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PetSmart Wausau love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.5 out of 5.0
Rating 3.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Wausau has garnered a mix of feedback from its customers, showcasing a diverse range of experiences. Many have praised the helpful staff and the wide selection of pet items available, highlighting the store's cleanliness and the friendly atmosphere. Shoppers have enjoyed the variety catering to different pet needs, from fin and fur to feathers and reptiles, and the convenience of services like the best metal name tag engraver in the area. Positive experiences extend beyond shopping, with commendations for the welcoming and attentive service that transforms routine visits into delightful errands. However, some customers faced challenges, such as lengthy waits for grooming services or difficulties with the auto-ship feature for essentials like cat food. Experiences with the veterinary services have been mixed, with some customers feeling pushed towards unnecessary treatments. Despite these hiccups, the overall sentiment leans towards satisfaction, with many looking forward to their next visit to PetSmart Wausau, thanks to the kind employees and the broad product selection.
Last Updated: 2024-02-24


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  • Mike Trudeau
    Reviewed on Google

    The staff was very helpful, and the selection was good.

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  • Scott Johnson
    Reviewed on Google

    Great shopping experience!

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  • DAN Peterson
    Reviewed on Google

    Had an appointment for 230 to bath and trim my 10lb puppy. They called and asked if I could bring her in at 1130 which I said yes. They called at 415 that she was ready. 4 hours and 15 minutes later! On top of that, they shaved her! Unbelievable, do not go here

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  • Morgan Louis
    Reviewed on Google

    I had a really hard time ordering cat food to be auto shipped to my house and after calling customer service I was able to do it but now it’s been 3 weeks so I should have a new bag being shipped or so I thought, but they haven’t sent anything and aren’t planning to until 12/20/23(over a month after I order the first one)very disappointed in there auto ship feature bc now I’m out of cat food and will have to wait even longer to receive it when I need it now

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  • Kandise S
    Reviewed on Google

    We were new patients to this Vet today. Staff walked into work at 7:59. Our appt was at 8am. We Waited 15 min to see the doctor. The technician did 80% of the exam that the doctor bills for! I was apprehensive to try this new veterinarian service out at Petsmart as our local vet is wonderful however she was booked this week for an appt. I would highly NOT recommend you take your animal to Dr James LeVessaur at Petsmart in Wausau. He and his technician are very condescending. They try to push un necessary treatments on your animal and are disrespectful and rude when you respectfully decline the additional services. They then scare you by telling you the pet in the room next to you is getting put to sleep today because the owners didn’t spay it.

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  • han dinh
    Reviewed on Google

    The cashier looked down on me just because I misheard the amount

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  • ông Nguyễn Toàn Vẹn
    Reviewed on Google

    The cashier looked down on me just because I misheard the amount 😒

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  • T Mw
    Reviewed on Google

    Great place to go for pets

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  • Thomas Pedersen
    Reviewed on Google

    Nice clean store friendly employees but can’t wait to try there vet services they have at this location

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  • Mark Jones
    Reviewed on Google

    Great selection of pet items for Fin, Fur, Feather and Reptiles. Plus, they have the best metal name tag engraver in the area that is a self serve, customizable and fast.

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  • Trevor Nelson
    Reviewed on Google

    We have consistently experienced exceptional service during our recent visits. The staff warmly greeted us, promptly offering assistance and ensuring our needs were met. Even while attending to other customers, they made a point to check in with us, enhancing our overall experience. Their attentiveness and courtesy have transformed routine errands into delightful stops, making us look forward to future visits.

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  • Mitza Aivi
    Reviewed on Google

    Clean, and helpful staff.

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  • Cass Mrtn
    Reviewed on Google

    Product selection isn’t always the best. Pricing is hit or miss. Staff is usually friendly. Store isn’t always the cleanest. I come to look hoping for the product om looking for, or a better pricing. But I’ve found its easier to order online and not waste time and effort in the store. Animal selection is hit or miss.

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  • Jason M79
    Reviewed on Google

    They have stuff for a variety of animals. Glad they have bunny stuff.

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  • Carol Lesmeister
    Reviewed on Google

    Fantastic

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  • Magboi_715 eaton
    Reviewed on Google

    Awesome place

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  • Skyler Raymond Bartels
    Reviewed on Google

    The most unfriendly staff in Wausau, WI.

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  • Rachael C
    Reviewed on Google

    We bought a guinea pig. She’s so sweet and we love her but on the 15th day of ownership (1 day past the return policy) we discovered she was born with a misaligned jaw/improper bite. She struggles to chew and swallow her food and drools all the time. Im disappointed that you are breeding animals with such serious issues and basically selling cute little vet bills to your patrons.

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  • Cynthia Bodenheimer
    Reviewed on Google

    I was in tonight about 6 pm…July 17th. The young woman at the check out was simply delightful! Kind, friendly, efficient…simply wonderful!

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  • Anastasia Kohl
    Reviewed on Google

    Kind employees and lots of options

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Rating

Business ID: 55393

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