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PetSmart West Chester love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.7 out of 5.0
Rating 4.7

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart West Chester has become a go-to spot for pet lovers, known for its friendly staff and clean store environment. Many customers rave about the unique selection of treats and essentials for furry friends, including hard-to-find rawhides and a variety of food choices for both cats and dogs. While some wish for lower prices, the consensus is that the store offers great value, especially considering the quality of products and services provided. From grooming services praised for leaving pets happy and looking great, to the compassionate handling of sensitive services like euthanasia, PetSmart West Chester shows a consistent dedication to both pet and owner needs. Despite some concerns about staffing and accessibility, the positive experiences, such as easy in-out access and the ability to try products like harnesses on pets, contribute to its reputation as a pet care hub. Whether it's for a quick purchase of Bil-Jac Dry Dog Food or a more specific need like water snails, customers appreciate the efficient checkouts and helpful staff. Even with mixed feedback on product variety and staff availability, PetSmart West Chester remains highly recommended by many for meeting all pet needs under one roof.
Last Updated: 2024-02-25


All reviews

  • Somebody'sNobody
    Reviewed on Google

    The staff is always friendly here and the store is always clean whenever I visit.
    I get my dog’s rawhides here because I can’t find these specific ones anywhere else. There is a large selection of chewies and treats and they usually have good sales on them. I definitely recommend.

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  • pathways2pce
    Reviewed on Google

    I wish the prices were lower. I get my cat food less expensive at Kroger and Target. The animals they sell seemed happy.

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  • Bo Bizzle Baby
    Reviewed on Google

    Great for cats and dogs

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  • Don Brannen
    Reviewed on Google

    Great selection of food for cats and dogs.

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  • Kristianne Egbert
    Reviewed on Google

    My go to for crickets, dog stuffies that get destroyed, and other basic pet needs. Easy in and out. Staffing is consistently an issue, but no points off for that since that’s a problem everywhere. It’s good socialization for my dog, and I love that I can take my dogs in to try things on as needed. Harnessew are hard to fit dogs with a big chest girth, and trying on is key.

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  • William Morris
    Reviewed on Google

    Every one was so considerate and empathetic for our visit today with Molly. The euthanasia process they provide was so understanding of what my wife and Molly needed. Thanx so much for all that you folks did for us this afternoon.

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  • Meagan Napier
    Reviewed on Google

    Hannah and Olivia did a great job with both our pup’s grooms. They were both very happy and feel so much better

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  • Michael Lipp
    Reviewed on Google

    Excellent

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  • Debbie Marsh
    Reviewed on Google

    I love the inside of the store and the staff are so nice inside the thing I have a huge problem with is that there are no handicap places to park. People like me who have “bad days” and have a hell of a time walking we got to park out in the middle of the parking lot. And in person I may not look like it and there are several of use that do but I have severe fibromyalgia and degenerative disc disease of my lower spine.
    So as far as I’m concerned your store for that reason alone is not inviting to me at all and I would not go there but my older dog eats a dog food that I’ve found there.

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  • Gregory Jungkunz
    Reviewed on Google

    Quick stop for Bil-Jac Dry Dog Food.
    Fair amount of customers. Two checkouts were open so purchase was smooth and fast.

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  • Beth Gaines
    Reviewed on Google

    Not helpful. No staff available. Little choices for the harness I was interested in. No Xtra small they had xx small and large and x large. Girl checking us out acted like she was annoyed to be there

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  • Philip Foster
    Reviewed on Google

    Great customer service

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  • linh nguyen
    Reviewed on Google

    My go-to place for pet stuff!

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  • Charlotte “Lottie” Knowlton
    Reviewed on Google

    Always folks around to help. Always someone at checkout, very friendly.

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  • Paul Chan-Ye
    Reviewed on Google

    Got a good deal today

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  • Terry Hileman
    Reviewed on Google

    Nice helpful staff. I recommend Petsmart to meet all your pets needs!

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  • Robert Woods Jr
    Reviewed on Google

    Had everything I needed

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  • Bryan
    Reviewed on Google

    Got my water snails np!

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  • Laura White
    Reviewed on Google

    Awesome store.

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  • Annette Squires
    Reviewed on Google

    Always a good experience

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Business ID: 55417

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