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Animal Eye Care Contact Information and Customer Reviews
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Reviews (21)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Animal Eye Care has garnered a multitude of positive reviews, with many clients appreciating the clinic's professional, thorough, and compassionate approach. A majority of pet owners highly recommend the clinic, highlighting the detailed explanations, readily available assistance, and exceptional care provided by the team. The specialists at Animal Eye Care have been particularly praised for their expertise, with several success stories of restored vision or avoided surgeries. Even in stressful situations, clients have found comfort in the clinic's efficient service and patient-friendly staff. The team's dedication and commitment to pet health is well acknowledged, making Animal Eye Care a trustworthy choice for pet eye care. A few concerns were raised about the receptionists and communication of appointment details, indicating a potential area for improvement.
Last Updated: 22/10/2023
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Business ID: 12838
Tyler Johnstone
The Vets are pretty good but the receptionists are completely useless. I do not recommend this clinic.
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Animal Eye Care
Hello Tyler
Thank you for taking the time to review us. I am very disappointed that we only earnt 2 stars. I am sorry that we did not meet your expectations.
Please feel free to contact me robin@animaleyecare.com.au to further discuss.
Wishing you and Romeo all the very best
Regards
Rebecca Wein
We had a great experience with our Toller at Animal Eye Care with Dr Stanley. The whole experience was professional, thorough and we were very happy with the standard of care for our Nova. Would highly recommend!
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Animal Eye Care
Hello Rebecca
Thanks for taking the time to review Animal Eye Care. I am very pleased that we were able to help you with Toller.
All the very best
Regards
Robin
Naomi Ryan
Highly recommend Animal Eye Care. They thoroughly explain everything, take good care of your pet, readily answer any questions and provide a detailed report after each visit. They are also great if you aren’t sure about anything you can just give them a call. We have been really pleased with their service.
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Animal Eye Care
Hell Naomi
I am very pleased that we were able to explain everything clearly, yes client communication is very important.
It is really hard to remember everything when you at the visit. So we try our very best to communicate clearly and with diagrams, client summary sheets, and client information sheets.
Regards
Robin
Shane Bennett
What wonderful and caring people.
My pup is undergoing treatment with the care team specialists here and I could not recommend this clinic enough.
All staff are wonderful and take the time to explain all procedures.
Such highly skilled and compassionate staff deserve such a high recommendation.
Many thanks dr. Robin and staff.
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Animal Eye Care
Hello Shane
Very pleased that we were able to help Paige. At Animal Eye Care we have a dedicated and highly trained team to assist pups like Paige when things happen.
I was pleased that we were able see you as an emergency, and facilitate emergency surgery as well.
Wishing you and Paige all the very best
Regards
Robin
Leah Kane
Thank you Dr Jane, Dr Robin, Dr Helen, Esther, Megan & Ausra for a fantastic and streamlined service. The whole experience from the first phone call through to post op review was so positive. Would highly recommend these team of experts
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Animal Eye Care
Hello Leah
We appreciate you taking the time out to review us.
We are delighted that we were able to streamline the whole process. We are fortunate to have a great team to assist the Animal Eye Care Vets. This is really important.
Like all vets we are very busy, and so is everyone else. So having a streamlined process is very important.
I am very pleased for this feedback, and I know your cat is making a great recovery.
All the best
Thanks Dr Robin
James Tabbit
It’s been a few years since my dog, Sandy, has passed, but when my elderly dog started having an issue with her eye, the local vets said her eye needed to be removed but they didn’t want to operate on her for fear of her not waking up. They insisted that she should be put down.
With her still in good health otherwise, not wanting her to go down to an eye problem, I looked for alternative options.
Animal Eye Care not only worked out that her eye didn’t have to be removed, but they were able to treat her for it.
My best friend lived an additional 3 or 4 years in peace, and Animal Eye Care played a big part in this.
My experience with you meant more than you can imagine. Thank you
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Debbie Pietersen
My doggie has been a regular visitor at this clinic for a long time now.
I always find the staff friendly and helpful.
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Animal Eye Care
Dear Debbie
Thanks for taking the time to review Animal Eye Care, we really appreciate your 5 star review.
We have a dedicated team of nurses that assist the vets and that makes it easier for our eye vets to care for special pets like your Molly.
All the best
Robin
Stewart Anderson
Can’t rate these guys highly enough… They made every attempt to fit my pug Harry in to sort his eye problems out. Great service and follow up phone calls and care. Brilliant… Thank you for helping my boy Harry out ❤️❤️🤗🤗.
Much love
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Marcus Deakes
I just wanted to thank Dr Matt and Mari at Animal Eye Care
They were both wonderful to deal with
And they made a very stressful situation easier
Thanks so much
And Emmy Lou said to say thanks as well
😉
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Animal Eye Care
Thankyou Marcus for your 5 star review its very much appreciated.
Animal Eye Care based in East Malvern, Melbourne has a great team, and we help our owners and our patients to get through these stressful situations.
We are very fortunate to have Dr Matt, who has the Fellowship of the Australian and New Zealand College of Veterinary Scientists. He is extremely knowledgeable and is also a very talented surgeon.
Thanks Robin – Veterinary Director
Connor Hovenden
I visited my regular vet who advised me that my dog’s eye issue was a very serious condition that required surgery ASAP or my dog risked losing her vision in one eye. She called Animal Eye Care who were willing to stay back after close on a Friday night to perform the surgery. Marnie and Helen were brilliant, managing to calm a normally very panicked dog. She even ended up falling asleep on the table, which I’ve never seen happen! Thankfully it turned out to be not as serious as previously thought. It was definitely worth crossing the city to get to, not only for the peace of mind and a more accurate diagnosis, but also for the care and great service provided!
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