Better Pets and Gardens Kelmscott is featured on The Pet Community as a trusted provider of stores services.

Better Pets and Gardens Kelmscott Contact Information and Customer Reviews
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Reviews (96)

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4.7 out of 5.0
Rating 4.7
  • Darren Jones
    Reviewed on Google

    I always enjoy my shop here The staff here are amazing very friendly and helpful They understand your concerns and are knowledgeable in all there product ranges which are vast and well stocked I’ve been coming here for years and will continue Clearly it’s not just business but passion for the staff at Better Pets and Gardens here in Kelmscott
    To the owners your staff are a credit to your business Thank you to all there Keep on doing what your doing you’ve found a good formula to an enjoyable experience 😃👍

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  • DALE KENNING
    Reviewed on Google

    Very helpful

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    • Better Pets and Gardens Kelmscott

      Thanks so much for your visit and taking the time to leave us a rating and comment Dale! We always get a buzz from the lovely words and all of the team reads them, so very much appreciated.

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  • Paige Meyers
    Reviewed on Google

    Came in about 2 weeks ago, Drew served me in store and on the phone and he was so friendly and helpful, including carrying my 20kg Meals For Mutts dog kibble to the car. i will keep returning because of the great customer service he has given me (yet again as this wasn’t the first time he has served me with 5/5 stars) 😊

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  • Judy Beylaard
    Reviewed on Google

    Had lots of pet food and lots of fish

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    • Better Pets and Gardens Kelmscott

      Thanks heaps for taking the time to leave us a review and rating Judy. We value these feedback comments so much and as a family owned business, they help us no end. Appreciate you visiting us.

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  • Russell Humphreys
    Reviewed on Google

    This place is excellent

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    • Better Pets and Gardens Kelmscott

      Thank you so much Russell! Your awesome compliment just gave us all a huge grin! Your support to our family business is super appreciated and thanks for taking the time to send a note and review.

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  • Chloe Anderson
    Reviewed on Google

    Staff are very friendly and helpful

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  • Lynley Arthur
    Reviewed on Google

    My mothers dog hates baths but he loved this one the water was warm plenty of room and he just loved it well worth the $10

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    • Better Pets and Gardens Kelmscott

      Thank you so much Lynley! They are great dog washes. Actually my own pooch in for a bath yesterday after a river swim and the warm water was appreciated. Thank you for taking the time to leave us a review.

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  • Karen Worthington
    Reviewed on Google

    Better Pets and gardens have a fantastic range of supplies for pets and gardens. My feline family are extremely pleased with their gymnasium.
    Many thanks to the girls who delivered and set this up for them.

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  • Matt Conder
    Reviewed on Google

    great DIY dog wash area

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    • Better Pets and Gardens Kelmscott

      Thanks heaps Matt. Really appreciate you taking the time to leave us a review and thank you for visiting us!

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  • Heather Temple
    Reviewed on Google

    Love it. Love taking my dogs there for a wash and a free range pick of some goodies. The staff are so friendly and amazing..

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    • Better Pets and Gardens Kelmscott

      Thank you so much Heather! Your compliments really mean heaps to us and the team will be rapt. We love having all the animals visit us too!

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  • Kylie Reinke
    Reviewed on Google

    Fantastic customer services
    Thanks all of you

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    • Better Pets and Gardens Kelmscott

      Thank you so much Kylie! Your words are a joy to us and very much appreciated. Our customers make it easy to have the best days at work!

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  • Raymond Taylor
    Reviewed on Google

    A large selection of items for dogs and cats, small animal cages and accessories and many other items you may need. Worth a visit to see what they have. Generally friendly and helpful service.

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  • Scarry550
    Reviewed on Google

    Great shop with lots of products but not mobility scooter friendly at all..

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  • Edward Mole
    Reviewed on Google

    Pet food is ok

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    • Better Pets and Gardens Kelmscott

      Thank you Edward. Really appreciate you doing a review and visiting us.

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  • Michael Gardiner
    Reviewed on Google

    Great service, clean shop

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    • Better Pets and Gardens Kelmscott

      Thank you Michael. We really appreciate you taking the time to leave us a comment and review. The team will be chuffed!

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  • Sherry Carlson
    Reviewed on Google

    Great staff, very helpful and a fabulous range of stock

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  • Mel Wagner
    Reviewed on Google

    Great customer service and friendly staff

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    • Better Pets and Gardens Kelmscott

      Thank you so much Mel! Your compliment makes us smile even more. Having so many incredibly supportive customers to our family owned business honestly, makes us love our jobs!

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  • Ben
    Reviewed on Google

    I really love going to this place. Friendly and knowledgeable staff and a great range of products.

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  • Aaron Cornes
    Reviewed on Google

    Always a positive experience

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  • Kate M
    Reviewed on Google

    Always great service, young man was very helpful.

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    • Better Pets and Gardens Kelmscott

      Thank you Kate. Drew will be thrilled to read your comment too. Really appreciate you taking the time to leave us a review. Ta heaps.

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  • Jewel Rose
    Reviewed on Google

    Helpful staff, love the engraving they can do in store for the dog tags! Great selection of stuff for all animals

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  • Saffy Sue
    Reviewed on Google

    Most helpful store. Staff go above and beyond to get what you need

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    • Better Pets and Gardens Kelmscott

      Thank you so much Sue! What lovely words and our team will be so chuffed when they read this. It means so much to us and we also really appreciate your support to our store. Ta heaps.

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  • Jill McIver
    Reviewed on Google

    Great service and staff

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  • Michele Larsen
    Reviewed on Google

    Fantastic range of pets stuff.
    Excellent dog wash facility and very friendly service.
    Thanks

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    • Better Pets and Gardens Kelmscott

      Thank you Michele. We really appreciate you leaving us a rating and comment so much. As a small family owned business, we get really chuffed by it. Value your support too.

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  • Faye Iannello
    Reviewed on Google

    Always a friendly place to shop at and my dog is always given a treat. Happy workers that always offer to help. Reasonable prices on everything

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  • Heath SSWillett
    Reviewed on Google

    The staff are very welcoming and friendly, and provide fantastic service 👍

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    • Better Pets and Gardens Kelmscott

      Thanks so much Heath! Love the pic you posted too. Really appreciate your visit and taking the time to leave us a review. Means a lot to us!

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  • Cory Jones
    Reviewed on Google

    The self dogwash was so handy. No mess to clean after

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    • Better Pets and Gardens Kelmscott

      Thanks for visiting us Cory and for taking the time to leave is a comment & review. Really appreciate both so much and glad you found the dog wash good. We love having the dogs visit us!

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  • janelle holden
    Reviewed on Google

    Go once a month to wash my girl and buy her biscuits and treats. Very friendly staff.

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    • Better Pets and Gardens Kelmscott

      Thank you so much Janelle. We really appreciate your support and especially taking the time to send a message. We do love our doggy visitors too. A perk of the job?

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  • Felix Mathieu
    Reviewed on Google

    Got what we needed, good secelection.

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    • Better Pets and Gardens Kelmscott

      Thank you for sending a rating and comment Felix. Very much appreciated! Thanks also for your support to our family owned business. Matters so much to us.

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  • tamaragaudez
    Reviewed on Google

    Such a pleasure to shop at Better Pets and Gardens in Kelmscott. Not only did Emily and Jess provide A1 customer service, they also went above and beyond to help me and answer all my questions. Thank you so much… will def be recommending your store.

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    • Better Pets and Gardens Kelmscott

      Thank you so so much for the amazing words about our team members and store Tamara! Jess & Emily will see this and I can promise, their smiles will be huge. We are so very grateful for having the best team members and as a family owned business, it means more than most. We really appreciate your support too. Thank you!

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  • John Brittain
    Reviewed on Google

    Everything for pets with a huge range of healthy food

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    • Better Pets and Gardens Kelmscott

      Thank you for taking the time to leave us a review John. It is so much appreciated! As a small family owned business, we are very lucky to have such good support from our suppliers too which is what helps us offer this sort of variety. Thanks again for your support.

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  • Kymbalee Johnsen
    Reviewed on Google

    Very helpful knowledgeable staff. Great range of dog food

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    • Better Pets and Gardens Kelmscott

      Thanks so much Kymbalee! Really appreciate you taking the time to leave us a message and rating and the team will be chuffed to read your compliment. Very grateful for the support we have as a small family owned business.

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  • Anonymous
    Reviewed on Google

    Drew was wonderful today.very helpful and super friendly guy and eager to help.we had a great experience in store today!! thanks to drew. Highly recommend

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  • Rob Leming
    Reviewed on Google

    Stocks some of the harder to find items for pets (dogs). Very friendly staff.

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  • Ben Duross
    Reviewed on Google

    Great range and helpful friendly staff

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  • Rebecca Graham
    Reviewed on Google

    What amazing service I always get from Sonya, Drew & Emily at Kelmscott.
    They go over & above, offering help & advice…always researching things & following up next time I pop in.
    Drew & Sonya were extremely helpful when I had a sick chook recently.
    Thanks to them, my girl is on the mend.
    I really appreciate it.
    🐔

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  • D P
    Reviewed on Google

    Use the dog wash regularly which works well and is clean.
    Staff are friendly and helpful

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    • Better Pets and Gardens Kelmscott

      Really appreciate your kind words so much. Thank you for visiting us and for taking the time to leave a review for us DP.

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  • Michele Larsen-rogers
    Reviewed on Google

    Great place for pet supplies.Our pup harley loves the toys and treats,Friendly staff too

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  • Christopher Chalkley
    Reviewed on Google

    Exceptional customer service, knowledge and salesmanship by all the team at Kelmscott. Very positive, jovial and lovely people given the current lockdown pandemic climate. First time customer and now a life long customer. Keep up the great work!

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  • Hypa Form
    Reviewed on Google

    Good friendly service

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    • Better Pets and Gardens Kelmscott

      Thank you so much for taking the time to leave us a rating and comment! It means heaps to us to have this support as a small family business and gives us a real buzz. We appreciate the support so much too.

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  • Bec Shepherd
    Reviewed on Google

    Always such a pleasure coming here! The staff are always so friendly. The dog baths have a great little set up too.

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  • Maitreya Speering
    Reviewed on Google

    Helpful, knowledgeable staff and great range of products for new puppies!

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  • Edward Mole
    Reviewed on Google

    Very good service

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    • Better Pets and Gardens Kelmscott

      Thank you so much for the lovely compliment Edward! This means heaps to us because customer service is so critical to us. We value your support hugely.

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  • Maureen ONeill
    Reviewed on Google

    Great choice.. great value .. friendly helpful staff .. no1 for pet supplies

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  • Rob
    Reviewed on Google

    Great customer service

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    • Better Pets and Gardens Kelmscott

      Thanks so much Rob! The guys will be so happy to see your comment. It means a lot to us to get these ratings and comments and we do appreciate it very much.

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  • Jayde Johnson
    Reviewed on Google

    Very helpful staff. They had what I needed good variety

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  • Stephen Treanor
    Reviewed on Google

    So many products and great service.

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    • Better Pets and Gardens Kelmscott

      Thanks Stephen. We value the time you took to leave a review so much.

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  • Anna Gulland
    Reviewed on Google

    Every thing you can ask for.
    At better pets than yours🤭🤭🤭

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  • isabelle huber
    Reviewed on Google

    When there to wash my dog, friendly staff really helpful

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    • Better Pets and Gardens Kelmscott

      Thanks for such a great compliment Isabelle! We get so excited when customers give us feedback and the team really appreciates it. Thank you for visiting us!

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  • Jolene Barton
    Reviewed on Google

    Great place for pet supplies. Loads of dog toys to pick from.

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    • Better Pets and Gardens Kelmscott

      Thank you Jolene! As a small family owned business, seeing your feedback and review gives us a real grin. We are all hands on at BPAG so great to hear that the ranging suits as well. Super appreciate your visit.

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  • colin Stagoll
    Reviewed on Google

    Nice range and friendly staff

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  • Hayley Cooper
    Reviewed on Google

    Amazing staff everything I needed to set up my mouse cage

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  • Heather Rowatt
    Reviewed on Google

    Very friendly and helpful staff, if you can not find something they will help you out.

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    • Better Pets and Gardens Kelmscott

      Thanks so much for your lovely words Heather! We are a small family owned business and it actually gives us a real buzz to read something like this. Really appreciate your support too, especially in these tough times.

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  • jb trindall
    Reviewed on Google

    Just went to better pets and gardens to look for dog food and some toys for my dog asked a gentleman called ben about a product he had great knowledge and he went above and beyond my expectations THE best customer service i have recieved in ages made it a great experience and very friendly staff well done again to ben thanks mate

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  • Chad Gentile
    Reviewed on Google

    GOOD FRESH COLD WATER ALGAE EATERS FOR CLEAR POND & TANK CLEANERS .NATURAL CLEANERS🐟🐡🐡🐡🐡

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    • Better Pets and Gardens Kelmscott

      Hi Chad. Thanks for your time to give us the rating and comment. We appreciate both very much!

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  • Pearl Locke
    Reviewed on Google

    Super friendly and helpful here, good for all of your pet needs

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  • Van Karguis
    Reviewed on Google

    I am a daily customer today I was 15 cents short I offered to pay it the next day but the bloke said no sorry that is an exceptionally bad business over $0.15 disgusting

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  • Steve Hardy
    Reviewed on Google

    Great customer service and experience

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  • Daleo Daleo
    Reviewed on Google

    Very friendly and informative staff.

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  • Lloyd Venus
    Reviewed on Google

    Great pet and garden supply store very understanding

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  • Drew Ashby
    Reviewed on Google

    Good service

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    • Better Pets and Gardens Kelmscott

      Really appreciate your comment and rating Drew. It actually gives us a real thrill when we see these and makes us smile! Thank you for supporting us. As a small WA only business, it matters heaps to us.

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  • Soykirim
    Reviewed on Google

    The people here are absolutely amazing, super friendly and full of the right advice. They aided me in finding the right harness for my Pup who loves to pull on walks. Bear is so strong he can easily pull 150kgs when he wants so walking him was a nightmare, now, thanks to the harness they suggested, walking him is super easy and a lot more fun. And that’s just one item, now anytime I need something for my pets these people are the first people I go to.

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    • Better Pets and Gardens Kelmscott

      Gosh, what an awesome compliment to read Soykirim! Today is turning into a wonderful day because of our lovely customers. Thank you for your comments and rating. As a small WA business, it means heaps to us and we value it so much. Good luck with the new walking!

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  • Justina Pitt-Lancaster
    Reviewed on Google

    Amazing. Best pet store in town. Our furry friends have never been so happy. It is so nice to feel so welcomed and they know everything, there is always expert advice.

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  • Malcolm pallot
    Reviewed on Google

    Price match allgood

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    • Better Pets and Gardens Kelmscott

      Thanks for visiting us and giving us a rating and feedback Malcolm. We really appreciate it so much. Hope we see you again soon?

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  • Abbey Lee
    Reviewed on Google

    So beautiful to see them all fuss over this baby and fall over trying to help us. The white fluff bucket in the photos.

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    • Better Pets and Gardens Kelmscott

      Oh Di. Thank you for the visit and cuddles! It is secretly the best part of our job….or maybe not so secretly?? Really appreciate the visit and rating too. Means heaps to us as a small family business. Thank you!

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  • Sandra Ewbank
    Reviewed on Google

    Brilliant service.Very friendly and helpful.Great people to deal with.Thank you.

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    • Better Pets and Gardens Kelmscott

      Hi Sandra. Thank you for leaving us this wonderful feedback and terrific rating. Probably more than ever, as a small family owned business in these times, we appreciate the support of our customers and the work of our team members. Thank you!

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  • Sofi Alford
    Reviewed on Google

    Every time I go in there I am happy. 5his is my malinois.

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    • Better Pets and Gardens Kelmscott

      Thank you so much for your great feedback Sofi! What a terrific compliment you have given us. We appreciate your visit heaps too and hope to see you again soon.

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  • Barbara Roberts
    Reviewed on Google

    Never out of stock, very pleasant staff, check-out to car service.

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    • Better Pets and Gardens Kelmscott

      You just made our day Barbara! Thank you for the lovely words and especially for the customer service comments. As a small WA family business, customer service is critical for us so to have it noticed is awesome. Thank you!

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  • Robyn Linton
    Reviewed on Google

    Always a pleasure to shop here.

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    • Better Pets and Gardens Kelmscott

      Thanks so much for your lovely comment Robyn! We appreciate that hugely. Hope you pop back soon?

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  • L. Nicholas
    Reviewed on Google

    Staff knowledgeable, gave me free sample for my pets.

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    • Better Pets and Gardens Kelmscott

      Thank you for visiting and especially for taking the time to leave feedback for us. We value both so much and look forward to seeing you again soon?

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  • MARION GANDY
    Reviewed on Google

    Best for pets & your garden.

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    • Better Pets and Gardens Kelmscott

      Thank you Marion! We really value the rating and comment. Hope you will visit us again soon?

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  • Stacey “Stackadacka” Taylor
    Reviewed on Google

    Our millie loves her washes here

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  • Gary
    Reviewed on Google

    Great service

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    • Better Pets and Gardens Kelmscott

      Thanks heaps for leaving a rating & comment Gary. It is so much appreciated and the team will be chuffed by your compliment. Means a lot.

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  • Dave D
    Reviewed on Google

    A shout out to the team here for helping me out late on a Sunday with a request.
    Great service and advice was very much appreciated.

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    • Better Pets and Gardens Kelmscott

      Thanks so much for taking the time to leave a rating and share this lovely compliment. The guys will be so happy to read this and we really appreciate you sending the shout out! Thank you!

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  • Hayden Ridley
    Reviewed on Google

    Always helpful. Good selections

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    • Better Pets and Gardens Kelmscott

      Really appreciate your rating and comment Hayden. As a small WA business, these thing matter heaps. Thank you and hope we see you again soon?

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  • Nathan Gregory
    Reviewed on Google

    Great pet shop and friendly staff

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  • Anna Thrush
    Reviewed on Google

    Very helpful friendly staff with a large variety of products available for all pets

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    • Better Pets and Gardens Kelmscott

      Thank you for your visit and rating Anna. We really appreciate it so much and the team will be thrilled to read your compliment.

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  • Dad Barnes
    Reviewed on Google

    Great staff good service and have a good range of of all pet needs

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    • Better Pets and Gardens Kelmscott

      Thank you so much for taking the time to leave a review! We value all feedback so much! Hope we see you soon?

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  • Jerome Whyte
    Reviewed on Google

    Friendly staff, huge range of products and reasonably priced

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    • Better Pets and Gardens Kelmscott

      Thank you for the lovely comment and rating Jerome. We really value your visit and feedback so much and hope we see you again soon?

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  • cathrine clayforth
    Reviewed on Google

    Staff friendly. Love the dog bath

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    • Better Pets and Gardens Kelmscott

      Thank you so much Cathrine. We really appreciate your visit and comments so much.

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  • Fiona Evans
    Reviewed on Google

    We love this store. Everyone is very helpful. Christy always tells you the specials and helps find the right product. Much appreciated. My dogs love the wash and of course the treat afterwards. So local on the highway, easy to park and has great opening hours. Well done everyone. Love the new store look 🐕🐶😃

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    • Better Pets and Gardens Kelmscott

      What a fantastic compliment you have given us and Christy Fiona! Thank you so much. We are so blessed to have the crew we do, at Kelmscott and all our stores, and the people really are the business. Thank you for supporting BPAG too. As a small WA family business, it is so valued.

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  • Shane Telford
    Reviewed on Google

    Been going to better pets and gardens for years, great staff and dog wash machines are excellent. New manager is great, even gave me some old stock and dog treats for the pups.

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    • Better Pets and Gardens Kelmscott

      Thank you so much for your support Shane and what a lovely thing for you to say. Our new manager is new to the industry but we are very lucky to have her. Really appreciate your words and the rating. Thank you!

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  • Madds Rose
    Reviewed on Google

    Staff are lovely

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    • Better Pets and Gardens Kelmscott

      Thank you for such a lovely comment Madds! We think they are too 🙂 Very lucky to have so many good people in our little WA group of stores. Really appreciate you taking the time to comment. Thank you!

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  • harry newell
    Reviewed on Google

    So much stock Such great service Leave here happy everytime Thanks

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    • Better Pets and Gardens Kelmscott

      Hi Harry. Thank you for the great compliment & rating. We really appreciate both so much. Our customers make our business!

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  • Brett Jason Rees
    Reviewed on Google

    Loving the atmosphere

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    • Better Pets and Gardens Kelmscott

      Hi Brett. Thank you so much for visiting and taking the time to give us a comment & rating. Such a great compliment too and will make our team so chuffed. Look forward to welcoming you back soon.

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  • Robert Thompson
    Reviewed on Google

    Helpful staff

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  • Annabelle Louise
    Reviewed on Google

    Great prices on dog food (supercoat,) friendly staff

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    • Better Pets and Gardens Kelmscott

      Thank you for taking the time to leave a comment & rating Annabelle. We really appreciate it so much. As a small, WA family group it matters heaps to us to get it right for our customers. Thank you for your support.

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  • Jeremy Lawrence
    Reviewed on Google

    Good staff but high prices for items i saw

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  • Helen Murrison
    Reviewed on Google

    Very limited range, especially for smaller animals

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    • Better Pets and Gardens Kelmscott

      Hi Helen. Thank you for your feedback and we are sorry that we have disappointed you. We are looking at ranges across the store at present, especially where there are gaps and discussing those with the manufacturers.

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  • Liz Maclean
    Reviewed on Google

    Nice shop friendly staff and lovely selection of products.

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    • Better Pets and Gardens Kelmscott

      Thank you for taking the time to leave us a review Liz. We really appreciate it so much and the team will be thrilled to see your compliment. Hope you visit again soon.

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  • Kirstie H
    Reviewed on Google

    Great service

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    • Better Pets and Gardens Kelmscott

      Thank you for visiting and taking the time to send a review and the lovely compliment Kirstie. It gives us a real thrill.

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  • Nicole Armstrong
    Reviewed on Google

    Always friendly helpful staff and great products

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    • Better Pets and Gardens Kelmscott

      Hi Nicole. Thank you for the lovely comment and rating Nicole. It means a lot to us that people support us as a small WA business.

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  • Jenna Anderson
    Reviewed on Google

    Derek is Awsome to chat to about anything fish related so much knowledge on the subject and honest as about things

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    • Better Pets and Gardens Kelmscott

      Thank you so much for your lovely compliment to Deryck Jenna. He will be so chuffed to read this! We really appreciate that you took the time to share your feedback.

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  • Tony Stirling
    Reviewed on Google

    Dog wash

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    • Better Pets and Gardens Kelmscott

      Thanks for the great rating Tony. Those dog washes get heaps of use. Really appreciate your feedback.

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  • Chris Leadhead
    Reviewed on Google

    Great store very helpful

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    • Better Pets and Gardens Kelmscott

      Hi Chris. Thank you so much for your lovely comment and rating. We are very proud of our teams across the stores and appreciate it so much when customers let us know the same.

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  • Anthony Challen (Tony)
    Reviewed on Google

    Staff r very helpful nothing is to much trouble.

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Rating

Business ID: 7786

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