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PetSmart Wheaton love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.2 out of 5.0
Rating 4.2

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Wheaton seems to be a bit of a mixed bag, but it's clear there's plenty of love going around for our furry (and scaly) friends. On one hand, you've got customers raving about the professional and friendly grooming services that leave pets looking their best, not to mention the vast selection of supplies for dogs, cats, fish, and more. Special shoutouts were given to staff members like Christina P. and Ravi for going above and beyond in customer service, making shopping experiences memorable. On the flip side, a few patrons have voiced concerns over grooming mishaps and the care of animals within the store, pointing out areas for improvement. Despite these hiccups, the store's cleanliness, well-stocked shelves, and the helpfulness of most staff members like Ethan and Peter, who are praised for their knowledge and professionalism, contribute to a generally positive shopping environment. Whether it's finding the perfect food for a picky pet or just popping in for the basics, PetSmart Wheaton seems to have a lot to offer for local pet owners.
Last Updated: 2024-02-26


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  • JD Gallegos
    Reviewed on Google

    We used their grooming services for my dogs shedding and afterwards he looks great. No extra fur on the couches and everywhere else. The groomers are professional and friendly so your pet will be in good care. They also have a big selection of dog, cat, fish and other various pet supplies. They also have specials and rewards and on this visit I was able to use $7 in rewards towards the grooming cost. If you are looking for pet supplies and services, this is great option.

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  • lisa braunstein
    Reviewed on Google

    Nobody knows whats going on here

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  • Lesley Washington
    Reviewed on Google

    Worst groom she has ever had. My dog left bruised and with uneven hair. Some areas were down to the skin. Her paws were not done and nails not done. Hair on her head was uneven and had random long pieces left. Tried to charge me $40 extra for extra time needed when I was quoted 3-4 hours. I picked her up at 2 hours after seeing how she was being treated. She left shaking and terrified.

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  • Joe McGrath
    Reviewed on Google

    A good place to pick up some of the basics. It always is clean and easy to check out.

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  • Jeanne
    Reviewed on Google

    Great store/ grooming staff !!!

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  • Michael Heilmann
    Reviewed on Google

    Lots of lovable dogs and the store bird!

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  • Hemanshu Bahl
    Reviewed on Google

    Had a great shopping experience today at PetSmart. Everyone is always so friendly whenever I come in and they greet you especially today when I walked in this guy Ravi was super friendly and courteous and was trying to help another customer and asked if wouldn’t mind waiting. He was just so polite. I highly recommend this store as I e been coming for years but didn’t think to write a review until today when I was like wow man this guy was super friendly folded up my receipt and handed to me and asked if I wanted a bag for this one item which I was like I’m good. Thank you. People really can help me hurt a business and Ravi and the others I’ve met definitely elevate PetSmart Wheaton location!

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  • Taylor Scott
    Reviewed on Google

    Christina P. is THE BEST!! So sweet and amazing with my girl Maggie. Highly recommend!

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  • Kenneth Lehmann
    Reviewed on Google

    Personnel always go the extra mile to assist customers. Pleasant atmosphere sand helpful employees.

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  • Charles Stradley
    Reviewed on Google

    Lots of choices for most things. Needs a little more ac though it was very warm and a little pet scented.

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  • KATHLEEN FEE
    Reviewed on Google

    This location has an AMAZING Team of GROOMERS! Staff in retail store is terrific too!

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  • Trevor Madera
    Reviewed on Google

    They had what we needed and the cashier was friendly.

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  • Bre Rose
    Reviewed on Google

    This store may be “well stocked” but that doesn’t excuse the complete ignorance of the employees. They have multiple bearded dragons in one enclosure, which wouldn’t typically be too much an issue except one of the babies is aggressive with the others, like full on chasing after & chewing on the other tank mates. But what is anyone doing about it? Absolutely nothing, because like every big chain store like this, all they care about it their money. It’s disgusting.
    *video proof unavailable because google unfortunately only allows photos*

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  • Christina D
    Reviewed on Google

    One in there today to grab bearded dragon’s food and employees didn’t seem to care about the bigger bearded dragon in the cage eating the little 1. I have video of him going after the little one biting and trying to attack him. There is damage on the little one’s tail and employee just said that that’s what animals do. Just call the manager. She said she’ll separate them so hopefully.

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  • Victoria Hlinsky
    Reviewed on Google

    Clean and reasonably well stocked stores.
    Friendly and congenial staff.

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  • loredana sima
    Reviewed on Google

    Very nice, well stocked store and the staff is very professional and friendly. We bought our first Guinea pig here along with all the things needed and Peter told us everything there is to know about Guinea pigs. He was super helpful and very knowledgeable in answering all our questions. So glad he was the one helping us. Very kind and professional young man. I Highly recommend this store.

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  • John L
    Reviewed on Google

    Had a small issue, The entire staff took care of my needs. I appreciate their help.

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  • Ashley Nicole
    Reviewed on Google

    I recently took back “residential custody” of my beloved 11 year old cat Timid “Timmy” Toes from my ex-husband who wasn’t taking every good care of him. He was buying the cheapest cat food possible, and Timmy would always vomit every day and all over the house. So I wanted to get real healthy wet and dry food for him. The gentleman working helped me out so much. I believe his name was Ed. He asked me more questions than the veterinarian about Timmy’s health, habits, etc!! He spent at least 20 minutes with me, and we picked out Pro Plan Complete Essentials for Timid. Timmy hasn’t even vomited once since I bought it 3 weeks ago, and he absolutely loves the wet food so much! I will always go to this PetSmart from now on. The price of the wet food is almost $1 cheaper per can than Petco too!

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  • Jim Zeisler
    Reviewed on Google

    Lots of stuff

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  • Cycle chick 610
    Reviewed on Google

    The clerk Ethan, was very helpful and has a great personality !

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Rating

Business ID: 55451

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