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Whyalla Veterinary Clinic Contact Information and Customer Reviews
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Reviews (22)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Whyalla Veterinary Clinic seems to have a mixed bag of reviews, with many praising the staff for their friendliness, professionalism, and commitment to pet care. Customers often commend the clinic for its helpful and caring staff, with some pointing out the availability of qualified vets throughout the week. Additionally, the clinic's grooming services are generally appreciated, and the option for payment plans is noted as a positive. However, there are serious concerns from some pet owners about communication and care, particularly in distressing situations, and the pricing for some services has been criticized as steep. It's clear that while many have had positive experiences, there are instances where communication and service could be improved, especially in critical or sensitive situations.
Last Updated: 08/04/2026
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Business ID: 686
Tegan Hayward
First Review
I don’t usually leave reviews, but after what happened to my dog Xena, I feel I need to.
Xena was treated at Whyalla Veterinary Clinic under the care of owner Andrew Smith. She went in for a routine desexing surgery and removal of two small mammary tumours. She was a healthy 5-year-old dog prior to this procedure.
After surgery, she rapidly declined — she stopped eating, was vomiting, had severe diarrhoea (including blood), and was clearly not herself. I brought her back multiple times and repeatedly expressed that something was seriously wrong.
I asked for further intervention, including imaging and more intensive care, because I knew my dog and could see she was deteriorating. I felt my concerns were not properly listened to or acted on early enough.
Her condition continued to worsen over several days before more serious diagnostics were done. By that point, it was too late. Xena collapsed and passed away.
Post-mortem findings showed severe internal complications, including compromised blood supply to her intestines, tissue death, and infection.
I had direct interactions with Andrew Smith during this time and found the communication and handling of the situation to be distressing and lacking professionalism, particularly given the seriousness of what was happening.
On top of this, I was extremely distressed to find that her medical records included a completely unrelated and personal comment about my family from many years ago. This had nothing to do with her care and was highly unprofessional.
I also have concerns about the consent process, as I was not in a stable mental state at the time I was asked to sign documents and do not believe I was able to properly understand what I was agreeing to.
Losing Xena has been devastating. She was my best friend. What made this harder was feeling unheard when I was trying to advocate for her, and then seeing unprofessional conduct documented afterwards.
I would strongly encourage others to ask questions, trust their instincts, and ensure their concerns are taken seriously.
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judith doornekamp
Don’t ever take your pet there
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Timothy BW
Was There For A Appotment, Very Lovely Staff As All Ways
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Ruth Barratt
Friendly staff. Helpful
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Janine McMahon
As a walk in, I did nor receive service here by a vet . Tried to make an appointment suitable to the 2 hr drive to get here and end of day shift times . Unfortunately unless I was able to go on a Saturday or Sunday morning, no morning weekday appointments were available unless it was surgery. So for my dogs vaccination only and no vet check required, I made a $196 appointment. As it stands, for unrelated reasons, my dog has since returned home and can attend his own vet for $96 including vet check. What appears to be a monopoly in the area here, is reflected in shameful pricing. Very disappointing.
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Cindy Ward
Absolutely disgusted with the groomers at the vets. Border collie went in for a cut to get knots out. Came back shaved
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Tracy Fay
Great service and treatment of my 5month old puppy putting my mind at ease over the weekend. Thankyou to those on duty :)x
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Eddie Topia
Great service by staff
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Hi Jo Fowler
Andrew was my Ralph’s DR he is so awesome he one of the best vet Dr you can have if you live in Whyalla he explains an shows you wat wrong an helps you to make a decision in such a gentle way just A1 class..
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Brian Willis
Brilliant excellent vet knows his stuff very caring nothing to much trouble and the staff are superb as well would recommend to anyone with out hesitation
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