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PetSmart Waynesboro love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Waynesboro has garnered a reputation for being a clean, well-stocked haven for pet lovers, consistently impressing visitors with its selection and the readiness of its associates throughout 2023. The staff's friendliness and knowledge shine, with mentions of helpful associates like Brittany, who always greets customers with a smile, enhancing the shopping experience. Pet owners appreciate the wide range of pet supplies and the attentive care given to animals in the store, particularly noting the well-cared-for cats in the adoption center. While there's a nod to the grooming services being pricier than expected and an isolated incident regarding the handling of a concern about a fish, the overall sentiment leans positively towards the helpful, caring staff and the store's cleanliness. The store's ability to provide specific pet supplies not found in smaller towns makes it a go-to for many. Although there were a couple of critiques about professionalism in the grooming department and a less than pleasant experience with a clerk, these are vastly outnumbered by positive experiences shared by customers like the memorable support received when adopting a new pet. PetSmart Waynesboro, with its great selection and commendable staff, proves to be a valuable resource for pet owners seeking quality products and advice.
Last Updated: 2024-02-25


All reviews

  • Gary Henderson
    Reviewed on Google

    Outstanding people, fantastic products and Great selection!!

    March 2023, store is still clean, well stocked and associates are ready to help you!!
    May 2023, store still clean, well stocked and great associates!! Keep going guys!!
    December 2023, store is clean, well stocked and associates ready to help!!
    Great job everyone!!

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  • Dona Davis
    Reviewed on Google

    We went to find a coat for our Chihuahua and they had lots to choose from. The people who work there are really helpful and friendly.

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  • tasha Cyhanick
    Reviewed on Google

    Very knowledgeable and friendly!!

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  • Rose Mareigh
    Reviewed on Google

    Brittany is always smiling and helpful. Definitely a joy to see her when we visit.

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  • jbcimorelli
    Reviewed on Google

    One of the cleanest PetSmarts I’ve ever been in

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  • Anthony Harris
    Reviewed on Google

    Great store Great staff

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  • Kendall Jenkins
    Reviewed on Google

    Needed assistance and was able to fine great store associates who were knowledgeable and kind!

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  • Jeremy Smith
    Reviewed on Google

    Wonderful staff. Genuinely seem to care about the animals. The cats in the adoption center are always well cared for.

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  • Lisa Terrell
    Reviewed on Google

    Don’t bother you, but can always find someone to help, if you need it.

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  • Jerry Hale
    Reviewed on Google

    Way over priced for grooming,seems like every time we take our dogs,the price has gone up.

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  • Erin Nelson (Rin)
    Reviewed on Google

    Have decent pet supplies. Went to look at the betas. One of them was straight up dead. I told one of the employees and they didn’t seem to care. Poor fish.

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  • CECILIA ARPIN
    Reviewed on Google

    They carry the supplies we need to care for and groom our dog that are not available in our smaller town.

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  • Faith Neff
    Reviewed on Google

    I always find what I need and more!

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  • Laura Jolly
    Reviewed on Google

    My daughter and I had a wonderful experience! We got our first baby ball python and the staff was incredibly helpful, especially Oliver. He was outstanding! He happily shared his knowledge and assistance in obtaining everything we needed for our brand new addition to the family. I feel like I made a new friend. I will gladly drive the extra miles to shop at PetSmart!

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  • Candice “Candie” R Dressler
    Reviewed on Google

    Clean has a decent selection of the fish I was looking for! Very happy

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  • Donna Davis
    Reviewed on Google

    Most of the staff is friendly. Only 1 complaint about the dog groomer. She spent way to much time talking to other employees while trimming my pet and took several hours while we waited. Very unprofessional.

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  • Stephanie Galonska
    Reviewed on Google

    The clerk was disgusting to look at with that third world nose ring hanging off its nose. It was disturbing and disgusting and I will never shop there again because of it.

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  • Kethera Moore
    Reviewed on Google

    The grooming center is absolutely awful. Deserves negative stars. Twice I’ve booked an express groom and been told when I got there that they have no record of an express and it would be a couple hours. I made the mistake of recommending them to someone else and they just did the same to her. Why on earth would you take a dog at 7a.m. With no other dogs there and refuse to honor the express booking? Not even apologetic or trying to find a solution…awful.

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  • Jennifer Lockett-Joiner
    Reviewed on Google

    The store is always clean and the staff is helpful and knowledgeable. They all love pets, especially our puppies. The checkout is always smooth and effortless. Thank you for being such a great place to shop for our fur babies.

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  • Sam Sam
    Reviewed on Google

    First time there to get my pet some tlc. Gosh they were so rude even the cashier at the front. Typical of a corporate store with no competition in the area.

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Rating

Business ID: 55399

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