Petbarn Malvern believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
Location
Improve this listing
Reviews (95)
Add a Review
Review Summary
Here's a summary of the most recent reviews on The Pet Community
Looking at the customer reviews, it's clear that Petbarn Malvern is well-regarded for its broad range of quality pet products and knowledgeable staff. The majority of customers appreciate the friendly service, with many praising the team's expertise and helpful nature. In addition, the premises also offer a range of facilities including DIY pet washing tanks, which have been a hit with customers. The occasional comment on slower service reflects an area for improvement, but overall, the sentiment remains overwhelmingly positive. A few customers have also highlighted the store's competitive pricing and consistent great service, making Petbarn Malvern a preferred choice for many pet owners.
Last Updated: 17/10/2023
Add Review
Leave a Reply
Business ID: 14962
Angela McGuire
May have the products but the customer service is poor. Not asking if I required assistance, just stood at the register talking to each other.
Helpful ReviewShare this review:
Hēmi-Tahi Pene
Great! Everything my dog has needed ive bought from Pet Barn Malvern. Friendly and knowledgeable staff.
Helpful ReviewShare this review:
Maurie McBain
Great service, good range of products.
Helpful ReviewShare this review:
Dmitry Firestein
Amazing purchase experience. The staff had all the answers and there very helpful
Helpful ReviewShare this review:
cj juszczak
Great place with a huge range of products for a range of animals from cats, dogs, birds, fish, rodents, reptiles, and more. fair prices, friendly and knowledgeable staff. Always a 1st choice for me.
Helpful Review 2Share this review:
Victoria A
Great place for your pets. Denis & another young gentleman are proactive, knowledgeable & professional. I was very impressed today again. Will be back soon. Thank you guys, you are legends !
Helpful ReviewShare this review:
Shaun Hayden
Friendly staff, good variety of stuff to choose from.
Helpful ReviewShare this review:
Marika Stewart
My doggies are pulling me towards Petbarn when we’re walking close by. They’re always offered a treat by the staff.
Helpful ReviewThe sales team is knowledgeable and really helpful.
Petbarn has a wide variety of products and often great sales.
The back of the shop has two pet washing tanks which are very handy when you don’t want to wash your dogs at home. They are easy to operate and work with coins. I wash my two dogs the same time which is economical, $10.00.
I don’t use the dryer because my dogs don’t like it but it is your choice.
I recommend Petbarn for everyone.
Share this review:
Ivor Green
Good range of products
Helpful ReviewShare this review:
Sally Sally
Thank you to the staff member who helped me carry my fish tank to the car! (Sorry I forgot your name!)
Helpful ReviewShare this review:
Kogulan Sabaratnam
Really helpful staff. They knew a lot about nutrition and different types of food for puppies.
Helpful ReviewShare this review:
Kate Trewin
Good store, friendly service, well stocked
Helpful ReviewShare this review:
Crystal D'Souza
Not as much choice but good store
Helpful ReviewShare this review:
Simone Mutton
Better range and stock than other stores, very helpful staff each and every time I visit
Helpful ReviewShare this review:
harshania kaur
It’s was an amazing place with great customer service! I took my dog for the DIY dog wash and it was just as expected and more !
Helpful ReviewShare this review:
Max Load
Never been here so don’t know why I’ve been asked to review IT.
Helpful ReviewShare this review:
Chavivah v.d. Plaat
Great staff, lots of products
Helpful ReviewShare this review:
Andreas Tziotzis
Service was slow.
Helpful ReviewPetBarn is excellent.
Share this review:
Jessica Richardson
Excellent customer service – thank you. Edit: twice in a row, different staff, and again excellent and consistent customer service. Thank you!
Helpful ReviewShare this review:
John Kinsella
Good Service
Helpful ReviewShare this review:
Sarah Honan
Purchased 2 RSPCA rescue kittens. Denis the adoption guy was thorough and explained the entire process well, along with great tips on caring for the kittens. Highly recommend Petbarn.
Helpful ReviewShare this review:
fraser Samuel
Staff are always friendly & helpful. They will carry heavy items to the car. Good when I had a bad back
Helpful ReviewShare this review:
Andrew Downey
Great advice
Helpful ReviewShare this review:
Liron Zelig
Fantastic customer service and great prices!
Helpful ReviewShare this review:
Tess Aldin
Sales staff not friendly, I noticed when Asian people go in ,not even asking if need help. Not recommending, I rather go to Tooronga Rd in Hawthorn East shopping, they’re friendly.
Helpful ReviewShare this review:
Melissa Reed
We adopted an RSPCA kitten from Petbarn Malvern, the help we received in choosing him, and all of the advice was fantastic!
Helpful ReviewShare this review:
Natalia Moses
Great friendly service and educational information from the staff, was helpful and kind.
Helpful ReviewThank you guys the quails are doing great
Share this review:
Phuc Tran
Be sure to check the price on petbarn website before purchasing here. Price is significantly higher than the website for unknown reason. Staff was kind enough to reduced the price accordingly to the website.
Helpful ReviewShare this review:
Nomita Kapoor
Amazing service. Staff always help you
Helpful ReviewI love coming to petbarn malver for my cats food 🙂
Share this review:
Eduardo Brandão
Friendly staff and great discounts!
Helpful ReviewShare this review:
christian arevalo
Great offer of products, the staff is always kind to give you advice.
I like that we can weigh our lovely puppy.
Helpful ReviewShare this review:
Chloe Wang
Very friendly staff
Helpful ReviewShare this review:
James Cashmore
Excellent place to shop for all things pets. Extremely helpful and won’t just suggest stuff unnecessary. Provide solid advice and their prices are spot on. Recommended highly
Helpful ReviewShare this review:
Irena Morison
Always have my fur babies food in stock. Wonderful service.
Helpful ReviewShare this review:
Robert Oldershaw
Great service. Staff very helpful.
Helpful ReviewShare this review:
Bille Amatnieks
Lovely knowledgeable staff.
Helpful ReviewShare this review:
Marc B
Camberwell is better, more friendly and helpful staff
Helpful ReviewShare this review:
Julius Chan
I come here quite regularly to get supplies for my dog. The people who work there always have a smile on, and are helpfull when you need advice. In short, nice experience. Would recommend.
Helpful ReviewShare this review:
Mark Pearce
Poor service. I rang to see if they had a particular product and was informed they did and confirmed price. When I arrived I was told they did not stock that item and that i had to pay a further $50 for a similar product. Staff were unfriendly and unwilling to assist me in taking a heavy object our to my car
Helpful ReviewShare this review:
Mike Adams
Misleading Advertising. $150 pet food posted as on special with $20 discount. Fine print “only for members who have purchased in last month”. Rude aggressive response from store owner “what are you going to do about it?”
Helpful ReviewFew purchasers are buying dog food more frequently than 15kg per month, so advertising clearly designed to suck in normal buyers.
Share this review:
M Rafael
Great range
Helpful ReviewShare this review:
Will Keays (Willy)
Has a pretty good range
Helpful ReviewShare this review:
Peter
Thanks for all your help. Very knowledgeable staff.
Helpful ReviewShare this review:
CJ Keane
Very helpful staff good selection of doggie products
Helpful ReviewShare this review:
paul kanat
Great assortment, friendly helpful staff
Helpful ReviewShare this review:
Harsha Racha
Customer service here sucks
Helpful ReviewShare this review:
Debra Scott
Great service. Bit expensive for me.
Helpful ReviewShare this review:
Paul Richards
Everything you will ever need for your furry friends.
Helpful ReviewShare this review:
Obi won
Clean very helpful staff Denice reallly had all the answers great work
Helpful ReviewShare this review:
Hayden S
Helpful staff, would go again
Helpful ReviewShare this review:
Valentina Angeloni
Great value for money and helpful and knowledgeable staff!!!
Helpful ReviewShare this review:
Ricky S
Very helpfull staff but the amount of options to pick from wasn’t that good but if you need to buy a treat for your dog or want advise I recommend it.
Helpful ReviewShare this review:
Danika Schepis
Friendly staff, competent. They have some cats out for adoption…. They are just adorables!
Helpful ReviewShare this review:
bruceofbeer
Always get good, informed service
Helpful ReviewShare this review:
Chris Gould
Good place. Nice staff and the diy Dog wash is handy. Would be good though if they had a groomer there.
Helpful ReviewShare this review:
Jia-Ann Shen
Super friendly staff and great service!!!
Helpful ReviewShare this review:
Amulia Maya
Loved the cat adoption option.
Helpful ReviewShare this review:
Paul Hainsworth
It’s a pet Shop
Helpful ReviewShare this review:
Johann Fan
Great location and easy to find. The only thing is it is on street parking so you will need to borrow a trolley if parked in the side streets. Friendly staff who are willing to help with suggestions to ensure customers get the best for their pet!
Helpful ReviewShare this review:
Dinah Doellinger
Very expensive
Helpful ReviewShare this review:
Mandi Wilson
Good range but kids serving did not know their stock
Helpful ReviewShare this review:
Lady
Helpful staff. Great place for pet needs.
Helpful ReviewYou can also adopt cats here.
Share this review:
Marsha Vancuylenburg
Staff are very helpful and friendly.
Helpful ReviewShare this review:
Emma Kelly
Great staff and an excellent place to wash big dogs!
Helpful ReviewShare this review:
Andy Huck
Great staff. Very helpful and full of information. Great amount of stock and fresh meat. Highly recomend.
Helpful ReviewShare this review:
Shahbaz Ahmad
cool cozy pet friendly shop
Helpful ReviewShare this review:
Peter Stone
nice staff
Helpful ReviewShare this review:
David Rawlings
Like Petbarn. Malvern let down by staff without full knowledge of item I wanted. Ended up returning it for refund.
Helpful ReviewShare this review:
John White
Friendly service and competitive prices.
Helpful ReviewShare this review:
Teisha K
very good at helping with any inquires
Helpful ReviewShare this review:
Miss A-v Buttons
Great staff, very knowledgeable
Helpful ReviewShare this review:
Tracey Baduredeen
great
Helpful ReviewShare this review:
Jean Kang
Great petbaths at the back of the store.
Helpful ReviewShare this review:
Adam Bedikian
No customer service,went in and out within 5 mins with no questions asked
Helpful ReviewShare this review:
Lauren Robinson
Large store has an oddly small variety of cat food
Helpful ReviewShare this review:
Manpreet Singh Sidhu
Awesome staff and fabulous product range
Helpful ReviewShare this review:
Dale Martin
Had the item we needed. Staff were friendly, accommodating and provided good advice considering we arrived at the store 5 minutes before it closed. Large store with a lot of variety.
Helpful ReviewShare this review:
Simon Paton
Friendly staff. Knowledge too.
Helpful ReviewShare this review:
Darren Greenway
They really care .. and great prices
Helpful ReviewShare this review:
Barbara Nicholls
Love the range of yarns and friendly staff.
Helpful ReviewShare this review:
William Gone
Adopted a kitten for my daughter on New Years day. Good service and selection
Helpful ReviewShare this review:
Wayne Howe
We got a rescue cat from here and the staff during the transaction were amazing. Bonus was we got a wonderful cat.
Helpful ReviewShare this review:
Joel Leonard
Friendly staff. Dog got a free treat last visit. Sometimes parking a little difficult.
Helpful ReviewShare this review:
Damian Keeghan
Super friendly staff and good service. Plus you can take your dogs in there which is awesome. Our little pup loves coming in to sniff all the tasty treats. Good rewards program as well considering how much our dog eats.
Helpful ReviewShare this review:
trent lawson
The pet food is not excessively expensive
Helpful ReviewShare this review:
Ryan
So Rude. Lectured me about animal rights and how needed to know what she had to tell me. I have lots of pets and i live close but will never go back here again.
Helpful ReviewShare this review:
Veronica Pollard
Outstanding service
Helpful ReviewShare this review:
Gussy Maxwell
Good range of products, staff friendly, dog wash area could do with a spring clean.
Helpful ReviewShare this review:
M077Y
Great service!
Helpful ReviewShare this review:
Jayden Mizzi
Great range of products, helpful staff, and decent prices
Helpful ReviewShare this review:
Mickey G
Great service
Helpful ReviewShare this review:
Faraz
Great variety
Helpful ReviewShare this review:
Barry Main
Great range of pet food and products, dog wash onsite diy.
Helpful ReviewShare this review:
Xian Yang Wong
Great range of selection for my puppies!
Helpful ReviewShare this review:
B Buckley
Now been sold and goes under the Pet Barn banner. Stock range is appalling . Staff not sure when it will get back to where it was or if it will. Very dissatisfied .
Helpful ReviewShare this review: