusting behavior. Luckily this time we booked with Danielle and she was such a sweetheart and treated my boy with care. To top it off he looks AMAZING. Best cut he’s gotten by far. Still don’t get why management chooses to keep someone so difficult like Tina around. My advice to anyone booking, choose Danielle!!!

    Helpful Review

    Share this review:

  • Michelle Anglin
    Reviewed on Google

    Has everything you need for your pet

    Helpful Review

    Share this review:

  • Alvincito Salas
    Reviewed on Google

    Employees friendly

    Helpful Review

    Share this review:

  • Mel
    Reviewed on Google

    Bought a bag of 18 lb of Purina Pro Plan dog food and it had moth larvae in it. Had to throw out the bag of food (petsmart sent me a $40 gift card after calling the customer service number) and I had to throw out my air tight container due to contamination. Below review also had a similar issue.

    Helpful Review

    Share this review:

  • Steven Merlo
    Reviewed on Google

    Friendly service

    Helpful Review

    Share this review:

  • Tom Cai
    Reviewed on Google

    Have been coming here for about six months for various items for our new puppy. Bought a bag of purina proplan that was contaminated with dead bugs and spider webs. They took care us right away and made the process very smooth. Obviously situation wasn’t their doing, but very much appreciated their willingness to step up and rectify the issue on behalf of the manufacturer. Store clerk and manager were pleasant and very understanding of the situation.

    Helpful Review

    Share this review:

  • Amir Mohammed
    Reviewed on Google

    Huge store with lots of stock that other PetSmarts don’t have sometimes.

    Helpful Review

    Share this review:

  • Rodney Jamar
    Reviewed on Google

    Pretty good experience I enjoy coming here

    Helpful Review

    Share this review:

  • Sarah J
    Reviewed on Google

    Good service

    Helpful Review

    Share this review:

  • Filiberto Ramirez
    Reviewed on Google

    I took my dog for a bath and cut, I answered all questions about specifics on length of hair, tail, ears, they didn’t listen, but I understand haha, anyway my dog came out okay, next time I’d probably cut it myself.

    Helpful Review

    Share this review:

  • Chuck B
    Reviewed on Google

    The store has a good variety of pet products and the store is clean.

    Helpful Review

    Share this review:

  • dena a chawze clark
    Reviewed on Google

    Always a pleasure to visit

    Helpful Review

    Share this review:

  • Estefania N.
    Reviewed on Google

    Staff friendly and helpful.
    If you’re in the Middlesex area, super recommend for appointment availability.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55387

Nearby businesses in this area