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Upmarket Pets Contact Information and Customer Reviews
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Reviews (80)
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
Upmarket Pets, a longstanding hub for pet enthusiasts, has consistently won the hearts of its customers with its extensive range of products, knowledgeable staff, and superior customer service. Customers often commend the team's helpful advice, passion, and professionalism, particularly in the aquarium section. Despite being slightly pricier, pet owners find their kibble recommendations and the assortment of supplies for all animals worth the cost. While some customers have raised concerns about the conditions of the animals and the aquarium's ambience, the majority seem to appreciate the commitment to good old-fashioned customer care and the convenience of its location near Victoria Market. All in all, Upmarket Pets appears to be a haven for pets and their owners alike.
Last Updated: 21/10/2023
Snake 7764
I have been going to Upmarket Pets for 10 years now ..
Helpful ReviewThey have a fantastic range of products for even the most finicky of pets Damo and the Team are always helpfull and have good advice the Aquarium is great Staff are knowlegeable and good range of Food and Plants will and always highly recommend
Thank You
For always having the best products ie BioGroom and Yummmmmy Treats
6🌟🌟🌟🌟🌟🌟 Stars
Nat and Kissmet Woooof 🐾🐾🐾
Still going there the best aquatic help in Melbourne
Ken, Sharon and Phil thank you for your fantastic help all the time
With knowledge and professionalism
This is the best Aquarium all around
Love them!!
Huge Hello Guys
Natalie 👍
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Upmarket Pets
Thanks for your (very) positive review! At Upmarket Pets we have always believed in building a great relationship with our customers (human and furry). It is great to hear that this is still going strong.
Helpful ReviewSanji Nara
Really awesome place. I am a first time fish shopper. Philip over there was a really passionate about his work. He helped us choose our fish and the accessories we need. We had a great time.
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Kham TEH
Not cheap! But great for viewing
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Freya Bleathman
My dogs love coming here so much! The staff are so lovely and my dogs have come to learn that if they sit while I am getting their supplies, they get a pat and a treat! Whenever we get anywhere near here on our walks, my usually slow and ambling 15 year old starts pulling on her lead and trying to lead me towards the shop!! My other dog is 7 and usually very shy and anxious but they have been so patient with him and now he runs to get there and get his treat and pat too! I have been given great advice here and really happy with my purchases, especially kibble recommendations (I give their kibble as training treats now because they love it so much!).
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Lud Mila
Plenty different fish types to choose from. You can also get help and advise, which is nice for a newbie
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Ashley Kane
Good assortment of things for all animals, my birds food is cheaper here than anywhere else including the Internet
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Federico Fumagalli
Animals kept in awful conditions
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H “Wolfman”
Lots of different supplies and accessories across the road from the Victoria Market
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David Morgan
Helpful staff in a store that feels a bit out of place at its location.
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Chris Tsavdaris
Good old fashion customer care. Great quality selection of dog and cat food.
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Kalani Ripley
Cruel treatment
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Cilla Qiu
The aquarium is really really bad. I bought four guppy here, one male and three female. One of the female looks unhealthy and dead in the second day. The male one always scratched himself on the ground of tanker.That means he has parasites. He cannot eat anything, became thiner, a few weeks later dead. One of the last two females also looks bad now, I am so worried about her.
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Megan Butler
A very dark and dank aquarium. Could barely see anything in the store.
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Jenny Liu
The pet shop is good, the aquarium is awful, the seller’s attitude is awful, anything u ask, he will just grab for u immediately, but if u wanna have a second thoughts or chose the one (fish / plants) by ur own, he will be very unhappy in the next second said“ they are all the same!” … really bad experience. Never comeback again.
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Rory Hogan
Very good customer service.
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Michael Assaf
Great help and all the fish I have bought from upmarket, I have still got!
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Ygb 11
Jasmine, Sara, and Tahlia were soooo helpful. i’m so grateful for this place the staff are friendly helpful knowledgeable and they really listen! best customer service ever <3
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Michael
I found these guys online and they offered the cheapest price in the area for the litter my cat needs. I called ahead to ensure there was stock, the man was polite and quickly able to confirm they had the item in.
I did not see any animals there, except for their freeroaming white parrot and another beautiful green bird in a big cage.
Thanks for providing the essentials at a fair price!
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Iks Wood
Excellent customer service from Damien and the staff. Highly recommended.
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Faye K
Nice staff.
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Nelu Cohen
(Translated by Google) Lots of products for dogs and cats but place a bit messy and stuffy
(Original)
Helpful ReviewMuchos productos para perros y gatos pero lugar un poco desordenado y mal ventilado
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Simon John
Great store with good range and reasonable prices
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David Braybrook
fish are a bit over priced.
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CHENG ZENG
DO NOT SHOP THERE!!!
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Shaun Moorhouse
Staff are amazing! I walked in there as a new dad to a 10 year old rescue and they knew exactly what she needed. Also got some great advice! Thanks Guys from Zula the staffy!
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COVID lol
2 fish died within 48 hours
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Stephen James Black
I got some great advice on purchasing snakes from the staff here, they were very thorough in answering all of the questions I had.
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Kelly Mountford
Friendly staff. Good prices. Collingwood store more open and inviting.
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Patrick V
Brilliant customer service. Always happy to help and go the extra mile for their customers to make sure what they are purchasing is the correct item for their needs.
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Juliana Calvache
❤
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Ray Li
Half of the fish we bought here died within the first week, aquarium equipments mostly doubled the price of everywhere else, we will stick with pet barn or pet stock instead.
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Jasmine Gurung
Great service. I always get my guinea pig’s hay, pellets and vitamins from here. The only issue is that their range for small pets is limited. I do hope they can add more items for small pets in the future.
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Yusuf Renard
I got some great advise for budgies.
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Erik Jason Luis Casta
One of the staff was so dodgy. He told me and another customer different prices.
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Yu-Chi Huang
I visited the store on Sunday a month ago to buy a heater for my betta fish, but they only had the stock for 25w which was too big for my tank. The female staff suggested that the stock for 10w will come on Monday or Tuesday next week. They will contact me once the stock arrives, so I just left my contact details. She also checked with her colleagues, a young guy who will work on those days next week and passed my contact to him.
Helpful ReviewI did not hear anything from the store throughout the week, but my fish got very sick and weak. I went to the store on Sunday and saw the 10w heater. I bought it straight away, but it was too late, so my fish passed away after two days. I took the heater back to the store and told the story to the young guy, and he did not show any sympathy nor gave me a refund or credit note. However, the female staff did tell me I can get refunded if the heater did not suit in the first place. Since I already wasted thirty mins talked to the young guy, I dont want to spent more time on it just for $20.
This experience was very disappointing and made me feel that the store does not care about the customers and their pets.
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Upmarket Pets
Thanks for your honest review Yu-Chi. In order for us to improve our service in the future, can you please provide us with more information about your experience? Please send us an email to info@upmarketpets.com.au.
Helpful ReviewShane Stein
Great service good range of products
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Anne D
Sad and dirty – droppings all over the bird toys
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Norm Bourchier
Located Vic Market. Very handy to the City. Big range of items
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Aparna Sandeep
Good customer service. Range of options available.
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Charne Van Dyk
iv been going here since i was 18 i have never seen puppies here mostly fish , a bird an accessories the prices could be better but i love shopping here
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Lee Bradshaw
Always friendly and helpful. Good range of supplies, and excellent grooming service.
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Charlii53 888
(Translated by Google) Ki
(Original)
Helpful ReviewKi
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Brent Fox
Great range and staff. Super knowledgeable.
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Santiago Munevar
I went to the Aquarium section on the basement, I’m partially setting up a Nano tank and I receive great info about my project as well as the products, which includes plants and substrate, lights and filter for my tank. The owner was really nice to me and give me a lot of extra information for my project. I’m waiting for my tank to cycle so I can go and get the most amazing betta fighter fish!
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Emily Rigby
Nice folks and good prices
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Tel En
Friendly & helpful staff, especially Jess !
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Brah
Alot of supplies and fish, some reptiles
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Katharine
Good range of high quality dog food and products, friendly and knowledgeable staff.
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Tom Iera
Always a good place to purchase healthy fish and get great advice.
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Shan Yang
Check out the white board when you come in to see what’s on sale for each month
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Alejandro Herrera
Friendly and helpful staff always go there for my fish supplies.
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Upmarket Pets
Thanks for your positive review Alejandro. We train our staff to be highly knowledgeable and friendly.
Helpful ReviewSee you again in the future!
Brent McCartney
Very helpful. Would visit again
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Katie E
Not a bad little aquarium, usually pretty busy, kind of musty, has most of the essentials, none of the staff really ask you if you need help they kind of just ignore you
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Martin Dai Nguyen
These guys are the MOST misleading and untrustworthy bunch of people to do business with. I’d never ever do business here again and would recommend you stay away from them.
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Sabine Berger
Good service
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Chia Yang
The fish I bought in this store are not healthy at all. I am not an expert of marine lives. However I bought fish in other stores before and had fish in my home for few years. Never recommend this store to others!
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James Sargeant
Great staff good prices
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Ekeko Ekeko
Rocky the dog loves coming here. Loyal customer he is. 6+ years. Jay or Rainbow both do an amazing job at pampering him with his haircuts. The staff have always been friendly to me and him. They call to give me updates on appointment cancelations and/or if any issues with Rocky. He is now ready for summer. Thank you for being such a beautiful team. :–) +luv
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TYRELL LEGACY
Aquarium and reptile staff are perfect. Excellent service. Friendly staff that care. And had good knowledge for what I needed.
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Tri Nguyen
The owner is very friendly and helpfull. They also have an amazing variety of goldfish ( ranchu, pearlscale, oranda,…)
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Dung Phan
Very good service and extremely useful advice.
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Andrew Cocking
Great advice.
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Mel Krow
The staff was certainly helpful and they had great selection of products
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Hung Ho
ThThis is my friend business and he is a very generous guy.he will give you heaps of bargains if you mention you know me hehe😀😀😀
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Kimmy
Too expensive. Everythings double priced😭
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Carina Lam
The staff are helpful and knows alot.We bought our turtles there and when our turtles got sick, they helped us take care of the turtles. Our turtles are better now.
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J
Rude staff, at this period of time I would expect more. Worker like that must be fired as totally useless and scares customers.
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Astro C
The place is ok. Not much fish, but the have reptiles too. Fair price i guess. Accessories for tanks are available too.
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J Tos
Really good aquarium range and some interesting reptiles. Lots of accessories.
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Paranormal Pieces
Cute
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Josie Stark
I don’t even want to give them 1 star, I was in there yesterday and I was served no not even served I had to go up to this guy who cared a lot more about his mobile than me to ask him questions to which he replied wait till one of my staff come back and ask them, now if he was the boss I as the owner of the shop should sack him and give the job to someone who really wants a job, he was rude and showed no interest in helping me whatsoever and just continued playing on his phone or Facebook whatever he was doing. Absolutely disgusted with this guy.
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jezza DB
Huge variety of products at a competitive price.
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Shirley Jah
Not much selection in terms of classy dog collars
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Jay Ramientas
Very friendly manager and staff. Good supply of stocks but doesnt last long .
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Christopher Byrne
A great store with some interesting pets. Lizards, frogs, snakes, hermit crabs, turtles and everything you need to take care of any of the above mentioned. Plus the staff are helpful and knowledgeable. Stairs are a bit steep going down, so watch your step.
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Clem Ryan
Best store ever!
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Gurpal Singh
Good
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Meow hello
Friendly hair dresser “Rainbow~” my cat look fresh and clean!!! Thank you😊
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LULU GA
Very professional with bird
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Natalie Szin
Friendly staff, very helpful and a huge variety of products. Very impressed with the selection.
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Business ID: 9811
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