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Aquaholics Online Contact Information and Customer Reviews
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Reviews (173)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Aquaholics Online has received glowing reviews from satisfied customers who applaud their great range of products, competitive pricing, and prompt delivery. Many customers have highlighted the company's excellent customer service, with one praising their proactive approach in suggesting companion products to save on additional shipping costs. Others have mentioned the easy online ordering process and the company's reliability in delivering products on time. One customer even shared how Aquaholics went above and beyond to personally deliver a product after a minor delivery issue. Despite an isolated incident of product misrepresentation, it's clear that Aquaholics Online is highly recommended for their vast selection of aquatic products and exceptional service.
Last Updated: 21/10/2023
Tatiana
First Review
They shipped mis advertised item, the air pump promised to be silent, but was extremely loud. Ignored my requests to accept return, then accepted when eBay pushed them to. When I shipped the item back but had no tracking to prove it, unfortunately, they first promised to send refund, then ignored all my messages. Very untrustworthy.
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Alex Rigo
First order placed with Aquaholics ordering Seachem Purigen and Cloverleaf Wormer Plus. After I placed the order I received an email asking would I require a companion product in the form of fine mesh bags. I called and added two bags to the order. Had Aquaholics not had such a good ordering system I would have had to order them separately after delivery and pay the extra shipping costs. Great customer service and systems at Aquaholics. I’ll be definitely ordering again.
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John Hockings
Very easy transaction. Great products, good price, reasonable delivery cost and delivery time.
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Aquaholics Online
Hi John, good to know that we have meet your expectation. Appreciate your feedback. Thank you again.
Helpful ReviewRacy Masey (Racy)
Good products, speedy very well packaged delivery.
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Sendarius Nunn
Easy online order process, product shipped quickly & delivered on time.
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robert cary
Well priced fish food prompt no fuss ordering and delivery
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Aquaholics Online
Thanks a lot, Robert. Greatly appreciated.
Helpful ReviewChloe Pettersen
Fantastic prices, great range, fast delivery.
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Aquaholics Online
Thank you so much for the awesome review, Chloe!
Helpful ReviewSheridan Larsen
This is the only place I get my fish products from. Also good value and delivery is always on time if not early. Great products.
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Aquaholics Online
Hi Sheridan, Thanks for sending this in for us! We really do appreciate it.
Helpful ReviewLynette Gough
My parcel arrived well packed and arrived sooner than I expected, thank you.
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Aquaholics Online
Thank you so much for the positive feedback, Lynette!
Helpful ReviewAimee Fauvette
I brought live plants all plants survived
Helpful ReviewAimee
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Aquaholics Online
Thanks for supporting our business, Aimee! It truly means a lot to our team!
Helpful ReviewCraig Rose (Crabba! Rosie!)
Great priced products and fast delivery I will be recommending them to people for sure!
Helpful ReviewThankyou aquaholics online I will be back soon👍
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Aquaholics Online
Your future recommendation is highly appreciated, Craig. Thank you so much for the amazing review and for helping us share the word about Aquaholics! We sincerely appreciate you!
Helpful ReviewTali Birkmanis
There was a slight problem , no ones fault , with delivery of the order . The staff went out of their way for me and delivered the product themselves ,(I do live in a nearby suburb) after work, and even gave me extra , fantastic 10 stars from me. I thoroughly recommend Aquaholics.
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Aquaholics Online
Thank you for the review and for being such a great customer, Tali. We really appreciate it.
Helpful ReviewPatricia Jarden
great products quite service
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Aquaholics Online
Hi Patricia, Thanks for the review, much appreciated!
Helpful ReviewShari Tagliabue
A clear, easy to navigate website, I called the provided mobile number for extra assistance and got all the info I needed from the very helpful bloke there, the fish food arrived days later, can’t recommend highly enough!
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Aquaholics Online
Thank you so much for the positive feedback, Shari.
Helpful ReviewVicki White
Love this company when ever I order something it gets to me in a few days that’s what I like about this company .
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Aquaholics Online
Thank you for the five stars, Vicki.
Helpful ReviewStephen Kendall
Item shipped in good condition in a reasonable time frame.
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Aquaholics Online
Hi Stephen, great to hear that you received your order promptly. Thanks for the feedback!
Helpful ReviewChris Orford
500W heater delivered promptly in good condition and as ordered.
A possible improvement for product – option on longer cord for outdoor applications.
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Aquaholics Online
We are pleased to hear that, Chris. Thank you for choosing Aquaholics!
Helpful ReviewYvonne
Arrived quickly, fish food as described, for a good price, thanks.
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Aquaholics Online
Thank you for the wonderful feedback, Yvonne!
Helpful ReviewMatt Thomas
product was damaged during transportation. contacted Aquaholics, provided photos. new item was packaged and sent that day.
Helpful Reviewgreat customer service, well look after, would buy again!
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We would like to thank excellent customers like you for your support, Matt. Thank you so much! We couldn’t do it without you!
Helpful ReviewJayesh Patel
Excellent
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Aquaholics Online
We are so grateful for your 5-star review. Thanks for sharing your rating with us!
Helpful ReviewClayton Kindleysides
Awesome products great to deal with and great communication from them to the customer
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Aquaholics Online
Thank you for the review and for being such a great customer, Clayton!
Helpful ReviewRynn Pascoe
Fast delivery and quality stock. great to know they are in Australia! will definitely be purchasing more from them.
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Aquaholics Online
Thank you so much for your purchase, Rynn! All the best.
Helpful ReviewO Miranda
First time to order & received the package ( wild cherry shrimps) on time with no casualties including free 5 extras.
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Aquaholics Online
Thanks for choosing us, Miranda! We appreciate the opportunity to serve you.
Helpful ReviewRose Cunningham
Prompt service, great product!
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Aquaholics Online
Thank you for the wonderful feedback, Rose! We really appreciate it.
Helpful ReviewJoseph
Great customer service. 5 stars*****
Helpful ReviewVery helpful, great products that are low in price.
Highly recommended.
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Aquaholics Online
Thank you so much for the trust and support, Joseph! We truly appreciate it.
Helpful ReviewScott Hare
It was a good and quick experience, I doubled up on a type of fish food and a quick phone call, got one c/o with a different food. Very pleased with the experience.
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Aquaholics Online
Scott, Happy that we help could help you quickly! Thanks for the great feedback and review. Thanks again.
Helpful ReviewNeil Agar
Good product and delivered very quickly.
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Aquaholics Online
Thanks, Neil!
Helpful ReviewSherlene Klemens
I purchased over the internet and was very pleased with products, service and advice.
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Aquaholics Online
Thank you so much for the wonderful feedback, Sherlene!
Helpful ReviewRoger Mace
.Great service and products…. Fast delivery, A fantastic company to do business with
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Aquaholics Online
Thank you for your business, your trust, and your confidence. It is our pleasure to work with you.
Helpful ReviewDoggald
Always a pleasure dealing with aquaholics. Always get what I ordered and quickly too. 👍
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Aquaholics Online
We are here for you anytime, Doggald. Thank you so much for the great review!
Helpful ReviewTanya Hosford
Product perfectly as described, with hassle free transaction.
Helpful ReviewHappy Customer
Tanya Hosford
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Leon Hannah
No issues with going back to Aquaholics for all my needs. Order delivered on time & fair prices. They even sent a message asking if I still wanted to continue with the order as they were experiencing transport delays due to weather conditions. Thumbs up from me
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Aquaholics Online
Thank you so much for being such a great customer, Leon! We are so lucky to have customers like you.
Helpful ReviewMicko Browning
Easy to find products that I wanted
Helpful ReviewFast shipping which is really impressive and important for when your aquarium needs are urgent
Will be back for sure
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Aquaholics Online
Thank you so much for choosing Aquaholics, Micko! We are here for you anytime.
Helpful Reviewalameen nagoormeeran
Quick postage, quality products at competitive prices, recommend seller, will buy again when I need more aquarium related products.
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Aquaholics Online
We are so happy to hear that, Alameen! Thank you so much for the great review.
Helpful ReviewLarry Townsend
Excellent service, Fast delivery, Great products
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Aquaholics Online
Thank you so much for the wonderful feedback, Larry!
Helpful ReviewSharon Tierney
Great service and east navigate
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Aquaholics Online
Thank you so much for the great review, Sharon!
Helpful ReviewPeter Fitch
My fish are very happy now with warm water. Aquaholics was very prompt with the delivery of the heater for my tank. Thanks for everything
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Aquaholics Online
Thank you for putting your trust and confidence in our company. We won’t settle for less than the best for you!
Helpful ReviewKirstie Parker
Great to deal with… after a few hiccups with supply issues we finally have our new axolotls… my kids absolutely love them
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Aquaholics Online
Thanks for choosing us, Kirstie! We appreciate the opportunity to serve you.
Helpful ReviewDion Palmer
Prompt delivery and very quick to help out when I had issues with items in the order.
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Aquaholics Online
Your commitment as a customer is much appreciated, Dion. We look forward to serving you again in the future!
Helpful ReviewRhonda Blyth
Arrived on time and exactly what had been ordered ( Great quality)
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Aquaholics Online
Hi Rhonda. Fantastic to hear! Thanks for taking the time to post a review.
Helpful ReviewMark Broadbent
Received my peppermint bristlenose today fast and efficient as always always a five star experience
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Aquaholics Online
Thank you so much for your kind support, Mark!
Helpful ReviewMelissa Gates
i have received many Cichlids delivered now to home in Victoria, all swimming around happily,, months on and i have not lost 1 highly recommend Aquaholics service and fish 🙂
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Aquaholics Online
Thank you for the highest rating, Melissa!
Helpful ReviewSue Barzda
Easy to order on line, and the fish food shipped very fast. Excellent service.
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Thank you so much for sharing your experience with us, Sue!
Helpful ReviewJ J
Very happy with Aquaholics!! My blue eye lemon bristlenose arrived healthy and happy. Love their antics
Helpful ReviewWould recommend 100 percent
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Thank you for the 5-star review, J J!
Helpful ReviewClancy Orlando
Best prices, Well packed, Fast delivery
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Aquaholics Online
We really appreciate your feedback, Clancy! Thank you so much for sharing.
Helpful ReviewBen Pullen-Cameron
Iv bought a few things with these guys and there always cheap and always speedy delivery’s would definitely recommend Aquaholics
Helpful ReviewThanks guys 👍👍👍
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Aquaholics Online
We would like to thank excellent customers like you for your support. We couldn’t do it without you!
Helpful ReviewGlenda and Brian Carrick
Every time I have ordered turtle sticks From aquaholics I have found it to be fuss free and easy and delivered within days my turtles just love this product thanks guys will keep ordering from you
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Aquaholics Online
Your commitment as a customer is much appreciated. We look forward to serving you again in the future!
Helpful ReviewFlo
Great Service, immediate dispatch and delivery. Easy to order and notified immediately when product was in stock.
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Aquaholics Online
Floreen, thanks for the five stars.
Helpful ReviewNatalie Rose
Healthy fish and plants packed well for the long trip from the top of aus to the bottom thank you
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Aquaholics Online
Thank you so much, Natalie, for the excellent rating!
Helpful Reviewrey antazo
love my new canister filter for my new fishtank, and absolutely good prices 👍
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Aquaholics Online
Thank you so much for the great review, Rey! We really appreciate it.
Helpful ReviewGarry Tector
“Biopro / Hopar / Worx 2200 Canister Filter Impeller Replacement”
Helpful ReviewI recently purchased a Replacement Canister Filter Impeller for my Biopro Canister Filter. Replacement of the Impeller was straight forward, you undo the holding bracket, remove the old Impeller and insert the new one. Replace the holding bracket and your done. After replacing the Impeller you will find an increase in performance and flow rate of your filter. Don’t forget to Rinse your media while you have the unit apart. Also if your unit came with a UV Filter check and replace as necessary.
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Aquaholics Online
Thank you so much for your kind words, Garry! We look forward to working with you again in the future!
Helpful ReviewMichael Green
Ordered some parts for my pump, they got to wa quickly. Thanks heaps. I will be using you guys again
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Aquaholics Online
Thank you so much for choosing Aquaholics, Michael. We are here for you anytime!
Helpful ReviewChristine Nash
Fast shipping and good customer service.
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Aquaholics Online
Thank you so much for the awesome review, Christine!
Helpful Reviewgreg demuss
Hi there
Helpful ReviewI have dealt with Aquaholics online a few times now
Every single time its the same. Perfect transaction from start to finish. I have no problem recommending theses guys to any one.TWO THUMBS UP.
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Thank you so much for the review and for being such a great customer, Greg!
Helpful ReviewRoger Annetts
Great company to deal with, product just as advertised
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Aquaholics Online
Thank you for your kind feedback, Roger!
Helpful Reviewgeokar
Great business, prompt delivery & a great product. Good
Helpful Reviewquality for a fair price & a great selection of products.
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Aquaholics Online
Thank you so much for your kind words, Geokar. We really appreciate you taking the time out to share your experience with us.
Helpful ReviewElyse Wright
Always great delivery, products and services. I highly recommend
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Aquaholics Online
Thank you for the review and recommendation, Elyse!
Helpful ReviewLindsay Russell
Great team to deal with. Prompt service, and return calls promptly if needed.
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Aquaholics Online
Thank you so much for the amazing review, Lindsay!
Helpful ReviewJohn Fullerton
Great product an service highly recommend this company
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Thank you for the 5-star rating, John!
Helpful ReviewTiana Seamons
Amazing products, great quality and reputable brands! Always quick with responses and very quick postage!
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Aquaholics Online
Thank you so much for the wonderful feedback, Tiana!
Helpful ReviewDale
Thankyou so much. All of our new cichlids in and happy. Thanks for the excellent customer service, quality of product and professional approach.
Helpful ReviewLittle Coasties Kindergarten:-)
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Aquaholics Online
We are so happy to hear that, Dale! Thank you so much for the kind review!
Helpful ReviewMARZ FPV DRONZ
Loving my New Aqua One Aquis 550 seris 2 External Canister Filter & very fast delivery…Highly recommend
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Aquaholics Online
Thank you so much for the review and recommendation, Marz!
Helpful ReviewKate Sheringham
Excellent online experience with quick delivery. Lots of care taken with packaging and ongoing communication. Would order again from here.
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Aquaholics Online
Thank you so much for sharing, Kate! We really appreciate it.
Helpful ReviewRonald Tuazon
Good price point and great customer service.
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Aquaholics Online
Thank you for the wonderful feedback, Ronald.
Helpful ReviewRay Epstein
Good quality heater at a reasonable price, quick delivery. Works really well and looks great.
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Michael Littlejohn
Great store, highly recommended. Always buy my Cichlid food from these guys – fish are bright and healthy and they love the food
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Aquaholics Online
Hi Michael. Thanks for taking the time to rate us!
Helpful ReviewSarah Horne
Great products, arrived perfect, packaged well and arrived in good time
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Thank you so much for your feedback, Sarah!
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