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PetSmart Westwood love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.1 out of 5.0
Rating 4.1

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Westwood seems to be a hub for pet lovers, offering a wide range of products and services that cater to all your furry friend's needs. Many customers rave about the helpful and friendly staff, as well as the impressive variety of fish and other pet essentials. The store's cleanliness and the knowledgeable team add to a positive shopping experience, making it a fun place to visit. Although there was an incident involving less-than-ideal grooming service, it's important to note that such experiences aren't reflective of everyone's visit. The majority of feedback highlights the great customer service and the staff's genuine care for animals. Whether you're picking up your regular pet supplies or seeking advice on the right food and litter, PetSmart Westwood appears to be a reliable local choice, despite the occasional hiccup in service or pricing concerns.
Last Updated: 2024-02-25


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  • Adel Velez
    Reviewed on Google

    Everyone is very helpful and friendly, and they have a large variety of fish which is what I go there for…

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  • Jessica V
    Reviewed on Google

    I have been bringing my dog there for grooming for some time now and never had any issues. Today I was a few minutes late for the appointment and Sam (the groomer) was incredibly rude, didn’t even greet us just told me to call if I’m going to be late and was just plain rude the entire time she talked to me. Then informed me that she saw the note from the Walpole location about my dog “nipping” at the groomers while working on her paws (which was an extra charge for handling) so she will “see how it goes”. I have never had complaints about this from groomers at this location or others but now its in my dogs chart here and they realize they can charge extra for it (my dog is a 12 pound shih tzu mix). So of course when I picked her up I was charged extra and again Sam was rude to me. On top of all that the cut looks choppy, she did not do a good job. I will not be returning with either of my dogs.

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  • Kelly Jean
    Reviewed on Google

    store is super clean and the manager (erin) is really helpful. sometimes I need help with things like picking out the right food and litter and she’s always there to help me, give her a raise =) she is always there.

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  • Barbara Deleon
    Reviewed on Google

    Always fun to visit. Knowledgeable staff. It’s clear all the staff are “animal people”. Decent prices.

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  • Ashish
    Reviewed on Google

    We have been going to this grooming place for last three years. I understand our dog has hair and far and very hard to groom but recently they been intentionally been price gauging. I paid 122 for base plus 40 special (“my dog was aggressive”) plus 10 plus 10 total 182. I should say my dog is Bernedoodle. The manager was telling me how weekend is bad for them because they are busy however they are the one reschedule once month ago and the other yesterday. I truly am fed up with Pets smart and the grooming price gauging.
    Never going back to pets smart.

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  • Roberta Moore
    Reviewed on Google

    Great customer service. Great selections for every budget

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  • Christopher Hiralall
    Reviewed on Google

    The employees are always friendly and so nice to my dog! Perfect place!

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  • deanna piccarini
    Reviewed on Google

    Found everything i needed =)

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  • Kal Tchaicha
    Reviewed on Google

    I had a bad can of cat food that was rancid and because I didn’t have the can they wouldn’t replace it. On their voicemail, they lead off with, “we care about your pets” that’s not true. It’s not about the can of cat food, it’s the principal. My cat could have gotten really sick and who keeps a rotten can of cat food that smells up your whole apt. I was very disappointed with is response as I spend thousands off dollars there. I’m extremely disappointed in the clerks response.. no humanity.
    Wasn’t rude but if that’s store policy. That’s terrible.
    It was Merrilck salmon limited. I still bought the merrick grain free dry food and some more cans, cause I feel bijou likes them a lot and is one of the healthiest. Look my info up if you want to make this right. I bought my cat food at 840 pm.

    From me and Bijou
    Be nice

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  • justin jun
    Reviewed on Google

    A little in the pricey side but very clean and fully loaded inventory. Cashier was very helpful and friendly.

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  • Michael Bessler
    Reviewed on Google

    Great people who know their stuff!!! Also so much product in such a small area. Leadership is spot on!!

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  • Familia Piresesilva
    Reviewed on Google

    Great service

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  • Russell Sherman
    Reviewed on Google

    Great staff at Banfield Pet, always friendly.

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  • Julia Daly
    Reviewed on Google

    Got the cat food I needed

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  • Hello Google
    Reviewed on Google

    It is helpful to have a local pet store available in your area to shop for your pet needs. Staff are friendly and helpful.

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  • Nicole Boyd
    Reviewed on Google

    I’m still learning everyone’s names but every person is so helpful! Thank you so much for making my family’s first pet experience a pleasant one! Just need to hurry up and see Avery for some training. The Ks

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  • Jackie Rhone
    Reviewed on Google

    This place is super professional. The people who work there really love animals.

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  • Anton Newton
    Reviewed on Google

    Always simple to get in or out

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  • Eyad S
    Reviewed on Google

    Run away, they will mislead and will sell you things that your pet doesn’t need

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  • Cindy Hampe
    Reviewed on Google

    I love going to the Westwood store. Everyone is so nice. Thank you Lisa for being such a great person and helping me and Wilbur!!

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Rating

Business ID: 55447

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