Macarthur Vet Group – Camden is featured on The Pet Community as a trusted provider of vet services.
Macarthur Vet Group – Camden Contact Information and Customer Reviews
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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Macarthur Vet Group – Camden has seen a mix of reviews, showcasing a wide array of experiences. Many pet owners have praised the clinic for its excellent service, describing the vets and staff as awesome, professional, caring, and highly recommended for their experienced treatment and understanding approach. These positive testimonials highlight the clinic’s ability to provide fantastic animal care at reasonable prices, making every visit a positive experience for both pets and their owners. However, there have been instances where clients felt let down, citing concerns over communication, handling of specific situations, and the perceived focus on revenue over pet welfare. Despite these mixed experiences, the majority commend Macarthur Vet Group – Camden for their thorough, compassionate care, especially during difficult times, with many long-term clients trusting the clinic for nearly two decades. This suggests that while there's room for improvement, the clinic has a solid foundation of trust and professionalism in the community.
Last Updated: 04/02/2024
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Business ID: 11250
Nico Soleil
Last year, we noticed a large bruise on our doggos stomach one Sunday night. We immediately booked him in to see the vet the next day. The vet asked if we had a horse or goat on the property. After we said no, she practically accused us of animal abuse saying that if we didn’t have those animals, someone must have kicked him. She didn’t relent with this angle . I felt like I was being interrogated. This was so upsetting & I had to force myself to keep my cool as my only concern was my doggo. I had to push and push for her to think differently as she seemed convinced we were abusing our dog!! I was finally able to convince her to book him in for an x-ray. After the x-ray, it revealed he had some disc degeneration causing his disc to pinched so we can only imagine he may have been in pain and fell up or down the steps at the back of our house. I was so angry & disappointed at this vet. They didnt even apologise. Imagine if we hadn’t pushed. I never said anything at the time as we had been using them for over 10 years for our big brood of pets.
Recently, I ran into an issue registering our cats as someone (vet or council) failed to do the simple task of putting the correct information into the system which meant I couldn’t register them in the official system. I experienced some severe depression around this time and forget to follow up with the vet on their error. I later received fines for both cats ($300 each) and realised I had forgotten to seek assistance from the vet to correct their data entry issue. I reached out to them and they fixed the issue and I was able to register my pets. Unfortunately, Revenue NSW would not accept the justification for the delay without the Vet providing me with a simple letter to state there was a data entry issue that stopped me from being able to register them at the time.
We had to make the very difficult decision to put one of our older doggos to rest so we talked to the vet about providing the letter for me so I could avoid a $600 fine for something that was caused by someone else’s poor attention to detail. They were being very kind at the time & said they would reached out to the practice manager to put forward my request. I honestly didn’t see there would be any issue – were were long standing, loyal customers and the request was a simple one – based on their mistake.
Surprisingly, the vet said no. They weren’t willing to help us out. This, on top of the vet accusing me of abusing my doggo, was the line in the sand for me. They don’t have any issue taking your money, but will not correct their mistakes no matter how much pain and suffering is causes someone. This vet group is a disgrace!
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Joann Meagher
Thank you to Dr Ben and all the staff that looked after our dog Missy at a difficult time. They looked after her and us with so much love and compassion. Highly recommended. Thank you again.
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Kevin Sweeney
Very thorough and professional
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Macarthur Vet Group – Camden
Thank you for the review, Kevin 🙂
Skye Cobley
Lovely workers here
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Macarthur Vet Group – Camden
Thank you Skye!
Joshua Harbach
Always great service, MacArthur Vet Group managed to squeeze me in for my Kitten that could not walk when we go home, although they were extremely busy they didn’t rush me and I left extremely happy and that my Kitten got a complete look over!
Thanks Guys!
My little guy is doing so much better today.
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jeffery brown
Such a nice place feel good that your favourite pet is in good hands
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Macarthur Vet Group – Camden
Such a nice review Jeffery – thank you!
Stacey Taylor
Every visit has been a positive experience for my pets. The result is they’re not fearful and are always happy to see the vets for whatever procedure we’re there for. The team are caring and experienced. They certainly have my trust.
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Stu Pemberton
The vets and staff are always understanding and helpful. This was a difficult visit but I wasn’t rushed to make a decision. We considered our options and I was able to make an informed decision. It majes such a difference when people are so genuinely empathetic.
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Sherrill McLachlan
The vets and staff at Macarthur Vet surgery in Ironbark Ave are fabulous. They’ve been caring for my pets for near 20yrs. Their care for my kitties has been, and is, exemplary. They’re also admirably sensitive to my cares and concerns about my pets.
I have no hesitation in recommending this surgery to anyone who wants first class care for their pets.
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Ammar Ahmed
Went in for urgent attention to my pet, but the practice was focused on maxing it’s revenue. Would avoid going there in future.
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