Sign In

PetSmart Westerly RI love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



Improve this listing

Reviews (20)

Add a Review

4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Westerly RI seems to be a bit of a mixed bag according to the latest buzz from the local pet-loving community. On one hand, you've got folks raving about the friendly staff, exceptional service in various departments like grooming, and the store's knack for going the extra mile to satisfy customer needs – be it finding a dog life jacket off-season or delivering a top-notch haircut for the furry little ones. Kendra, in particular, seems to have made quite the positive impression with her haircutting skills. There's also a shout-out for Raymond Blanda, the store manager, whose leadership has earned him high praise and calls for a well-deserved promotion. However, it's not all tail wags and purrs. A few visitors have shared less-than-ideal experiences, from unfortunate miscommunications about product availability leading to wasted trips, to concerns over pet care and customer service from some of the new staff members. Despite these hiccups, many customers have highlighted the wide variety of products on offer, from specialty food brands to essential supplies, even if prices can sometimes run a bit high compared to online options. The grooming department has its fans too, with Hillary getting a special mention for her attentive and skilled work. In essence, while PetSmart Westerly RI has its areas to work on, especially in ensuring consistency in customer service and pet care, the store continues to be a go-to for many pet owners, thanks to its helpful staff, wide range of products, and commitment to pet welfare. Whether you're after a new goldfish, some dog treats, or a festive photo with Santa, it's clear that many find what they're looking for – and more – at PetSmart Westerly RI.
Last Updated: 2024-02-25


All reviews

  • Gia Gasparino
    Reviewed on Google

    My little guy saw Kendra for his haircut and she was great!

    Helpful Review

    Share this review:

  • Wilo
    Reviewed on Google

    great experience, workers were excellent and very nice

    Helpful Review

    Share this review:

  • Debby
    Reviewed on Google

    I love Pet Smart, especially this one! Everyone is so pleasant there.

    Helpful Review

    Share this review:

  • Daniela Chita-Perez
    Reviewed on Google

    Very friendly staff! I went in there to buy a life jacket for my dog (off season) and couldn’t find any on the shelves. The store staff went out of their way to check in the back (twice!), until they found a box tucked in somewhere that had one. Highly recommend! I come to this store frequently and I was never disappointed.

    Helpful Review

    Share this review:

  • Paul A
    Reviewed on Google

    Update made the 40 mile round trip again just because they claimed they had a particular fish I was looking for but of course when I got there it was a 40 Mi wasted trip because they didn’t have what I was looking for even though they claimed they did both on the website and the phone most horrifying of all when I did get there every single tank had dead fish in it run from this place don’t walk run

    Seemed all the employee cared about was washing the dogs went in to get some tropical fish, myself and two other customers stood around for almost half an hour trying to chase down an employee but yet they were all in playing with the dogs or hiding in the back couldn’t get anybody so all three of us separate customers walked out and left what a waste of time so bad there wasn’t even a cashier at the register she was in the dog room as well won’t make that trip again

    Helpful Review

    Share this review:

  • John Kritz
    Reviewed on Google

    Ok

    Helpful Review

    Share this review:

  • Chely Ann
    Reviewed on Google

    Sunday June 25, 2023 not one worker was one I had seen before. Apparently there was all new staff, they treated me like I never been there before which I understood as they were doing their job but when I explained to them how I like my dog cut they proceeded to tell me what cut would be better for him and then dragged my dog by his neck to get him to go with them. I explained he does not know any of you people so he may be anxious. I left my dog feeling very uneasy, especially after being told he couldn’t get picked up until 6-7 when his appointment was at 130 and it never took them longer than 3 hours. I was very worried and because I live out of town I had a friend who would pick him up for me. She waited in the grooming waiting room around 4pm until they were done. She walked in and not one dog was being worked on, instead the workers were having free time, She told me she saw dogs being dropped on the floor and the workers saying how they were not filing incident reports, they were handling the dogs very aggressively and speaking to them rudely. She was then asked to step out the waiting room. Another women the same day brought her dog in at 9am and did not get him back until 4pm. I called at 530 wanting to ask how my dog was doing and if they had an updated time on when he would be ready as they said 6-7 was just an estimate. Over the phone they were rude to me and did not tell me how my dog was doing instead they said he would be ready at 6-7 and hung up. They never called when he was ready and told my friend he needed to be cut extra short because of knots even though my dog had no knots because his hair was not very long and I brush him daily. They did not call me to notify me and they charged me over 100 dollars. I will never bring my dog here again. I miss the old workers who made me feel secure leaving my dog there and were so good about communicating. They truly loved animals. My dog is now traumatized he never has come home so shaken up. These new workers do not care for animals and do not take pride in their job. I have brought my dog here going on four years and unfortunately it’s time for me to find somewhere new.

    Helpful Review

    Share this review:

  • Monique Cote
    Reviewed on Google

    Great place form dog treats and people there are very helpful

    Helpful Review

    Share this review:

  • m A
    Reviewed on Google

    This is the best petsmart in the country. The manager Raymond Blanda is the best manager in the world. He should get promoted or moved up to corporate. He needs a pay raise now.

    Thank you.

    Helpful Review

    Share this review:

  • John “The sheriff” Browning
    Reviewed on Google

    All kinds of supplies for cats and dogs and other. Animals.

    Helpful Review

    Share this review:

  • Kevin Kenney
    Reviewed on Google

    It was fun and beneficial.

    Helpful Review

    Share this review:

  • Austin Watson
    Reviewed on Google

    Generic big box pet store expect higher prices then you could get online from somewhere like Amazon.

    Helpful Review

    Share this review:

  • Amy Walker
    Reviewed on Google

    Can be pricey!

    Helpful Review

    Share this review:

  • Corinne Wagner
    Reviewed on Google

    Loved the staff! Super helpful and friendly even tho sometimes even us customers can be rude!

    Helpful Review

    Share this review:

  • Ann Smith
    Reviewed on Google

    This store has everything for pets. A wide variety of specialty food brands for dogs and cats. The one thing they do not carry is products from Hartz Mountain. I found that unusual.

    Helpful Review

    Share this review:

  • Taylor Desloge
    Reviewed on Google

    Extremely satisfied with the care Hillary in grooming showed for my dog today. She was thorough, diligent and did an outstanding job.

    Helpful Review

    Share this review:

  • Joao
    Reviewed on Google

    We took our puppy to get her picture done with Santa. I was told it would be emailed to me in 3 to 4 hours that was Saturday never received it. So we called the store they said it takes 48 hours so which is it. Never received it. Called the store on Monday they said they would look into it they called me back said they wanted confirm my info and what the puppy looked like. Then nothing. I know the picture is free but I drove 45 minutes to get there the other stores were booked. I’ve given up. Very disappointed

    Helpful Review

    Share this review:

  • Patricia F.
    Reviewed on Google

    Nice staff and good store but they consistently have one price listed and another one that comes up when you check out. Staff is good about adjusting but I have now resorted to taking pictures of all the prices pertaining to my items. Not sure if they’re hoping people won’t notice and keep overcharging but it feels dishonest.

    Helpful Review

    Share this review:

  • Ethan Tomlinson
    Reviewed on Google

    Yaaaaaaa we got two amazing goldfish here, staff are super nice and fun

    Helpful Review

    Share this review:

  • Katie Serra
    Reviewed on Google

    Very friendly service. I have purchased things from the store and done grooming and training and am satisfied so far.

    Helpful Review

    Share this review:

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating

Business ID: 55435

Nearby businesses in this area