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RSPCA WA Contact Information and Customer Reviews
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Reviews (90)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
RSPCA WA receives a mix of feedback from visitors and adopters, showcasing the highs and lows of animal adoption and care. Some individuals have shared heartwarming stories of adoption, like the tale of Abbie, a once-shy cat that became a cherished family member over two years, highlighting the joy and satisfaction of adopting older pets. The facility is praised for being well-maintained, with friendly, helpful staff and a range of animals, including dogs, cats, and guinea pigs, all looked after in good facilities. Generous donations from the public, including pet-related items and essentials like blankets and towels, are welcomed, showing community support for the organisation’s mission. However, not all experiences have been positive, with some visitors finding the staff unhelpful or facing communication issues, particularly concerning the adoption process. One instance involved confusion and disappointment over the adoption status of a kitten, leading to a missed adoption opportunity. Another visitor felt discouraged by a staff member's approach during an adoption inquiry. Despite these challenges, many acknowledge the valuable work RSPCA WA does for animal welfare, even suggesting areas for improvement, like offering advanced training classes for pets. While the adoption process can be emotional and complex, the stories of successful adoptions and the high level of care provided to the animals underline the impactful work of RSPCA WA in the community.
Last Updated: 01/08/2024
Tania Williams
First Review
Update : We adopted Abbie (Faline ) 4 yrs from RSPCA Malga
Nov 22 and it nearly has taken 2 years to become one of the family, lots of love & patience has finally paid off .After bringing her home we couldn’t go near her but now never leaves our side & sleeps on our bed.We have never adopted an older cat before and we are so glad we did !
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MEGAN Williams
Dog shelter in malga
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Megan Williams
Nice dogs and cats and ginpigs
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Paul Neal
Friendly staff. Very good facilities for our furry friends.
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KB
I just dropped off a few pet related items but the site looks very well run
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Doris Rigby
I found them not very interested in what I was about
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Beth Guess
I am absolutley gutted by RSPCA, my fault we went yesterday but it was closed. We had seen a kitten we very much liked on the website we were told to come back first thing in the morning. We arrived 20 mins before opening, I was talking to a lady & her son waiting for it to open, they had put a hold on the kitten we were interested in. So we had missed out on this baby. We went into the cattery where his brother was but not yet available. I enquired with two staff members about his availability. He was not available until he got the clearance from the vets. One of the staff members told me he needed his clearance I asked if this would happen today as I was willing to wait for him to be cleared, she said to me that vets were on site but they were not coming to the cattery & they would be back on the Tuesday after Easter so keep a look out on your site. Well I left upset to find out online a few hours later he had been given clearance & was now available!! I could not get back so I have probably missed out again. 🙁
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XIAOYUAN HE
Backed by RSPCA brand name, perth site has Well maintened facility, even vehicles are well looked after, staff are friendly n instructive
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RSPCA WA
Thanks for your rating!
Helpful ReviewMaureen K
Plenty of parking has separe area set aside for donating clean no holes blankets and towels. Friendly helpful staff .
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Jacqueline Elliott
Amazing organisation 💞
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420 Dard
This is a horrible service I called 10 times !!!!! Only one lady seemed to care about what I was talking about it was a horrible situation for these dogs but no one even came to check I called 2 times a week until I found out the mum had died and idk what happened to the puppy’s the last time I called the man said there always check on a complaint but not a single person went this is absolutely disgusting and disappointing
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Farah Burah
Great property and beautiful animals, however the staff member whom we talked to upon our arrival seemed very reluctant in helping us after we enquired about an adoption by saying, “Meet and greets are only for people who are actually keen to adopt” despite the fact that we called ahead with the request and drove for almost an hour.
As a soon-to-be animal health and science graduate amd trainee vet nurse, I understand they’re worried about the welfare of the animals and take precaution with adoptions, but she spoke to us in a certain manner that made us seem like we weren’t fit pet parents at all without properly getting to know anything about us and was somewhat discouraging us from adopting.
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Laura Soh
Enrolled in puppy kindy, level 1, level 2 and it has been so great for our pup! Our trainer Shana was amazing – Taro loves her so we’re been with her throughout all levels and made such a difference! So glad we enrolled, the downside is he’s graduated today and done all classes. Would love to have a level 3 if they had one. Thanks again!
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David Corner
Very valuable work being carried out by the guys at the RSPCA, however, I’d think twice before I got a rescue dog from this organisation again.
Unlike other rescue organisations you pay in-full, up front. Unfortunately the dog we adopted had severe behavioural issues, it didn’t work out so it was best to surrender back to the RSPCA; unfortunately the policy at the RSPCA is NO refund on return. Whilst I appreciate the organisation relies on donations, $600.00 turned out to be a large donation from us as a family.
In an ideal world I’d have loved to have had the time socialising, toilet training etc. if I’d had it. It got to the point where the family didn’t feel safe in our own house.
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RSPCA WA
Hi David,
Thank you for your comment – we’re sorry that you didn’t have a successful adoption story. At the time of adoption you did sign an agreement which states that no refunds are given. You also signed a disclaimer for separation anxiety. The dog was also described as sensitive and shy at first, and it can take several months for dogs like her to settle into the home. We do understand that this doesn’t always work out, but we haven’t seen the serious behaviour you were concerned about (i.e. resource guarding toys or barking/growling) in the shelter.
We are happy to offer a credit for you and will place this note on your file should you wish to contact the shelter. We are also always happy to assist with the transition of a new pet into a home, and you are welcome to call the shelter to discuss any issues with our Behaviour team.
Helpful ReviewShay Cabales
Staff was amazing can not thank them enough for all the information they gave and the goodies that came with our beautiful bonnie
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Liz Burn
Wonderful organisation, rescue animals have the best of care. I adopted rescue dog Graham here, the medical care and love he received while in RSPCA care was exceptional. I now am the proud owner of an adorable dog, thank you.
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Brendon Ardley
Great team
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Daniel Lewis
Very helpful staff who were able to assess suitability of desired pet to new home e.g other cat interactions.
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RSPCA WA
Hi Daniel, Thanks for your review. Glad we could help you out.
Helpful ReviewJanet Gordon
Very helpful and caring
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RSPCA WA
Thanks so much for your review and rating, Janet.
Helpful ReviewKing Hamid
Not helpful at all
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Oscar Augusto Moreno Malaver
The installation looks very good, the client service is very good too.
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RSPCA WA
Thanks Oscar
Helpful ReviewBryan
Very friendly staff and very low cat and dogs on site which was good
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RSPCA WA
Thanks for your rating and review, Bryan.
Helpful ReviewStephen Taylor
Great knowledge and skills aquired
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RSPCA WA
Thanks for your rating and review, Stephen!
Helpful ReviewR
Adopted a pair of kittens. Unlike pet store adoption events which can be a disorganised free-for-all, the RSPCA have a great environment where adopters can spend a relaxing time getting to know their potential pets. The staff are friendly and helpful too.
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RSPCA WA
Thanks for your great review! Hope your new little kittens are settling in well!
Helpful ReviewLina Valencia
I loved the facility and how loving the staff members are with all the animals. They take great care of the animals that are there waiting for a loving home.
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RSPCA WA
Thanks so much for your 5-star review and kind comments, Lina!
Helpful ReviewJosine Griffiths
BEST PLACE ever. Love animals. Love the staff and volunteers. Please please donate as they are not government funded 100%
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RSPCA WA
Thanks Josine!
Helpful ReviewCheryl Harris
Picked up a prize for Tinsle who won a Kong gift set. Went in to see the dogs and cats up for adoption and the memorial brick I donated in memory of my two cats Zac and Tisha in front of the new cattery. Love their work.
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RSPCA WA
Thanks for the review, Cheryl! We hope Tinsle is enjoying the Kong gifts!
Helpful ReviewEmelda D
Polite and gave me thw right information
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RSPCA WA
Hi Emelda, thanks so much for your review!
Helpful Reviewrobert simpson
Easy parking friendly staff
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Peter McKenzie
Enjoyed volunteering at Town of Vic Park Doggie Breakfast event for RSPCA seeing so many interesting breeds of dogs and happy people on Mothers Day.
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RSPCA WA
Hi Peter, Thanks for your review!
Helpful ReviewPeter Renton
They are Great at what they do,, very loving towards animals.
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Emma Basevi
Not sure if we went at the wrong time? Confusing signage. No staff. Only saw one dog and no cats.
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Paul Lopez
Friendly knowledgeable trainers that have helped us with our puppy!
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색시낭군
(Translated by Google) I visited the abandoned dog center with my family.
I saw a cat, but the facilities are clean
Surprisingly, the staff can check the status of each
I know too much and the explanation was serious.
Visit the website in advance to see in detail
Kindly explain that a visit is helpful for adoption.
He did it. It is a very kind and grateful place.
Unfortunately, I could only see one dog.
I will visit again soon to meet a new family.
(Original)
Helpful Review가족들과 유기견 쎈터를 방문했다.
고양이를 봤는데 시설관리도 청결하고
놀라운건 직원들이 한마리 한마리의 상태를
너무 자세히 알고 있고 설명 또한 진지했다.
미리 홈페이지에 방문해서 자세히 보고
방문하면 입양에 도움이 된다는 설명도 친절히
해주셨다. 너무 친절하고 고마운 곳이다.
강아지는 유감스럽게 한마리만 볼수 있었다.
새로운 가족을 만나기위해 곧 다시 방문할것이다.
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RSPCA WA
Thanks for your review! We hope to see you soon
Helpful ReviewGoogle User
Not recommended. I saw on the news RSPCA of WA surgically removed the eyes of a kitten called Susie. Her eyes should have been given a chance to recover and heal. She was NOT blind to begin with!
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Jack Ion
Currently doing the puppy school there. Everything is clean and the instructor is amazing.
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RSPCA WA
Thanks for your rating and review, Jack. Much appreciated!
Helpful ReviewDale Cross
We got a rescue cat from here. The staff are excellent and very knowledgeable. We got our cat home with everything we needed to take very good care of her. Thanks.
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RSPCA WA
Hi Dale, thanks for your rating and review – hope everything is going well with your new furbaby!
Helpful ReviewDanielle Kularatne
Very helpful and friendly staff, assisted us in adopting our fur baby
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RSPCA WA
Hi Danielle, Thanks for the rating and review!
Helpful ReviewCarmel Kendall
I was disappointed with the training I received not worth $100 I even got called too boring and not exciting enough to recall my dog. Dogs are pack animals they will only respond to the alpha didnt get much out of the training now resulting to reading books about training dogs as they are pack animals
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RSPCA WA
Hi Carmel,
Thank you for your feedback regarding our classes and we are sorry they were not what you had expected. When signing up for a class with us, we clearly state our training is reward-based positive reinforcement training. Reward-based training is the most humane and effective way of training dogs and addressing any unwanted behaviours. Reward-based training does not involve aversive techniques, physical punishment or the assertion of dominance over your dog.
Within our classes, we strive to create an environment that welcomes healthy discussion, and had you raised your issues with our training methods during class, our trainer would have been happy to discuss further the reasons underpinning them. You are welcome to read more about our training stance at the RSPCA Knowledgebase website: https://kb.rspca.org.au/knowledge-base/what-is-the-rspcas-view-on-dominance-dog-training/
Helpful Reviewmilly turner
Great service😃
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RSPCA WA
Hi Milly, Thanks for your kind words!
Helpful ReviewPauline Pearce
Absolutely wonderful staff and volunteers.
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RSPCA WA
Hi Pauline, Thanks for your review!
Helpful ReviewJoshua Taylor
Friendly service
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RSPCA WA
Hi Joshua, Thanks for your review, we love the positive and kind words!
Helpful ReviewPauline Hunt
Waste of time if you want a.pet none to view
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RSPCA WA
Hi Pauline, We are sorry that your visit did not meet your expectations. Your feedback has been shared with the team. We do ask that people book an appointment to meet the pet they are interested in and we put every animals that is up for adoption here: https://www.adoptapet.com.au/search
Helpful ReviewHee Susie Seo
Such a beautiful place with friendly staff and volunteers 🙂
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RSPCA WA
Hi Hee Susie, Thank you for your kind words, we love hearing good experiences like yours!
Helpful ReviewWarren Wheatley
Rang up about a cat in the street being neglected and looked very sick. Operator told me to take it to a vet?
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RSPCA WA
Hi Warren, We are sorry that your call did not meet your expectations. Your feedback has been shared with the team. To report an issue please call 1300 278 3589 or report it online here https://www.rspcawa.asn.au/animal-information/cruelty.php
Helpful ReviewLinda Campbell
Thank you for all your hard work for the animals. If people even knew how many call outs you get and some of the sad cases of animal abuse that you have to deal with ………. and then you manage to come to work the next day and face it all again. I think you people are amazing.
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Pilong
Dog training classes are very well organised and useful
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Pilong Zhu
Dog training classes are very well organised and useful
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RSPCA WA
Hi Pilong, Thanks for your review!
Helpful ReviewLynne Porter
Very caring and compassionate staff.
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RSPCA WA
Hi Lynne, Thanks for your review, we love the positive and kind words!
Helpful ReviewMomo Tsukino
We went to checkout a cat we saw on website but we had no intentions of adopting. The staff was very helpful, clean facility and we decided to adopt River. Adoption process was so smooth, we were very happy with our decision. (River is the black cat, he goes with a different name now too)
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RSPCA WA
Hello Peachy, we love to hear that you had a good help! We hope that you found a furry new friend! We hope River is doing well!
Helpful ReviewMatt Deziani
Friendly staff
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RSPCA WA
Hi Matt, Thanks for your review!
Helpful ReviewNola Haddrill
RSPCA do a fantastic work, looking after so many animals. Making sure they get the best care possible.
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RSPCA WA
Hi Nola, Thanks for your review, we love the positive and kind words!
Helpful ReviewAllen Simpson
Had one dog and 6 cats. Thought they had hundreds and they all needed homes. Must have gotten adopted real quick!!!!
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Scarlett Invest
Very nice people
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RSPCA WA
Hello Scarlett, Thank you for taking the time to review us!
Helpful ReviewGreg Norrish
We attended puppy training here and highly rate this service
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RSPCA WA
Hello Greg, Thank you for the 5-star rating! We greatly appreciate it.
Helpful ReviewGraham Christey
What dedication
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RSPCA WA
Hi Graham, Thank you for your review. We greatly appreciate it.
Helpful ReviewAlexander Polglaze
Trying to rehome abandoned animals and doing a good job.
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RSPCA WA
Hi Alexander, We love finding the perfect home for the animals that come to us! We love getting reviews like yours!
Helpful ReviewJassymae Mack
Discriminate feeling answer was straight up no for all enquiries
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Barry Moore
Great place the beautiful young lady was very helpful with the rabbits!
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RSPCA WA
Hello Barry, we love to hear that you had a good help! We hope that you found a furry new friend!
Helpful ReviewRob Dallie
A selection of 5 dogs, very poor
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Shaun Turner
Awesome service
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RSPCA WA
Hi Shaun, we love hearing you had great service. Thank you for leaving a review!
Helpful ReviewSam- antha
Great place
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RSPCA WA
Thank you Sam! Thanks for the review!
Helpful ReviewMike B
Puppy training was very well done and quite effective worth every cent.
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RSPCA WA
Hi Michael, we are thrilled that you enjoyed our Puppy Training! Thank you for the review!
Helpful ReviewNola Fitzgerald
Our much loved rescue dog came from here. They are saviours for animals in need.
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RSPCA WA
Hi Nola, Thanks so much for the great review! Happy New Year!
Helpful ReviewRick Brook
Do a great job!
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RSPCA WA
Hi Rick, Thanks for the great feedback!
Helpful ReviewRescue WA
Very good customer service on the phone.
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RSPCA WA
Thanks so much for the feedback!
Helpful ReviewDavid Shaw
Good organization.
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RSPCA WA
Thanks David!
Helpful ReviewCecilia Nicefoeo
Great people doing a great job
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RSPCA WA
Thanks Cecilia! We really appreciate the feedback.
Helpful ReviewTony Beckwith
The RSPCA do a fantastic service in the prevention to cruelty to animals, rehousing animals that are put up for adoption. The care they give to sick & injured & animals is second to none. The complex is clean, the staff are helpful & friendly. Volunteers do a fantastic job, nit enougj credit is given. Donations of bedding, blankets, towels, etc. Are welcome which prevents those items going to landfill. The animals get the benefit from these items.
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RSPCA WA
Thanks so much for your support, Tony. We really appreciate it.
Helpful ReviewKim Treloar
The quality customer service
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RSPCA WA
Thanks Kim!
Helpful ReviewJeremy Walker
What RSPCA do for animals is incredible
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RSPCA WA
Hi Jeremy,
Helpful ReviewThanks for your rating and comment! We really appreciate it. And thank you for your support.
Cassandra Collier
Angels
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RSPCA WA
Hi Cassandra,
Helpful ReviewThanks so much for your rating and comment. We really appreciate it.
Lynda W
They are a wonderful rescue organisation with caring staff.
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RSPCA WA
Hi Lynda, Thanks so much for your kind review!
Helpful ReviewRick Adams
Wicked!!! love working with RSPCA they are the best😊
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RSPCA WA
Thanks Rick!
Helpful ReviewBoyboy Friendly
Thanks for reading this review.
Helpful ReviewI was arrested and put in prison for having 3 marijuana plants in my house.
I called these people, because I was denied access to my phone to call my mother to rescue my pets.
I was released from prison to find my dead starved to death pet cat, his name was Boyboy and I loved him like you would not believe.
When a body decomposes on a cement floor, The fluids that leak from the body are absorbed by the cement and his image of where he died is displayed… here in my home… and Boyboys safe place
The response from these people was inadequate.
Bottom line, In a emergency, you can not rely on these inspectors.
They attended my property 4 times and said no cats found.
Shaley was hiding under my bed, Boyboy was trapped in a spare unused room with the door closed, where he suffered for 6 weeks before the coma.
To the owner… If you have a problem with this review, you need to contact me and let me know and I will edit this review, I have left you my number tonight for you to do this. I am a reasonable person and encourage you to do this. I need a place for his suffering to be heard. Do not remove. Please
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RSPCA WA
Thanks for your message. We have responded through the proper channels via your case worker.
Helpful ReviewShay Cornell
Very caring staff- the love and care for the animals is apparent. The adoption promotions are great and makes sure every pet gets a home. Also love the newsletters!
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RSPCA WA
Hi Shay, Thanks for your rating and comment
Helpful ReviewSadija Mehmed
I had a heartbreaking incident occur with RSPCA Malaga. I adopted a kitten who hurt her leg jumping off a bed a month or so after adopting her. We took her to multiple vets and concluded the cost for surgery wasn’t affordable to us. I called RSPCA Malaga seeking advice and they said I could “amputate it because it’s cheaper”. I came to the decision that I didn’t want to do that and surrendered her to the RSPCA where I was informed they would “take care of her and that they only put down in extreme circumstances”. I thought I was doing the right thing. They didn’t even allow me to bring her in after work and came to my house to do an “inspection” and collect her. The people inspecting quickly realised she was loved by the family and well cared for. Because 2 Vetenerians informed me that surgery would be the solution, I assumed the RSPCA would do the same. Two days after surrendering her, I visited the RSPCA because I didn’t get to say goodbye and wanted to make a donation since they took her in after I couldn’t afford surgery. It was here that they informed me she was put down and “they weren’t sure if they should have called me or not”. The young lady informing me almost had a half smile on her face. I’m not sure if she just felt awkward but it made the situation worse. People warned me that they would just put her down to not “waste” money but I honestly believed the RSPCA was not capable of this. If only I had known this would be the outcome 😰
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RSPCA WA
Hi Sadija,
Thank you for raising your concerns over your experience with us at RSPCAWA, we hope we are able to provide you with some feedback over this process to help clarify the situation.
As you say, you had taken Mystique to the vet for an injury she sustained jumping off the bed. You had called us and said that she received this when she jumped and someone had attempted to catch her. The clinical notes we received from your vet also states that your children were playing with her when one of her back legs became ‘loose’. When you took her to your own vet, Mystique received a pain relief injection, which lasts for 24-48hrs, and were asked to return Mystique the following day for X-Rays. We were informed by the vet clinic that you did not return with Mystique. X-rays are required so that injuries can be properly diagnosed. By examination alone, the vet you had seen would only have been able to tell you what they thought may have been the issue.
At the time the vet that you had seen thought the injury may have been a femoral head dislocation. However x-rays and further diagnostics done at the RSPCA later on showed that both hind limbs were affected and the injuries were far more extensive than a unilateral (one-sided) femoral head dislocation. When you called us to tell us what your vet had said, we didn’t say that you have amputate because it’s cheaper; just that it is one of the alternatives to more complex surgery if the issue was a unilateral dislocation.
On the Monday, the RSPCA staff member who came to your property didn’t come to do an inspection. We apologise for any confusion. After you had asked to surrender Mystique back into RSPCA care, one of our Inspectors came to collect her. You had said that you were unable to bring her to us until late afternoon, by which time our shelter would have been closed. We were also concerned as we had received the clinical notes from your local vet and the pain relief injection Mystique had 3 days prior would have well and truly worn off by this point. We wanted to get her back to RSPCA earlier in the day so that our vets were able to provide her with appropriate treatment. This wouldn’t have been possible if you waited until later that day.
When Mystique arrived she had a full veterinary examination, including X-rays. By this time Mystique was unable to walk properly on either hind limb. There was marked laxity (looseness) in both hips and both stifles (knees). The patella (knee-caps) were also both luxating out of their normal position- they were able to be pushed back into place but would immediately pop back out. The tibial crests (an area on the lower leg bone in both hind limbs) were avulsed (pulled off the main part of this bone) and were out of the normal position.
It was evident that Mystique had suffered extensive ligament and bone damage to both hind limbs. It certainly was not something that could be easily repaired with surgery, otherwise this is something we definitely would have liked to be able to do for her. Unfortunately, the damage was beyond this and the kindest option for Mystique, to give her a pain free outcome, was for her to be euthanised.
This was hard for the whole team, in particular for the member of staff who you spoke to a few days later, which may explain some of the awkwardness you felt when you came back in – she was trying to be kind and gently let you know what happened. We always try to do our absolute best for all the animals in our care and when we do have to make the difficult decision to euthanize, it weighs heavily on all of us. It is not standard procedure for us to call and update the person surrendering an animal on their outcome. We are very sorry that on this occasion we were not able to repair Mystique’s injuries and we, along with you, wish there had been a better outcome for her.
RSPCA WA
Helpful ReviewEthan David
staff there were lovely
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Graham Pritchard
Anyone that protects and heals and re homes animals is great. This week they were looking for homes for sheep and horses
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Jennifer Elwin
Average
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James Aherne
Great bunch of volunteers caring for unloved animals. Please donate.
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Kylie Mcnamara
Kind staff yiu can tell they love animals
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RSPCA WA
Hi Kylie, Thanks so much for your rating and review! We really do love animals – glad it shows!
Helpful ReviewAbbieTravels
Called about an injured cat we found that had gone into a bush and got told nobody would help unless we could get it into a box for them to take as it would waste their time! So much for them “caring” about animals!!!!
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A H
Well run organisation, true care is given to the animals
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RSPCA WA
Thanks for your review, Andrew. We really appreciate your support.
Helpful ReviewMichael Jecks
Yes we pick up new pup
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RSPCA WA
Thanks for your 5-star rating! And we hope everything is going well with your new pup!
Helpful ReviewTy Lam
Good place to train your dog
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montagne 1234
Good pets
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RSPCA WA
Thanks for your rating and review!
Helpful ReviewPenny Dodson
Animals are well kept. But it is sad visiting. Wanted to take all the animals home.
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RSPCA WA
Thanks for your review, Penny. Maybe next time…
Helpful ReviewMavis Fort
Looking for a little dog .. and the staff are very helpful .. but no little ones ready at the mo
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Helen Large
Volunteering thanks to our employer and it was truly informative well run fun and interesting. If you love animals donate time and money . Well deserved
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Business ID: 5728
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