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PetSmart Woburn love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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4.0 out of 5.0
Rating 4.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Woburn seems to be a bit of a mixed bag, but overwhelmingly, customers are singing its praises. From the helpful and knowledgeable staff in the fish department to the excellent care provided at their pet daycare, it's clear that many locals have found a reliable spot for their pet needs. The friendly atmosphere and large selection have made shopping a breeze for pet owners, with many highlighting the great experiences they've had, whether it's leaving their dog for vacation care or getting advice on pet products. Even in the face of a few hiccups, particularly with grooming services, the positive feedback on staff helpfulness and the quality of products on offer shines through. It's the kind of place where, despite the odd negative encounter, the overall vibe is welcoming and warm, making it a favourite for many pet parents in the area.
Last Updated: 2024-02-27


All reviews

  • Erik Hall
    Reviewed on Google

    Had a great experience here thanks to Carrie (Kerry)? She was super helpful in the fish department.

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  • J. Hendrix
    Reviewed on Google

    The person working in the fish department was really great (I didn’t get her name, unfortunately) and we got some healthy, happy fish for a decent price, plus a lot of helpful information from the employee. The cashier was also nice and it was overall a very pleasant experience.

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  • Bloom
    Reviewed on Google

    Awesome! Whenever I go away for vacation, I almost always leave my dog here and he definitely loves it! Workers are SUPER friendly, and he has a lot of fun with the other dogs! Definitely recommend!

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  • Shirley Gillming
    Reviewed on Google

    Tried to buy something online but wouldn’t go thru…. Went into store and the lady that helped me was very knowledgeable and I was able to get everything I needed

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  • Ponygirl 320
    Reviewed on Google

    Great selection

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  • Noreen Ghio
    Reviewed on Google

    The groomers are great there!

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  • David Sheehan
    Reviewed on Google

    Great daycare for pets

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  • Wendy D'Elia
    Reviewed on Google

    Staff is always friendly and helpful. Large inventory.

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  • Julia C
    Reviewed on Google

    Love it great people great service.I will keep coming.

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  • Nancy DaSilva
    Reviewed on Google

    So much in stock, great prices & friendly staff

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  • Sunniya Saleem
    Reviewed on Google

    I took my dog in for a haircut today. The place was clearly busy, they asked me what I wanted and told me to leave him there and pick him up in 5hrs. When I went to pick him up they had done something completely different, they told me that oh we couldn’t do what you had asked for because your dog was super nervous so we decided to do this instead. Common courtesy would have been for them to call me and check with me if I am okay with having something be different done with my dog. I was completely shocked, they did such an awful job. His nails were super sharp after they trimmed them and he scratched my leg badly. The lady at the grooming salon said his nails will get better after he scratches some concrete. They told me to go and pay the fee associated with their job. I talked to the manager and complained about them too. What an awful experience. I am never taking my dog to PetSmart grooming again.

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  • Peggy
    Reviewed on Google

    Life’s been tough since relocating back to MA 3 years ago to care for a severely ill family member. 2 of those 3, I was in crisis mode. Everyone in the family relies heavily on me. I barely had time for myself when our pet unexpectedly became severely ill. Been back in crisis mode since May pulling out all the stops to increase our pet’s chance of survival. I’m easily irritable being a sleep deprived caretaker of my 2 family patients, hate hassle, and easily upset if I get bad customer service or poor treatment which seems more prevalent since the pandemic. I’m not easy to please so it says a lot that this is my favorite PetSmart to shop at! I’ve been shopping at PetSmarts prolifically for the past 3 months due to our pet’s illness so I’ve been in this store often and each time, the service has been fantastic! Plus they have very nice stock. The employees are friendly, helpful, and very kind! Always brightens my day and yes, call me corny, truly warms my heart which I appreciate so much during this difficult time! Thank you to the lovely employees for always providing excellent customer service!

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  • Kevin ONeill
    Reviewed on Google

    They always have everything I need for my two babies. The people that work there are very friendly and helpful. Shopping there is always a great experience

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  • Catherine Smith
    Reviewed on Google

    My only problem was with a senior groomer Kristen,she will not talk to us agnores us, and continues to single us out, and has an attitude,she has made remakes about our dog to other groomers so embarrassing, so we decided to go to Pet Co what a difference like night and day, we have absolutely no problems at all their, compassionate towards our pets, no negitive comments, they really have an awesome staff,I heard alot of customers left Pet Smart to switched over when I started over at Pet Co.

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  • Conrad Maher
    Reviewed on Google

    Just lost a customer – Admittedly I am not dropping hundreds of dollars there a week but I have a big dog and two fish tanks at home so a good chunk of money is spent in pet stores. Went to get a replacement glo tetra for one of my tanks and was treated unbelievably rudely -I handed the purchases that I was going to make to the manager and left

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  • Sarah Holden
    Reviewed on Google

    I went in there to look at the lizards and geckos. Originally planned on getting a very small reptile for my kids so I purchased a medium sized tank online. I got there and we fell in love with the bearded dragons. I already ordered the cage but before I canceled it and bought a bigger cage I wanted to speak to someone about the lizards. A man came over extremely rude as if I was interrupting him. He refused to open the cage and told me he wasn’t selling me a lizard with the tank I bought. I told him I’d be buying a bigger tank if I got the bearded dragon. He was extremely rude I asked a few questions about them and he then proceeded to tell me they get…3 – 4 feet and unless I buy a tank big enough he’s not selling me one…3 – 4 feet? I’m not sure where he is getting his information but regardless he was completely rude. I ended up leaving and spent my 400 dollars across the street at petco. That man should not be working in a job where he interacts with customers. I don’t know his name but he was a taller male and he was over in the fish and reptile section.

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  • Andrea Malanakarot
    Reviewed on Google

    We get our dog groomed here and they always do an awesome job. Plus there are always savings and coupons which make it a competitive price with other groomers.

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  • Gary Milliken
    Reviewed on Google

    I go to the Woburn PetSmart Hotel for doggy daycamp, and this team is fantastic. Always accomodating and they take great care of my dog. They are life savers for any single pet parents.

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  • Sharon Cardillo
    Reviewed on Google

    Wonderful. Clean. Kind. Welcoming.

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  • Athina K
    Reviewed on Google

    We had an awful experience with grooming here. Would not recommend.

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Business ID: 55503

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