Petbarn Mermaid Waters believe that life is better with pets. We understand the feeling you get when your dog greets you at the door or the warmth of your cat curled up on your lap. We know the unconditional love that pets bring to our everyday lives.
We provide our customers with products; services and advice that they need to become great pet parents. It’s what has made Petbarn Australia’s leading pet supply retailer.
We aim to make shopping for your pets easy. Pet parents will find everything they need for their pets – high quality food, animal pharmaceuticals, fun and boredom busting toys, kennels, hutches, runs & pet carriers, educational books, dog and cat grooming products, pet health products and supplements, pet shampoos and skin conditioners, and loads of good advice.
So whether you’re a new pet owner or an expert in your field, our staff are fully trained to serve you and your pets.
Petbarn has pet specialty stores across Australia (and we’re working on opening more!) If you have pets, be sure to bring them too because at Petbarn stores all leashed pets are welcome!
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Jerry Chau
Not the biggest Petbarn but still offer a nice range of products. Staffs are helpful and friendly.
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Chris Grant
So friendly and helpful with a great range of pet supplies.
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Paula Bryon
Great Sunday morning visit to this store!
Helpful ReviewDogs galore going shopping, bathtub time & happy wagging tails 😁🐾♥️
Staff are super friendly & very helpful 👍
Loads of parking
Stressfree arena which caters perfectly for hoomans & their fur babies 😉🐾🐾🐾🐾♥️
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Eloise Day
Great place to get your dog groomed. Thanks
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lexsi budd
Best service ever! Even when I had to isolate due to the Spicy cough, they were so amazing and caring. Made my day getting my package delivered. Thank you Phil for the Easter goodies ❤
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rex and trish nordstrom
Good prices for cat food
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Abbie Taylor
Employees are really nice and this store has a great range
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sue mahony
Very good
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OSusannah
Easy parking right out front. Super friendly and helpful staff…always up for a chat. Plus your dog is welcome. Good online deals too.
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Laurie Bourke
Everything for animals
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Greg Stevens
Dog wash is great, fun place
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Stella Kaden
Took my dogs there for a bath again today and like always it was clean and well stocked. The staff is very friendly and helpful every time.
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Abdul Muhammad Jafar Smith
Friendly staff, nice size shop.
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Barry Lant
Not much help if I was petbarn u would be worried .the best is Upton road.
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Petbarn Mermaid Waters
Hi Barry,
Thank you for taking the time to provide us with your feedback, and would like to speak to you further about what happened, to be able to follow it up with the team.
Are you able to please reach out to our Customer Service team on 1300 655 896 (press 5) or email – info@petbarn.com.au .
We look forward to hearing from you
Helpful ReviewThe Petbarn Team
Tara Bourke
rude service
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Petbarn Mermaid Waters
Hi Tara,
We are sorry to hear of your experience in one of our stores. We take feedback like this very seriously and would like the opportunity to discuss this with you further.
If you could please email us at info@petbarn.com.au along with your contact details , a team member will then get in contact with you.
Regards
Helpful ReviewThe Petbarn Team.
Gail Stuhler
Happy place
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Elizabeth Wilson
Thank you so very much for the beautiful grooming job you did on Rosie
Helpful ReviewShe looks very fresh and cute 🥰
Thanks Taylor you are an amazing dog groomer
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Dianne Stubbs
Always helpful staff
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Catherine Marquenie
Friendly and helpful staff. Good range of products for different pets. Convenient location with plenty of parking.
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Jodi McIntosh
2 dog washes inside store, smaller than most
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Jill Bayly
Consistently good quality, nice staff and not too expensive.
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Dayna Hill
Very rude and discrimination experience today at the Pet Barn Mermaid Waters store. Just wanted to wash my small Pomeranian with no contact to anyone and tensioning 1.5 metres distance. I was rudely told to put on a mask as it was mandatory under the QLD govt rules and to comply with the stores rules. I advised I have a medical exemption and I was told by the female staff member very rudely and arrogantly to leave the store immediately. Extremely rude and further training if your staff is required in courtesy. I will never use your stores services again.
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matthew hayes
Wide variety of stock, in-house grooming and a couple of dog wash stations. Everything you need for your pet. Staff are helpful.
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Melody Yang
Very nice service and has everything I need. They gave my dog a treat.
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Justin Vickers
Great store with really friendly helpful staff.
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Vanessa Townsend
Helpful staff. I get all my pet food and fish there. They also groom dogs there.
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Tan Turner
STILL OPEN DURING COVID-19!
Still open and trading with social distancing set up around the counter and store. We get our Kangaroo and Potato rolls for our furbaby from here and the staff are friendly and as helpful as ever! Thank you Sharon for all your help in making the best decisions for feeding our furbaby…
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Kevin McMullan
Good deals
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Darren Morrissey
Kylie is amazing.
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Document Scanning
Friendly helpful staff
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M S (Nagmum)
Good location, easy parking.
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sun lynn
Disaster！she told me, she would give my dog a Teddy bear style. But turned out to be a naked lamb! I paid $95! I will never go there again
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Ettie
Conveniently located near Bunnings Mermaid at Super Q Shopping Centre. Smaller than the Petbarn at Nerang but same variety of products for pets. Didn’t buy or need anything at the time. Just went in for a browse and check different items. Consistent with other Petbarns. Parking at the door and in car parking area.
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Keijo Vesala
Very friendly service and knowledgeable
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Shaun Rayner
Excellent staff who spoil my pooch crazy.
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John Karakatsanis
Good store.
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Unknown
Phenomenal
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Noelle Brewer
Love Pet Barn Excellent helpful staff best food for my dog best shampoo for allergies Stop Itch perfect for dogs who have dry n itchy skin sold there recommend by their lovely staff
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Gordon Turner
FRIENDLY STAFF
We attend this franchise at the Q Centre Shopping Centre regularly to get out pet supplies. We have always found the staff friendly and accommodating and genuinely helpful. We always get our discount by being a member of Petbarn and giving our phone number each time we shop. The store is clean and well organized. Parking outside the store is much easier here than in any other parts of the shopping centre. Accessibility is easy for wheelchairs and walkers. Your pet is more than welcome when you enter to shop. We attended the store during December to have a photo of our dog with Santa free of charge.
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Lishan and Shona Stromer
Jinda is AMAZING. Ask for her for all your pet needs. Thank you, Jinda!
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Peter Johnson
Help full staff and great advice
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Annette Sutton
they were wonderful and provided good advice and future assistance with my puppy who is very timid
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SlakkHusky
Lady that looked after was amazing. Her name is ” Kylie “. She was so helpful and knows her stuff. Till buggered up at checkout but her friendly nature made up for that. Will definitely be back 👍
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Ross Schnebele
Lovely young girl that is so friendly and great service. She is awesome
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zarzi.bar@hotmail.com Mounsey
Great choice, helpful staff
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James Legat
Convenient parking and great range
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Mauritz Juan du Toit
The trainee staff memberbhere was really helpfull today. Thank you!
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Aussie Citizen
Big store great selection, has dog wash bays at back $10 for 10 minutes but you will need to wash very fast so not good for my elderly mum. Cost of products also on the high side for a pensioner so supermarket pet food seems to be better value unfortunately.
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M D
Go here instead of Bundall Petbarn. Staff are friendly and genuinely want to look after you.
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jenelle crowther
Love the pet barn. Great service, friendly
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Linda Munro
Lovely staff and a visiting really truly actual bulldog making friends with a toddler size staffy. I also got the worm tablets I went in for. No kittens though which was sad.
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Glenn Morgan
Friendly staff and very helpful
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bronica baxter
Fantastic products with excellent service. Highly recommended.
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Steve Shackelford
Helpful staff
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Jamie Grant
Great range, great prices, friendly staff, wide range of services available
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The Queen
Super helpful and very kind to my older puppy who was a bit nervous visiting initially …but was won over by some treats !!! Excellent staff !
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Jenny Jones
Very helpful staff thank you
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John Gilmartin
All the same
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Alistair G
Helpful staff.
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joshwajack
Disappointed I was struggling to carry my purchases as I’m currently injured with a walking stick and no one offered help to either help me find what I needed or help carry the pet food
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Jason Williams
Expensive
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Carmelo Fazio
Awesome.
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Imran realreview
Great spot, excellent service and a good range
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Faith L
Small little pet barn. Staff I’ve met are quite nice. Tend to have some stuff I need but there are other stores within the same distance so I call first to check stock.
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Liana Taylor
Amazing staff. Thank you for your help with my puppy
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Business ID: 15200
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