PetSmart Jordan Landing love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Here's a summary of the most recent reviews on The Pet Community
PetSmart Jordan Landing seems to have become a go-to place for pet owners looking for a wide range of services and products. From grooming to day camps, and a vast selection of pet supplies, the store has been praised for its clean environment and friendly, helpful staff. Customers have shared heartwarming stories about the positive experiences their pets and families have had, highlighting the caring and knowledgeable attention their pets received. While there have been a few instances where the grooming service didn't meet expectations, with reports of pets not receiving the requested haircuts or experiencing discomfort, these seem to be the exception rather than the rule. The store has been commended for its organized layout and the helpfulness of its staff, making shopping for pet needs a pleasant experience. Despite some areas for improvement, the overall sentiment suggests that PetSmart Jordan Landing is a beloved spot for pet owners who appreciate the range of services and the attentive care their furry friends receive.
Last Updated: 25/02/2024
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Business ID: 55427
Ashley H
Fishes
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PC Lawson
Just what you’d expect
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Joyce Hopkins
We shop there for dog supplies and have always found what we needed. Has our dogs nails trimmed and that went well. Everyone was nice and helpful.
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Stacy grover
My old dog looks soooooo good and refreshed. Everyone was very nice and I didn’t get the employees name but my son was upset thinking my dog was upset getting “left there” and she talked to him and explained how happy our pup would be and relaxed my little boy. Also the cashiers were so helpful and made sure to answer my questions. Will be back soon
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Bill Underwood
Our dog got nail care
Helpful ReviewThey do a great job.
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Maddie Grace
Came here a couple weeks ago for a dog grooming. Went back to pick up my dog and she didn’t look like what I asked for. She’s a golden doodle and I asked the groomer to keep her hair longer on the top. Her whole face was shaved. Got the complete opposite of the teddy bear look I asked for. Came to find out that my dog was being naughty, but we’ve never had an issue here before with other groomers. Makes me wonder what the groomer was doing to my dog to make her act out because she nicked my dog under her eye as well. Haircut was very patchy and didn’t give any explanation as to why my dog was “naughty” she was just being “naughty.” My dog was scratching under her eye the rest of the day.
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Shandy Wykoff
My dogs love everything from here, it’s my dogs personal shopping experience when they get a new toy or treat.
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Stephanie Roosendaal
Our dog Lucas loves to go to day camp and they treat him so special. He runs into the hotel and they always greet him with snuggles. We love the Jordan Landing Pets Hotel and store. Lucas has even enjoyed his overnight visits which is a huge plus for us as his overprotective parents 🙂
Helpful ReviewThey are friendly and knowledgeable and they treat us well. Thanks for your great service. Lucas loves Izzabell and all the helpers at the hotel.
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Sachiyth A
PetSmart is always has been my go to place for pet needs. Stores are generally clean and well stocked. Customer service can be improved. Item availability is not always accurate. Usually takes a while to check out due to lack of employee availability.
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brendan luke
Friendly folks, large selection
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Nancy Coggle
PetSmart is my go to store for my furbaby needs
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teresa cordeiro
I take my dog to the doggie daycamp here at least twice a month. The staff are genuinely warm and kind, and take the time to learn every dogs’ personality and needs. I never feel nervous leaving my dog here because he is always so well looked after ❤️
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Timy 333
This petco is organized also the staffs are really helpful. I like to get my dog stuff from there
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Jackie Hansen
The person that was getting fish for me was very rude, she got mad and kept questioning me, when I asked about getting fish. I’ve come here for years and never been treated like that ever, I will go to a different pet store after this.
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Ryan Creek
Grooming service – my 8 year old lab mix Arlo is no stranger to nail trims. Obviously he’s been getting it done his entire life by various professionals. I drop him off and over 3 hours later I get a call that they couldn’t do his nails because he was being “super aggressive” when they tried, which I don’t believe for one minute, nor has it ever happened before. Nail trimming was the main reason I took him there, but they didn’t offer a straight nail trim service. Their recommended solution was “take him to the vet and have him sedated for nail trimming” – which has never been needed in his almost 8 years of life! Furthermore, he has never demonstrated any aggression towards a human being, even during nail trims. He does whine and cry and try to pull away frequently. He also doesn’t like other dogs in his personal space, which I informed them off. I understand dogs can have “off” days, as do people. If he truly was acting the way they say he was, this tells me all I need to know about the environment, the dynamics, and possibly the experience level of those involved here. I guess what I’m saying is, if your dog is on the larger side or is nervous at all, please rethink taking them here because I don’t have confidence that they can manage those situations.
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Brad Hancock
Teach your groomers how to read rabies vaccines.
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Shauna Farrell
Very nice store.
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Steve Holt
Very friendly, helpful staff. Very large selection of many categories of pet products. They have a large grooming shop with many groomers, spoke to the grooming manager Nicole who was very welcoming, friendly with very helpful information. They also have veterinarian services available here. The store was very clean and well organized.
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Matt Wilson
Always has what we are looking for and helpful staff
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Karen Bryan
My store had what I needed, and it took a very short time for it to be pickup ready.
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