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PetSmart Woodbury love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.7 out of 5.0
Rating 3.7

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Woodbury seems to be a place of mixed experiences for pet owners, with many highlighting the positives of their visits. Customers have praised the thoroughness and expertise of staff like Sarah in the grooming department, and Rylan's dog training classes have been a hit for both pets and their owners. The store is noted for its cleanliness, friendly atmosphere, and a wide range of pet supplies. People have found the staff generally helpful and appreciated the variety of pets available for adoption. However, not all experiences have been paw-sitive, with some customers voicing concerns over grooming services and the health of some animals. Despite these issues, many still consider PetSmart Woodbury a go-to spot for their pet's needs, commending the helpfulness of the staff and the store's extensive product range.
Last Updated: 2024-02-27


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  • Daniel Delaney
    Reviewed on Google

    Best grooming experience I’ve had. Extremely thorough on check in asking about dog’s health, along with specifics of the cut. Haircut looks great, reasonably priced, amazing staff. Sarah was awesome!

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  • becky weber
    Reviewed on Google

    I brought Petey to Woodbury PetSmart. Never had been there, never will return. They scalped him, took off all of his fringe. Even Drew blood. I’m livid. Petey asked not to have me post his pic. He looks like an otter. I even said to the so called groomer (who told me she had a tan and white Cavalier (seriously?) just trim his fringe, it’s winter. He needs his coat. I keep playing telephone with a guy named Josh, who is defending his worker. Ugggh. I want my money back and want a few sweaters to keep him warm over the winter. Woodbury Petsmart has surely has fueled my German temper. SPREAD THE WORD. DO NOT BRING YOUR DOG TO THE GROOMERS AT WOODBURY MN PETSMART.

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  • Rebecca Lemons
    Reviewed on Google

    Close early. Children running the store.

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  • duc truong
    Reviewed on Google

    Beta fishes are very weak. A few already dead. Everything else is great.

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  • Ellen Hillebrand
    Reviewed on Google

    Such kind and helpful staff! Acquired a goldfish and they helped me set him up for success. I then went back to get him a friend once I got a bigger tank. Introducing Rocky, Reggie and Gary

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  • George Howard
    Reviewed on Google

    Staff is friendly but I buy crickets there and they can never get the count right it’s always under what they give you

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  • Emily Hall
    Reviewed on Google

    Rylan was an AMAZING trainer that taught my dog so much in just 6 weeks. My dog loved her and was eager to learn at every class due to her teaching methods. I would recommend any class with her!

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  • Joshua B.
    Reviewed on Google

    Friendly folks and a very clean store. They have some nice looking cats there for adoption, too.

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  • Ed Minnesota
    Reviewed on Google

    Always helpful staff and good pet supplies.

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  • Samantha Salgado
    Reviewed on Google

    Took my dog to get a full grooming session and to begin the crew looked upset at the world my dog was sent home smiling worse! Highly disappointed with this location!

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  • Jillian Black
    Reviewed on Google

    About what you’d expect from a PetSmart. This is a good sized one, usually stocked with aquatics and reptiles, and they’ve got in-store cat adoption, dog grooming, and dog training services. Aisles and aisles of options, and a pretty all-inclusive website could tell you what you’re in for. I’m always lukewarm on big chain stores, I know they probably don’t treat the pets (and employees for that matter) very well, so I prefer locally owned stores, but this is a good option when you need the products available on a schedule. It’s got lots of pros, and lots of cons behind the scenes. Either way, PetSmart is a more ethical choice than Petco, so I end up visiting here every so often.

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  • Charles Mann
    Reviewed on Google

    I have taken my dog to them for a few years, the groomer that I liked left. The groomer that cut my dogs hair the last two times has been there the longest and both times have been the worst two cuts in a long time, they claimed they cut his nails, but after three short weeks they are longer than they should be, which means they didn’t cut them. I called and talked to the manager of the store (Mary Ann), she offered no resolution at all, no apologies and just made excuses. It’s too bad that the customer service is not better. As far as their lead groomer, she cut my dog, he was bleeding and they didn’t even tell me, so I thought that his two cuts were wood ticks, so I paid for an emergency visit to the vet. Petsmart will not only lose my business for his grooming, they will also lose my product business. It’s too bad that this place doesn’t have training for customer service. I’m not alone on how bad the service at this store is.

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  • Yorkies of North Carolina
    Reviewed on Google

    They weren’t able to price match their online price for a dog crate that was on sale after being told they do price match.

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  • Linda lingerfelt
    Reviewed on Google

    Awesome as usual grateful for insight and expertise of staff

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  • Carlos Rodrigues
    Reviewed on Google

    Friendly staff and easy to find what I I’m looking for.

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  • Phil Meier
    Reviewed on Google

    They have all the things for the little buddies.

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  • Rebecca Wolfe
    Reviewed on Google

    Got the “Bath and Full Haircut” package, which includes “bath, haircut, brushing, light dematting, nail trim, paw & pad trim, ear cleaning, sanitary trim & more.” Added on teeth brushing, nail grind, and premium shampoo. One dog came back with the two small mats I was hoping would be removed still in place and an odd haircut, and the other they stated they could not do any nails, or sanitary trim because he was “too wiggly” and couldn’t complete his cut because “he didn’t like it”. They gave me a 15% discount on the wiggly dog, which I had to take home and clip/trim myself. The dog who was a problem I can somewhat understand. He’s tiny but makes his preferences well known when he’s unhappy. But mats that were left in place on my other dog? They weren’t even large. I clipped them off when I got home in less than a minute. I had been working them out little-by-little with my fingers every day for a week trying to avoid cutting them out. Combined with the odd trim patterns in their fur, I’m not exactly sure what I paid for. Unless I were to stay and watch the whole process, I would not personally trust that my pets are getting the attention to detail they deserve and that I’ve paid for. I’ll be taking my pups elsewhere.

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  • Lesley Toft jones
    Reviewed on Google

    Excellent service. Didn’t have what I wanted in stock.

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  • Morgan Stovall
    Reviewed on Google

    Staff is generally helpful but not a fan of the management here. I used to want to work there but the managers seem cold and miserable.

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  • The Earth Stars
    Reviewed on Google

    PetSmart is our go-to place for cat food, treats, and other supplies. The staff have always been very helpful and friendly, regardless of the location we might be shopping at.

    It’s also fun to check out some of the other pets they have there as well.

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Rating

Business ID: 55509

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