PetSmart West Lebanon Nh love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart West Lebanon Nh is a bustling pet supply hub that seems to have made quite an impression on its visitors. Customers rave about the store's friendly staff and the wide range of products available, highlighting the pet-friendly atmosphere where even furry friends on leashes are welcomed with open arms. The grooming department receives mixed reviews, with some patrons thanking them for their attentive care towards their pets, while others express dissatisfaction with the service quality. Despite these mixed feelings, the store's commitment to customer satisfaction shines through, with staff members going the extra mile to ensure products are available or delivered free of charge if not found in-store. However, a few concerns have been raised regarding the health of the bettas and the condition of other fish, prompting potential pet owners to think twice. On the brighter side, the general cleanliness of the store and the helpful nature of the staff when it comes to heavy lifting are commendable. While there's room for improvement in certain areas, the overall consensus points to a decent shopping experience for pet owners and their beloved animals.
Last Updated: 25/02/2024
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Business ID: 55429
Walter Ferreira
Nice place
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GEMINITREKKER
Very Good Experience! I found everything I was looking for. Friendly Staff. Pets are Welcome ( on a leash only).
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Micah Sewell
Big clean pet supply store
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Veronica Alonzo
They did not have the right size of collar when I needed one for emergency to go to the vet or surgery and a few other things I need it
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rejetta wade
They can never groom my dog correctly. His hair is always short on one side, they do not follow my requests. His little face is always a mess. I had a female groomer to take him back in and groom his private area. As she was turning from me, she rolled her eyes and said Oh GOD. She was early 20s and Managers tolerate this rudeness. Very disappointed.
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Steven Sambrano
Thanks to the Grooming department for taking good care of Zeus
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Alexander E
This shop has a very wide range of products, and if they don’t have what I need they usually can arrange a fre delivery
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Tess
CAUTION!!!!
Helpful ReviewDO NOT BUY A BETTA HERE!
They have multiple sick bettas on their shelf. I actually handed a worker one with a big bulge on his side. For those who don’t know much about bettas, they SHOULD NOT have white spots on their bodies either.
Just bought one. Should’ve paid better attention.
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Rica D
Very unhelpful, there fish keep dying.
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Angie Willette
Went to this PetSmart twice thinking of buying a guinea pig. Not one employee asked if we needed help. Stood there for a very long time both visits.
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Andy Schneider
Always great customer service plus I love checking out their hampsters! I really miss ours we had it was always so fluffy and our cat loved when we took it out in its ball!.. long story short funny memories every time we go in!
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Angie Hinton
Clean had the food for my dog nice staff
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Terrance Arroyo
Bought a big fish tank, they had it ready to go and helped me get it into my truck, nice friendly staff, nothing to complain about.
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Tyler Kerr
The new GM (Ross)says the new store policy is owners put their dog’s harness and leash on in the store….with other dogs around….instead of the groomers putting them on out back and has an attitude about it. They also tried attaching a $30 fee to my account for each of my dogs for “severe matting”. My dogs go to the groomer every 8 weeks and have very minimal matting under their ears. The last two appointments they’ve had they didn’t clean their ears or trim their paws which is in the price. I would not recommend bringing your dogs here.
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Irina Reis
Pet friendly, my puppy loves to go to there, good quality products and super nice and friendly workers 😊
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Dean Normandin
Decent little store.
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Megan Snider
While walking past the grooming salon, I witnessed one of the groomers pulling a dog through the door by a choke collar so hard that the dog was sliding on the floor, not walking. He clearly didn’t want to go through the door and the groomer wasn’t going to stop pulling. She never once tried an alternative. This was extremely upsetting and not even my own dog. I wasn’t able to find anyone on site as she apparently was the only one there, or visible, but it happened July 13 around 1:30 PM. I’m sad for that dog and I’m sad for any future dog that’s treated that way. I’m also upset and angry for the pet parent who has no idea that their dog was treated that way and left them there in your care and trusting that they wouldn’t be handled that way. This is why I stopped using Petsmart grooming a long time ago. I emailed the company and got an email responding back saying they received my email and would look into it and I have not heard back.
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Scott Patten
Went in for fish and tons were dead and still in the tank. Decided it might be good for other things but fish was not one of those.
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Ann Peters
Everyone was awesome
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Barbara Sweet
My dog Chewy loves to be groomed there.
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