Sign In

PetSmart West Palm Beach love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart West Palm Beach has garnered a mix of feedback from its customers, highlighting various aspects of its service and product offerings. Many patrons have praised the store for its extensive selection, catering to a wide range of pet needs, from food and toys to grooming services. The friendly staff and clean store environment have also received positive mentions, making shopping a pleasant experience for pet owners. Particularly, the grooming services have been lauded, with specific groomers like Jenny and Jennifer S. being recommended for their exceptional care and expertise. Customers have shared heartwarming stories of their pets being treated with love and compassion, enhancing the overall pet care experience. However, some areas for improvement have been pointed out, especially concerning the Banfield veterinary services located within the store, where there have been concerns over the quality of care and the push for unnecessary services. Additionally, the fish department has faced criticism for the staff's approach towards customers and the health of the aquatic plants and fish. Despite these isolated issues, the overall sentiment remains positive, with many customers sharing their satisfaction and intentions to return, thanks to the helpful, kind, and knowledgeable staff and the successful adoption stories that have turned visits into memorable experiences.
Last Updated: 2024-02-25


All reviews

  • Jean denis Benoit
    Reviewed on Google

    Gracias a habibi por todo y condiciones del contrato y financiamiento en casa

    Helpful Review

    Share this review:

  • Chris Cook
    Reviewed on Google

    It’s always a great place. They have all you need to fill your pet’s needs.

    Helpful Review

    Share this review:

  • Sara Cardenas
    Reviewed on Google

    The Banfield at this location has the worst vets!!!!! They’re always trying to add more services to get more money out of you and they can’t even do their job right. My dogs nails are always messed up because they say he cries too much so they can’t cut or file…I’m sorry, but aren’t you the “professionals?” If you can’t do it, who the hell will? And then they want for you to drug your pup up because they can’t do their job right. Seriously? Absolutely ridiculous. Do not come here. Take your beloved pet to an actual vet who provides the right love and care for your little one.

    Helpful Review

    Share this review:

  • Natalia S.
    Reviewed on Google

    Favorite store to shop at. Friendly staff. Clean store. Excellent groomers.

    Helpful Review

    Share this review:

  • Cherie DuBois
    Reviewed on Google

    Ashley was such a joy, not only did she go above and beyond and offer me at discounts I didn’t even know we’re available we bonded over our cat stories! Best PetSmart I’ve ever been to!

    Helpful Review

    Share this review:

  • Deven T
    Reviewed on Google

    Good cute kittens & great selection

    Helpful Review

    Share this review:

  • Shane K
    Reviewed on Google

    I’m just going to put my review like this if you are interested in buying fish here do not do that the employees and the fish area are literal Nazis I had three people with their arms folded trying to question me about my tank making me feel very uncomfortable at that point I didn’t even want to buy fish anymore….. Not only that I came in one time to buy aquatic plants I literally asked for no assistance on this I had one employee come up to me and say all these plants are no good took them out of my cart then proceeded to put two small plants that were dying in my cart instead !!! What kind of disgusting behavior is this the people in the fish area are rude they don’t care about the fish at all but for some reason the act like they don’t even want to sell you any fish like you’re some kind of criminal it’s absolutely ridiculous I even watched one employee tell a six year old that they can’t have a small goldfish in their 10 gallon tank then the girl proceeded to start crying to a 6-year-old really? This place is sick

    Helpful Review

    Share this review:

  • adriana cassidy
    Reviewed on Google

    I have a big dog. She is very nervous. My groomer Jenny always does great with her. I love how Tori looks and feels after a session with Jenny. Very recommended!

    Helpful Review

    Share this review:

  • Erin Redfield
    Reviewed on Google

    Great pet store with a lot of options for food, toys and treats for a multitude of animals.

    Helpful Review

    Share this review:

  • Staci Yerkes
    Reviewed on Google

    Our groomer, Jenny, is fantastic! She cares about your pet and is the best at what she does. I was fortunate to find her as soon as we moved to WPB. She did a great job with my dog, Bandit, and is extra gentle with my puppy mill rescue, Charli. My dogs have always left Jenny looking and feeling great! I appreciate her so very much. Highly recommend.

    Helpful Review

    Share this review:

  • Edwin Nunez
    Reviewed on Google

    This place is horrible, it’s been twice where I bring my dog to get groomed & nails weren’t trimmed. The guy that took care of my dog put the blue leash around her neck & had the leg going through it. Didn’t even bother to fix it. I didn’t want to cause a problem so I just left it alone. But honestly this place isn’t good at all.

    Helpful Review

    Share this review:

  • Jose Elias da Silva Silva
    Reviewed on Google

    slow service, Very slow

    Helpful Review

    Share this review:

  • Joseph Georgic
    Reviewed on Google

    It’s so hardto get homestyle creations dog food, you hardly ever have it and my dog loves it, so please keep that food in shock, really sucks a d I heard there was a recall

    Helpful Review

    Share this review:

  • Kellshey Espinosa
    Reviewed on Google

    Stopped by in today & Ashley was very nice! 🙂

    Helpful Review

    Share this review:

  • Kim Jones
    Reviewed on Google

    Yvonne the trainer is EXCELLENT! She took the time to show me how to stop my dog from marking and dominating, as well as loose leash walking. She made it very easy to teach my dog.

    Helpful Review

    Share this review:

  • Jennie Rodriguez
    Reviewed on Google

    They had what I was looking for

    Helpful Review

    Share this review:

  • Andrea Jackson
    Reviewed on Google

    Seems as if all of your store managers are RASCIST and feel some type of way about a certain race returning items WITH their reciepts.

    Helpful Review

    Share this review:

  • krllinz
    Reviewed on Google

    Me and my boyfriend go to this location a lot, and just the other day we happened to be ready to adopt a fur baby. We adopted a Kitty and the lady who helped us sign the papers and stuff was very helpful, kind, and knowledgeable.
    The cashier also was very kind, funny, and patient with helping to ring out all her necessities! Very great staff and my experience was just a 10/10 !!!

    Helpful Review

    Share this review:

  • Alexandra Krogmann
    Reviewed on Google

    I’m excited to share my fantastic encounter with JENNIFER S. The grooming, bathing, and styling my pet received were nothing short of care, love, and compassion.
    JENNIFER, demonstrated remarkable skill and care, and an overall pampered pet.
    What truly impressed me was the personalized approach. JENNIFER took the time to understand my pet’s needs, creating a comfortable and enjoyable experience.
    The inviting atmosphere, quality products, and Jennifer’s genuine affection truly set this service apart. I wholeheartedly recommend Jennifer S at Petsmart in West Palm Beach for a top-notch grooming experience.
    Thank you for treating my pet like royalty!

    Helpful Review

    Share this review:

  • Lauren L
    Reviewed on Google

    Friendly staff, clean store and they were able to cut my dogs nails successfully! My dog was scared, but Christina was able figure out a safe way to dremel his nails. Bought him a yummy cookie treat after. Will bring him back! Thank you.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55433

Nearby businesses in this area