Sign In

PetSmart Waynesville love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

3.5 out of 5.0
Rating 3.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Waynesville seems to be a hub for pet owners seeking a variety of items and services for their beloved animals. From the joy of grooming services that leave pets looking adorable, to the convenience of finding essentials like heating pads and a range of pet accessories, the store caters to a diverse set of needs. Customers appreciate the clean, well-organized environment and the friendliness of the staff, making shopping experiences delightful. While there are mentions of a desire for a wider selection of dog treats and pet clothes, the positive interactions with staff and the variety available seem to compensate. However, it's noted that the store could benefit from having more registers open during busy times to ease waiting lines. Additionally, while the training sessions received mixed reviews, with suggestions for more interactive opportunities, the overall sentiment towards PetSmart Waynesville leans towards the positive, especially with the adorable outcomes of pet grooming and the helpfulness of the staff during shopping visits.
Last Updated: 2024-02-25


All reviews

  • Jamie Rathbone
    Reviewed on Google

    Went back to get a heating pad from my lizard that one had a pretty good price

    Helpful Review

    Share this review:

  • stephanie roberts
    Reviewed on Google

    Theres always a line. They only ever have one register open in a super busy store. Great choice of options of everything. Quite pricy and Ive found same exact things cheaper on Amazon

    Helpful Review

    Share this review:

  • Rana S
    Reviewed on Google

    Wish they had more selection for dog treats

    Helpful Review

    Share this review:

  • melissa hartnagel
    Reviewed on Google

    This review is on the training available and not the actual store. I signed up for 12 weeks of training. I took my dog to 2 of those sessions. Both sessions consisted of those of us in class sitting on a stool the ENTIRE HOUR and listening to the instructor. Kathy (instructor) did come to each dog in the class to demonstrate how to get your dog into a sit or leave it but as a class member you never were able to utilize these in the class setting to get advice or assistance. Almost the entire hour of the class was us sitting on a stool while she talked. I went to petsmart to get a refund so I could find a more suitable class. I spoke with the manager and she never asked me WHY I wanted a refund after taking only 2 classes but paying for 12. I would think that a business would be curious about this. If I could I would leave zero stars for the training program. The advice given and the quality of the class is competent sub par and the managers concern about customer satisfaction is non existent

    Helpful Review

    Share this review:

  • Michael Moody
    Reviewed on Google

    The fish we bought were dead the next evening.

    Helpful Review

    Share this review:

  • Kris Lynch
    Reviewed on Google

    Always a lovely experience. It’d be nice if they had more pet clothes/accessories but it’s understandable that they have limited space to stock them at.

    Helpful Review

    Share this review:

  • Avery A
    Reviewed on Google

    First time I got Eddy groomed here. Amelia was awesome!!! She did such a great job and did his beard exactly how I wanted. She was also very informative and told me what brushes I need for his hair. I mean just look how cute he is!!! Def will be back

    Helpful Review

    Share this review:

  • Ashley Towns
    Reviewed on Google

    We came here to get some supplies for a new puppy that we are adopting. The store was very clean and well organized and all of the employees were super friendly and helpful. Our cashier (I believe her name was Marti) was super sweet and personable and made our shopping experience delightful.

    Helpful Review

    Share this review:

  • david coan
    Reviewed on Google

    Show hills science diet prescription gt there & hell no!

    Helpful Review

    Share this review:

  • Jason Winchester
    Reviewed on Google

    I went to buy some fish been I several time to buy fish. It was late 45 min before closing she was rude then went to pay the person could not read the numbers so had to call her to help. Attitude slammed the fish down and killed them . 87.00 worth of fish died in the store then she had to go get new fish and was mumbling under breath all the way back to the fish. And then didn’t have the numbers the cashier couldn’t ring them up so had wto call her again she wasn’t happy. So for being so long. Some of the fish died a few days later she was the same person that had to swap them and told my wife it might be our water. So I checked there with the new fish. PH was low bad low. Just be careful buying fish here. For a little while.

    Helpful Review

    Share this review:

  • Matthew Damoth
    Reviewed on Google

    We go there for crickets for my child’s pet gecko. Several times the crickets were dead in the box. They refused me either refund or exchange. Issue occurred several times.

    Helpful Review

    Share this review:

  • Aaron Dehart
    Reviewed on Google

    Great friendly staff. Love the fish and have had good experiences with them. Have 3 large tanks and have never been disappointed from this store

    Helpful Review

    Share this review:

  • Teresa Hill
    Reviewed on Google

    They didn’t have what I needed for my cat

    Helpful Review

    Share this review:

  • jeff larkin
    Reviewed on Google

    It was my first experience with a PetSmart, but it won’t be my last! Tamara did a fantastic job. I know that my dog is very difficult, but she aced it. I’ll Be going there again . Max looks like 1 million bucks

    Helpful Review

    Share this review:

  • Joe Gasparre
    Reviewed on Google

    Nice place e to shop has some good deals

    Helpful Review

    Share this review:

  • Sassy Mericle
    Reviewed on Google

    Pet smart is the best place to get everything you need for your pets. So many varieties and the workers are always very helpful. They have pet training, adoption of cats, and all kinds of accessories for them. Would highly recommend

    Helpful Review

    Share this review:

  • Tina Sawyer
    Reviewed on Google

    Everyone was helpful ☆
    But the cat climbers
    weren’t tall ,just hoping you’ll have them next time I’m there ♡

    Helpful Review

    Share this review:

  • John Z
    Reviewed on Google

    My name is Gracie. I’m a mini-weiner. I’m now 6 months old. My dad loves taking me shopping at Petsmart. I get extra loving and sometimes even a new toy!

    Helpful Review

    Share this review:

  • Steve Goodson
    Reviewed on Google

    Could open more lines when one line is backed up

    Helpful Review

    Share this review:

  • Lillian Doughty
    Reviewed on Google

    Quiet and cute little store. The associates were helpful and kind. Kid friendly place for sure.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55401

Nearby businesses in this area