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PetSmart Wilson love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.4 out of 5.0
Rating 4.4

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Wilson has garnered a wealth of positive feedback from its customers, highlighting its clean environment and proactive, helpful staff. Shoppers frequently find everything they need for their pets, often leaving with an extra fish or two, thanks to the store's impressive variety of products and reasonable pricing. Notably, the grooming services receive high praise, with customers sharing heartwarming stories of the staff's patience, expertise, and genuine affection for pets. The story of Zoe's transformation and the special attention given to a young customer's "starter fish" exemplify the team's dedication. While there's a mention of a hiccup with curbside pickup and customer service, the overarching sentiment remains overwhelmingly positive. PetSmart Wilson's well-stocked shelves, knowledgeable pet care department, and cheerful cashiers contribute to its reputation as a go-to destination for pet owners. Happy customers, including those who have experienced the grooming salon's excellent service, highly recommend PetSmart Wilson not just for its products but for the enjoyable shopping experience.
Last Updated: 2024-02-26


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  • Jean Horn
    Reviewed on Google

    always clean and the employees always try to assist

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  • Amber Lee
    Reviewed on Google

    I get everything I need from here for my pets and some times we walk out with a fish

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  • Tishie Skinner (Becky)
    Reviewed on Google

    Ryan you need to receive 10 stars. EXCELLENT!!!!!!!!!!

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  • SYNTANA TV
    Reviewed on Google

    Love it .

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  • Rick M
    Reviewed on Google

    I like their variety of products and there is always someone around to help you. Prices aren’t the best, but better than most other stores with the same products.

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  • Terrie J
    Reviewed on Google

    I took my toy poodle to pet smart in Wilson Sunday to have her washed , paws shaped up, and nails filed down. I even told them about her dry skin. And I am telling everyone . They are the ABSOLUTE BEST!!!! These young folks take their time, know what to do, and truly love your pet . They exfoliated Zoe’s dry skin and her coat and skin is gorgeous! This is definitely where my lil Zoe will be coming. I apologized because I knew Zoe gets really anxious and that makes it bad . Ryan said no mam we don’t call dogs bad they just get over excited . They did a wonderful outstanding job!!!!! I already scheduled her next grooming appointment with Ryan !!!! Thanks pet smart in Wilson !!! I give you all a 110 thumbs up!!!!!!! Thank you so much .

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  • Jeremy Hall
    Reviewed on Google

    Our sales person seemed annoyed to help us as we asked questions about our purchase. We bought over 20 fish and 3 have died within 24 hours.
    Another salesperson was very knowledgeable and assisted us as well, she was much more friendly.

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  • Brandon Polley
    Reviewed on Google

    Nice selection overall. Had a good sale on dog toys…

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  • William Price
    Reviewed on Google

    Helpful staff, pretty clean and organized.

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  • Lindsay Farmer
    Reviewed on Google

    Absolutely awful customer service here. Curbside pickup is totally useless and they obviously can’t handle it so the signs need to be taken up. Either you call and they don’t answer or they say they’re coming out but never do. My husband went in to get our order after we were told someone was coming out and he was told to get in line. We had already paid online. They literally just had to hand it to him. They then had trouble finding my order. On top of that, they were so rude. There are way better places to get supplies for your pets.

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  • Sylvia Watson
    Reviewed on Google

    I go here for most all of my pets needs. I love this store but I do not do their grooming services.

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  • Jane Kowalski
    Reviewed on Google

    Went to Wilson as Rocky Mount was booked to late September. Excellent service. Sam looks awesome. 😎

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  • Janice Flanagan
    Reviewed on Google

    We went in knowing we were going to get “Starter Fish” for my grand daughter, and we asked for help! The young lady seen that my 2yr old grand was in Awe,so she decided to make sure she loved her fish! She grabbed to 2 that didn’t look like any others and took probably 4 or 5mins to do it! I loved it. She could have easily scooped and put in and left,but she made sure paying under $1 wasn’t relevant…Thank you

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  • Paul Speziale
    Reviewed on Google

    PetSmart grooming was an excellent experience for us n our pup! 5 star recommendations!

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  • T Lane (tlane76)
    Reviewed on Google

    Fastest and friendliest service in all of Wilson. I highly recommend the grooming salon. My pup is high energy and the staff is so patient with her. The pet care dept is very knowledgeable when you ask about different animals they sell. The cashiers are always so cheerful and the store is always well stocked and clean.

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  • Linda Pulenskey
    Reviewed on Google

    Got my kitty 1st groomed…wonderful job

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  • Kimberly Marshall
    Reviewed on Google

    The employees salaries make my puppers and me feel welcomed and loved!! No better location than this one!!!!

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  • Crystal Kelly
    Reviewed on Google

    The staff are always very friendly, helpful and knowledgeable! Great stock and selection also.

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  • Jeanette Riggs
    Reviewed on Google

    Very good place for your animals

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  • John Taylor
    Reviewed on Google

    Well-stocked store. Courteous and professional employees. Groomers are well-trained and caring.

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Rating

Business ID: 55489

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