The Ark Animal Hospital is featured on The Pet Community as a trusted provider of vet services.
The Ark Animal Hospital Contact Information and Customer Reviews
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Jo Ivinson
Everyone is so lovely and helpful! And I highly recommend their Lazer treatment for senior, arthritic dogs
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Greg Godwin
My Didge is 13 years old and for most of his life he’s visited the Ark for different issues I find the Vets and the reception staff very professional and friendly thumbs up from me and Didge 👍👍
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The Ark Animal Hospital
Thanks you very much for your review Greg. It is very much appreciated.
Helpful ReviewSophia Shafiq
I had been to two other vets with my unwell cockatiel over the preceding week before I finally found Joel at Ark. There was no comparison between them, the amount of love that Joel clearly had for the animals he treats and his passion to provide the best care possible is unremarkable. Unfortunately he did end up passing away but I could at least rest easy knowing he got the best fighting chance under Joel’s care. My only regret is that we didn’t find him sooner. Would 100% recommend him to anyone looking for a good vet that genuinely cares about their pets health. All of their other staff was incredible as well, very caring and empathetic
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Amanda Adams
Worst experience with a local vet.
I took my dogs to the Ark after moving to Palmerston.
My old Pomeranian was having seasonal skin issues that we were not able to keep on top of with malaseb or other medicated washes. His red was red, broken and he had significant hair loss.
Our first consultation at the Ark, the Vet made it sound like they don’t do cytology on site, and only conducted a tape test on the skin. We had blood taken but otherwise no treatment.
I had a call later from the vet nurse to check how my dog was doing, to which I responded the same because he received no treatment. I told the vet nurse I had not received blood test results but I would like to make another booking to get my dog’s skin issues sorted, nothing that he smelt yeasty.
I had to chase these test results. The vet claimed they had tried to call me but I had no missed calls or messages and the reception staff and vet nurse were able to get hold of me just fine.
For our second consultation the vet swabbed the skin and found a mix of fungi and bacteria. We were given antibiotics and steroids and I consented to a second lot of blood tests to check thyroid. I left feeling like the initial consultation was a money grab and my dog’s best interest were not a priority.
I never received the second blood results but I gave up chasing the clinic because my dog’s skin issues had completely cleared up with medication.
This was all approximately 18 months ago. I should have gone with my gut and moved clinics but I booked my dog’s another appointment for their vaccinations and to have a fast growing lump in my dog investigated.
The consultation went fine. The vet performed cytology in house and we agreed to send for pathology, but that I would book in for removal after results came through. The vet verbally quoted me $90 for the cytology referral.
I later realised I had been charged $190 for the referral and two weeks later still had not received results. I emailed the clinic to follow up results and query the charge, asking if I had been over charged.
I expected the clinic to charge some amount above the referral fees to cover consumables, time, interpretation etc but this was excessive. So I paid almost $250 in total for cytology.
The clinic refuses to follow up and provide results. Needless to say we are forced to cut our losses and go elsewhere.
The reception staff are very friendly and the vets knowledgeable but the customer service, communication, and care have been appalling.
They do not care about your pet, or their best interests. They just want your money.
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Mark Moore
Helpful, considerate staff. Couldn’t ask for more when taking my pup to see them.
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Sam Shaw
They gave me all the relevant information, at a very sad time for my cat, I ended up finding a home vet through them,
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The Ark Animal Hospital
Thankyou so much for your kind words. We are all pet owners as well and know how hard it is and are glad we could help you.
Helpful ReviewGarry Staines
Ver was good reception very average and no follow up on my call concerning my animal.. second time I have found the service average and have been going to the Clinic since it opened.
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The Ark Animal Hospital
Hello Garry after checking your file, we can confirm we contacted you several times and left messages to check for updates. Our clinic is available 24/7 and we always to to provide the best service to our clients. Please reach out in the future if you have concerns for your animals.
Helpful ReviewRylie Berg
Great service by staff. They were able to squeeze me in last minute for a consult as my usual Vet could not. The vet tech was very friendly and gave appropriate advice on the situation and even when unsure checked with another vet to deliver the best result
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The Ark Animal Hospital
Hello Rylie
Helpful Reviewthanks so much for your review. We really appreciate it and will let our vet know.
Adriaan Gerritsen
My beloved cat was handed into The Ark by strangers who had picked her up uninjured to be cared for. Within 3 hours she had been killed even though she had seen her own vet 2 weeks ago who said she was healthy. The strangers even offered to adopt her but they made no contact with her after she left the clinic.
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Charles Nasir
Wonderful staff who have hearts of gold
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The Ark Animal Hospital
Thank you so much for this review, it means a lot to our staff members.
Helpful ReviewAdrian Zapp1
While travelling australia with our fur kid and are in Darwin and our puppo was not feeling well so called the hospital and.made an appointment we saw Dr Nicole and she was excellent cannot fault her diligence in helping us get to the problem, whether your a local or travelling it’s great to know there is a competent animal hospital in darwin.great service, competitive pricing.
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Angela Curwen-walker
Pleasant vets, very knowledgeable and helpful.
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Miss Mahayosanan
Be sure to ask questions, to get the right answers as each staff knows something different. But the quality of care is unquestionable. The staff take excellent care of the animals. Just a little all over the place with information having new staff and all that..
And be sure to note that the open time does not mean the phone lines are manned or open… if you need to call, call after 8:30 / 9am otherwise you’ll just get the generic recorded message even though it says open on Google the phones won’t be answered. (Probably because they’re tending to the animals in their care)
The layout is very open, they host puppy classes which I recommend my very first pup attended was great for him to learn, the staff are friendly and easy to deal with…
And they have some great treats for great prices I tell everyone about it..
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-Nerf-Herder-
First time here. Staff are very friendly and bubbly. Almost forgot I was in Darwin.
The vet has a nice large waiting area that can accommodate multiple people with pets and keep them all seperate.
Will keep coming back for all the regular checkups and needles as they are just great to deal with.
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Queenie Tamariki
Got referred to this vet hospital as my vet was fully booked. Front office staff were very helpful and friendly. The veteran was very informative and helpful. If you are looking for a veterinarian hospital for your fur baby/babies I would highly recommend. Thanks for seeing my baby at the last minute. I will definitely be recommending you.
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Lawrence Fry
Always take my animals here when they are sick. Best vets and always treat my animals as family.
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Greg Nageset
We have Mini Lop Bunnies and the guys and girls at the Ark certainly look after them as best they can when we need their help.
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Leigh Munn
Fantastic staff. We have been taking our pets there for over 8 years.
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leanne Thackeray
Great caring team would highly recommend. Thanks Team Ark.
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Michael Wise
Staff are super friendly and helpful. Clean and tidy front shop. Would recommend.
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Karoliina
If you’re looking for a reliable, caring veterinary hospital to take your fur baby to, look no further! As a first time pet owner who has just moved to Darwin, I was so nervous about finding the right place to take my dog. I decided to take my boy Lucky here for a neuter and I am so happy I did! The staff is so caring and were gentle with him.They are all very personable, made it an enjoyable experience, and they are very good with keeping contact. Lucky’s scar has cured beautifully and quickly. We will continue going to Ark Animal Hospital for future endeavors.
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Business ID: 14902
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