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PetSmart W Long Branch love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.5 out of 5.0
Rating 4.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart W Long Branch comes across as a bit of a gem for pet owners in the area, boasting a series of compelling qualities that seem to make it a go-to spot for a variety of pet needs. From the well-stocked shelves to the impeccable cleanliness of the store, customers have plenty to appreciate. The staff, including individuals like Collin and Joanna, are frequently highlighted for their helpful and friendly nature, making shopping experiences smoother even during busy times. The grooming services receive special mentions, with groomers such as Lupita and Adam, along with Kim who's particularly praised for her gentle handling of pets with special needs, drawing customers back. While there's an acknowledgment of the store's compact size and occasionally higher prices, the overall atmosphere of warmth and professionalism, coupled with the convenience of services like boarding and grooming, seems to make PetSmart W Long Branch a beloved spot among local pet owners. Even though there are moments of dissatisfaction, such as the occasional lack of specific products and a rare grooming mishap, the positive feedback, including exceptional customer service at the checkout and the personal touches like updates and pictures for boarded pets, overwhelmingly paints a picture of a store that genuinely cares for its furry clientele and their humans.
Last Updated: 2024-02-25


All reviews

  • Martha B12
    Reviewed on Google

    Clean, well stocked store with friendly employees.

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  • Sarah North
    Reviewed on Google

    Collin and Joanna were so helpful! Extremely grateful for all their help, even though the store was very busy!

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  • Keylla Christyane De Sá
    Reviewed on Google

    Local muito amistoso com preço acessível. Infelizmente não tem veterinário para te ajudar na farmácia, mas tem banho e tosa que indico Lupita pra banho e Adam pra toda. São excelentes.

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  • Joe Smith
    Reviewed on Google

    Haven’t used services yet but if it’s anything like customer service over the phone, I can’t wait.( upcoming boarding and grooming ) Professional & polite.

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  • Nancy Innella
    Reviewed on Google

    We board our dog Bella here quite frequently when we spend the day boating or spend the night at the shore. The staff are so friendly and spend a lot of attention and really get to know the dogs and their personalities. I highly recommend it. Very convenient and good prices. We even get updates and pictures!

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  • Bryan Confessore
    Reviewed on Google

    They have great groomers and the staff is always nice

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  • Johnathan obrien
    Reviewed on Google

    Small but very clean and well stocked.

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  • Kayla
    Reviewed on Google

    Super tiny store and some items seem to be a bit more expensive than others I’ve been to. Store is super clean and well-stocked with friendly cashiers.

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  • DELFINA SALVADOR
    Reviewed on Google

    Small friendly pet store. Good parking. Things are easily found.

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  • Alexis “Lexi” Padilla
    Reviewed on Google

    CHRISTINE!!!!

    Shout outs to you girl! Your personal experience and knowledge on dog bones was amazing! The dog bowl I bought to make food treats frozen for my high chewer is genius!!! Best service ever! 😉❤️

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  • Glen Genovese
    Reviewed on Google

    Never have product needed, from fish, dog or cats

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  • Phyllis Noviello
    Reviewed on Google

    Cashier was lovely … great customer service! Was actually paying attention to what was going on in the shop…not on her cell phone.

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  • Britt Lacher
    Reviewed on Google

    Excellent and experienced, bright associates who helped us every step of the way as new pet owners. The store looks small but has every single thing we needed in a clean, organized, and welcoming environment. The products are excellent. We will be back:)

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  • Karyn Arnold
    Reviewed on Google

    Love the staff at my PetSmart! Suzy does a great cut on my dog. The doggie day care staff are great too

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  • Robert Hooker Jr
    Reviewed on Google

    What a nice place and staff.

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  • Nicole Guyette
    Reviewed on Google

    Good selection, sales people do not greet or help much though.

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  • patricia emanuele
    Reviewed on Google

    Cashier was exceptional in assisting my return and exchange.

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  • Mercedes Loperena
    Reviewed on Google

    I take my dog to get groomed by Kim. She is kind and does a wonderful job with Felix who is blind and almost deaf. This is a great place to take your pet for grooming. Kim is great!

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  • Jake Spaans
    Reviewed on Google

    I paid for a bath and brush and they did a terrible job. Have to take her to Petco for a proper bath and brush now instead.

    They didn’t even brush the dog at all.

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  • Tara Johnson
    Reviewed on Google

    Best dog groomers ever! 💜

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Rating

Business ID: 55431

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