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Business ID: 13232
Dodie
First Review
The Australian Charities and Not-For-Profit Commission states that Lort Smiths summary of activities are as follows:
https://www.acnc.gov.au/charity/charities/fc4d4158-38af-e811-a963-000d3ad24077/profile
MOST OF THE REVIEWS ON GOOGLE AND OTHER REVIEW SITES WOULD SUGGEST THAT THATS NOT TRUE. Most expensive and unsupportive not-for-profit that I’ve ever seen.
If you love your animal, don’t take them here.
Significantly higher prices than every other vet that I contacted, no continuity of care, rushing so much that they don’t record proper medical or incident history, new vets each day (sometimes multiple each day), each vet gave a different account and had a different understanding as to why my animal was brought in, information and advice differed between every vet I was forced to see and speak to, multiple vets tried to force unnecessary, excessive and expensive procedures, no one is ever available to speak to you when you call and no one ever calls you back. Repeated requests for management intervention were ignored and when I did get to speak with the new director, she misrepresented what occurred, wasn’t interested in available evidence and then refused to engage further after making multiple admissions in writing.
My animal was near death because of the “care” of Lort Smith staff. My animal was repeatedly dosed with Buprenorphine without consent and sedated without consent after they were told NOT TO TREAT MY ANIMAL ANY FURTHER, not to touch her and knew I was taking my animal to an alternate vet and then management lied again about the sedation I was already advised had occurred.
An extensive complaint has been lodged with the Veterinary Practitioners Registration Board of Victoria and I hope this serves as a warning to anyone thinking of having their animal treated there.
In my opinion, it’s not a safe place to take your animal and I will never make the same mistake again!
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Harold
First Review
PLEASE FIND ANOTHER VET!
We went to this vet for many years but their conduct in recent years has been appalling.
Constant advice to undertake unnecessary and excessive procedures, incomplete treatments, consents not sought, failure to advise of medical conditions and treatments, inadequate updates, repeated advice to euthanise and theres virtually no accountability for the conduct of staff at this practise.
No one will take complaints, no one ever calls you back, they wont provide requested information and the new director seems to turn a blind eye to whats going on there.
I was also told they weren’t concerned about complaints made to the Veterinary Practitioners Registration Board because the current president of the board is a former director of Lort Smith, North Melbourne.
YOUR ANIMALS ARE TOO IMPORTANT, PLEASE JUST FIND ANOTHER VET!
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Brodie
First Review
Communication is virtually non existent.
Helpful ReviewAttempted to charge almost $1000 for testing for a condition that had already been confirmed with ultrasound and couldn’t be treated due to comorbidities anyway.
Animal lost over 1 kg of weight in their “care” and was repeatedly loaded up with opioids without advice or consent (I allege to keep her quiet), then advising that she was in pain for days despite no record of pain ever existing and staff specifically advising she had experienced no pain.
Hadn’t advised about a condition that was known to them from last year, found out by chance in a conversation with the vet.
Vets constantly change and no one takes ownership of your animal, it’s condition, tests or results, in fact one of the Vets Dr Ratnayake didn’t even know what my dog was there for when speaking to me, nor did she know the sex of my animal, lies about administering drugs and looks to have continued working on my animal after I was assured my animal would be removed from her care.
I consider this practice to be extremely dangerous and unethical and anyone with issues similar to this needs to lodge formal complaints with the Veterinary Practitioners Registration Board of Victoria.
https://www.vetboard.vic.gov.au/VPRBV/VPRBV/Complaints.aspx?hkey=a03d1895-4bd9-46f0-9d35-f80def80ca9b
I’ve had my animal for almost 16 years and I’ve never experienced such deception, lies, dismal communication, threats of RSPCA involvement etc.
I had to threaten to call the police in order to have my animal released to take her to a reputable Vet.
MY RECOMMENDATION AND ADVICE WOULD BE TO NEVER USE THIS SERVICE IF YOU LOVE YOUR ANIMAL!
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Geraldine Phillips
First Review
Terrible do not trust your pets with them. Apart from getting 3 different appointment times, booked to drop off Pur cat with a nurse only to have to wait to see a vet 1hr after supposed time. They discharged our 15yr old cat to us still out of it but we’re told he was Ok. He actually died in our car. They admitted “procedures” will change at their end gave me condolences over the phone and refunded our deposit after 2 weeks. We have had no apology in writing what so ever. I will be angry with them for a very long time. This wouldn’t have happened to a human why oh why did they discharge a 15yr old cat not out of anaesthetic!!!???!!! Disgusting!
Helpful Review 19Share this review:
S U
Rude reception staffs and below par medical treatments!
Also my dog got an unnecessary procedure done (a skin biopsy), when I arrived home I saw my dog bleeding everywhere on the car seat, in the house, on the pathway. I had to rushed back to the hospital to get her stitches fixed.
It turned out that 1 of the blood vessel was nicked during the procedure. RECKLESS!
NO APOLOGY OR REMORSE from the staffs…
I have since brought my dog to a specialist that told us that the biopsy is UNNECESSARY and my dog has a skin allergy. She needs an allegy test not skin biopsy.
Just some money making schemes they are doing there. Please do not waste your time and money.
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Mark Broadley
Tristan, the unusual pets specialist was fantastic! He handled my Rainbow Lorikeet with care and was extremely knowledgeable and helpful!
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Jan Torki
Medical staff are very respectful and kind. They are amazing…..
Helpful ReviewHowever, I can not agree with their inexperienced and unhelpful reception staff!!! They need to learn customer service and not ignore you when you are in front of them waiting to be served.
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juntong wei
谋财害命， 本来只是小猫不吃饭， 被她喂的呛奶进肺里， 在我不知道的情况下，要么让我安乐死要么签免责声明， 回家喂奶喂不进去才发现是肺里进奶了！ 谋财害命 真的别去
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sharni Lee
Only thing good about this place was the lovely ladies in the waiting area who greeted me and comforted me during my visit, receptionist staff were rude and vets tried to keep my dog there for as long as they could to get more money for me, repeatedly suggesting he stay over night for “observation” when he was clearly able to come home as they had said earlier he was “completely fine”.
Helpful Review 2Not to mention I witnessed a vet drop a dog on the ground and scream at it because the dog peed on her a little.
Will not be going again
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rebecca beckalaurensmith
Staff are kind and the care is the best. The staff have been so kind and empathic while caring for my kitten with cancer. It felt like every single staff member we dealt with really cared. It made a devastating experience a little less hurtful.
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Bianca Lyla
Had the most wonderful experience seeing Tristan in emergency regarding our cat Sebastian’s recent FLUTD diagnosis. Tristan is empathetic, knowledgeable, highly skilled, realistic and an excellent communicator – everything you would hope for when your loved one is suffering.
I am giving 5 stars for Tristan, the nurses and the receptionists who I found to be extremely friendly despite the obvious high workload and stressful environment of Lort Smith (and most business post covid age) at the moment.
Unfortunately I have had a hostile experience with the vet Amy who I would not recommend for cats with FLUTD. She is very rushed, resentful and lacks the patience, passion and curiosity to help cats with long-term ailments.
After multiple experiences of her being rude and the last pointless visit where I paid $200 to be talked at about feliway instead of logical next steps in his treatment such as medication clarifications, diet, urine and blood testing – I explained that I could not take Sebastian to her anymore with her attitude towards me, and that although she said I should come in for emergency that it was obvious he just needed to see a regular vet for visits now for ongoing treatment. The last visit she had insisted I bring him in emergency.
This resulted in a very colourful voice message from her where she poetically and vindictively had to have the last word.
Cats with FLUID require cooperation from the owner and the vet as a team to slowly and patiently discover the optimal conditions to improve the cats stresses. I had hoped to go on that journey with Lort Smith and did so with complete respect and trust and also reasonable expectations under the current stressors. Amy I wish you would have put your prejudices aside and focused on the animal.
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Maddy Soogun
I was taking my cats to Lort smith since moving around the corner, but I really regret it now. My cat was very unwell, we told them everything they needed to know and they didn’t put the pieces together. We had him admitted overnight and paid thousands for his care, also with Covid restrictions, I wasn’t allowed in while they tried to take samples and check him out. I could hear his cries from the waiting room. He came out with the same treatment plan that didn’t work and trauma.
He never used to hiss or growl at the vets, always came out of his cage with no fuss. Now no matter which vet he goes to, he doesn’t trust them. I don’t know what the staff did to my little boy but he doesn’t trust any vets at any clinics thanks to the treatment received at Lort smith.
Do not take your animals to Lort smith, I didn’t heed that warning and I feel terrible about it every day. My cat suffered way longer than he had to, I paid so much money for poor treatment and care, and my poor boy has trauma now.
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L
We took a little unusual pet, and everyone was amazing, helpful & friendly. I think it’s important to be very informative in this field, and that they were. Thank you guys!
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Natasha Latin
I called Lort Smith trying to book an appointment to see my puppy as she has broken her leg, they have advised me to come as soon as possible so a VET can see her. I followed their advice and took her in. Once I got there the tool my puppy at the back I waited for 3 hrs. Finally they called me to be seen to let me know that the Vet doc has left for the day and the dog will stay to be there overnight. ( well if you would have taken me in when I reach the hospital my puppy would have been seen by a VET)… after leaving the puppy there they call me in the morning saying they did the X-ray for the dog but though three VETs has seen the X-ray they could not tell if is broken or fractured. So they sent he home over the weekend. Trying to book an appointment now to be seen by a specialist and they can only book during working hours. When I first called them they said I need to come in to discuss payment. I paid everything on the spot and yet they were not helpful…
Helpful ReviewThe Vet in Campbellfield were very lovely last time the one in North MElbourne even when I was there they were very rude.
I do not recommend this place
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Dan McFarlane
We had to have our little man Fluffy layed to rest recently and the nurses/vets couldn’t have been nicer or more thoughtful. Went far beyond what we could of expected. Thank-you to all the lovely staff involved.
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Linda Hansford
It seems money matters before your sick pets health !!! My gorgeous cat got sent home !!! He needed a blood test and stay over night !! Your on a pension he got a jab and flea treatment and sent home !! 😥💔🥺😡😡😡
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Olivia Sloman
My dog Lucy went into the lortsmith fighting for her life basically on her deathbed. The vets and nurses at the lortsmith did an extraordinary job with our darling. We are so grateful of their services. Not only we’re they attentive and kind but they were also very affordable. Highly recommend to any dog/cat owner, could not think any more highly.
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Magella Stecher
Terrible, over change you and just want your money. Mediocre care.
Took my dog in for cast change. They charged me $500. Took him to Richmond Vet Clinic a week later for the same thing. They went above and beyond (even decorated the cast for fun) and charged only $130.
I highly recommend going anywhere else than Lort Smith. If it’s an emergency I recommend CARE vet clinic in Collingwood. Just avoid Lort Smith at all costs.
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Hongzhuan Zhu
(Translated by Google) I really don’t want to say what cat is obviously a fungal infection. The doctor just touched it and said that it was caused by anxiety. Excessive licking caused us to misdiagnose for three months. We licked frantically after the circle was removed for this. We came four or five times. lort smith, but not once the result was a fungal infection or even once the skin condition was observed under a microscope. I would never take my cat to see a doctor here anymore.
(Original)
Helpful Review我真的不太想说什么 猫咪明明是真菌感染 医生就随便摸摸 看看 说是焦虑导致的过度舔毛 导致我们误诊了整整三个月 一摘圈就疯狂舔 为了这个 我们来了四五次lort smith但是没有一次的结果是真菌感染 甚至没有一次用显微镜观察皮肤状态 我是不会再带我的猫咪来这里看病了
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Belle Fuller
Best staff, super friendly the vets and nursing staff. They have tended to my animals for over 10 years they deserve an award each and every staff member of Lort Smith ❤
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Oscar Ocean
Thank you Lort Smith for such a touchy postcard with expressing sympathy in hard time me and my family been through after our sweet doggy passed away. It was much needed.
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Ms Maria Baloukaserlis
Thank you for looking after my little girl Chloe. Chloe lived up to 86 years old in cat years and it was very painful to let her go, and say good bye. I couldnt have done it without your support, the staff where fantastic. And sent me Chloe paw prints with many thank you cards for taking good care of Chloe. I thank you all so much from my heart for your humanitarian support, and appreciate the cards you mailed me. My little girl Chloe and I had great adventures in life, she would walk me to the bus stop, and some how was always waiting at the bus stop waiting to walk me back home. Physically Chloe has crossed over to pet heaven, but she is always with me. I always love my sweet little Chloe, luv mum.💖💖💖💖💖
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Jasmin D
They care more about money than your pets.
I took my cat for a dental appointment that had been booked for over a month, when I got there they informed me that I needed to pay a 50% deposit ($500) before they’d see him. No one had told me I’d need to pay that much up front. I didn’t have that much money to put down, I was told before I made the appointment that there were payment plans available. I tried to explain that I’d been off work for 3 weeks because I had been COVID positive, but they just didn’t care, they only care about money. I’m just shocked at how heartless these people can be.
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KYLIE SAUNDERS
Being an owner of four rabbits and a new kitten.i have found the Lort Smith to be one of the best vet services ive experienced so far.they are always there to give advice over the phone.they offer great prices and are friendly and accessable.I recommend anyone to give these guys a go before their own local vet 🙂
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D Po
Friendly, tired staff doing their best with limited funding. From vets to nurses to admin staff, all were exceptional with my puppy, and made sure to introduce themselves before approaching him.
A downside? Because they’re under resourced, it’s nearly impossible to contact them on the phone. If you have a query re your pet’s treatment the phone usually rings out, so you may need to physically go in for a consult.
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Erika Scythe
I brought my cat here during an emergency situation after being quoted $5-7k for treatment at another animal hospital. The receptionist I believe her name with Tae is so kind and empathetic, she took time to explain my options regarding cost and I also saw her dealing with other customers in such a genuine, respectful way. She is an asset to the organization. My cat stayed in overnight and I received an SMS update which was appreciated. The discharge instructions were very thorough and clear, I was provided a detailed write up on his condition and what care was required at home, as well as instructions on medication. Due to the urgency they saw him immediately, and when I picked him up today it only took around 20 minutes to be seen by a nurse and have him returned to me. It is still touch and go with my cats situation but I will bring him back here with no hesitation if the need arises.
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Cecilia D
Thank you to Dr. Tristan Rich for treating my guinea pigs. I initially went to see him to desex one of my female guinea pigs, the operation went very smoothly and she healed perfectly. He has since treated a few of my other guinea pigs and is always patient and thorough. Definitely one of the best cavvy savvy exotic vets in Melbourne. The service at Lort Smith is great and there’s a real community spirit and the prices are very reasonable for the great quality of care.
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Jackie Melbourne
REALLY REALLY DISAPPOINTING FROM BEING GREAT TO BAD EVER SINCE COVID STRUCK.
Helpful ReviewIT SEEMS THEY CANT COPE AND CANCEL NECESSARY APPOINTMENTS NOW I AM LEFT TO FIND A NEW VET AS THEY KEEP CANCELLING OUR APPOINTMENTS . AND ITS SO HARD TO GET IN ANYWHERE ELSE. THE RECEPTION STAFF ARE COMPLETE ANGRY MOLES TOO
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Simon Harrington
Communication to customers waiting is nonexistent. Do yourself a favour and go elsewhere. Walked out after 4 hrs.
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Becky Neman
Why do you keep cancelling our appointments ?
Helpful ReviewNot good enough !
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Will H
Brought in a Guinea pig with eye problems and was told the eye had to be removed and that it was an ulcer. Went to an eye specialist and it was actually an issue with her facial nerves and if left alone would heal in 4-6 weeks.
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Malcolm Clarke
Very professional and treat you and your fur babies extremely well.
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Gary Lau
Im on the fence with my rating. My pet dog went in there with kidney issues on a Friday afternoon / night.
We discussed a plan of action but ultimately had to wait till Tuesday (PH on the Mon) to get an ultrasound.
The doctor gave me a call on Sat evening to discuss his situation … which was not going well.
Sunday morning the doctor (7am) rang me & partner … twice to update us. Unfortunately our phones were on silent and we were dealing with the kids (4&5yo). They did leave a message and for me to contact them immediately.
It was good & professional up until this point, where they
1) Did not leave a number for me to return a call
2) When I rang the normal number, I was diverted to a message advising I had rang out of hours.
So my plan was to call them back 8:30ish when someone was at reception. At 7:55am they called back advising my dog was in a very bad situation and was about to pass. They asked me to come in immediately. The kids being kids were not ready yet so I had to go alone and do a video call. Half way there I got a call from Lort Smith advising my dog had passed away.
If I had a number to call back originally I would have understood the circumstances and stood a better chance to see my dog one last time. Dying alone in an unfamiliar environment when it could have been prevented was the hardest part.
On top of this when I questioned them about it (the second time) they brushed it off advising that is how the phone system is setup, which it might be, but someone called me from a communication device ?
Anyway the way the ending was handled is what leaves a sour taste in my mouth thinking that I could have said goodbye to him had someone left a number to call back on.
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Fiola Puspita
Came in with a very sick puppy and after 3 hours of waiting and repeating the concern with multiple people, still left with questions since their theatres are unavailable until the following Monday. Feel like they should have more vet staff and xray technicians (and machines) at hand for emergencies like this.
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Yanhao Zhang
Rude uneducated lack of manner. The lady I spoke to on phone is extremely unhelpful impatient and aggressive in answering my questions. If you speak non fluent English like me, do not call, they hate people who does not speak their language which makes their attitude even worse….Hope I can give a score of zero. The lady eventually hang up because of me asking too many questions regarding their pricing as they didn’t make it clear at the first place.
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Florence
I recommend all pet parents to come here. Their staff are always friendly and responsive. There is a wait if there are a lot of emergencies but the quality of the treatment and care given to my pup is phenomenal. Thank you to the staff and members there.
Helpful ReviewIf you are impatient and cannot wait, please look for another vet.
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Costa
Dont go if you can help it..
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Nathalie Zamani
Lovely staffs at the reception. On time appointment and the Vet herself she was very kind to my little kitten. We are definitely choosing them as our vet to go. The location also was very convenient for us as there were parking for visitors inside the premise and also on the street.
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Christine Bialczak
Great care and professional service. I called before I arrived and barely waited before they saw my dog.
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Voilet Walker
Thank you Georgina for the care you took with Sheedy. The card we received was very special. 😃🐶❤
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James Seaford
Dog looked a bit unwell. Wanted to do Xray and keep her overnight. Xray showed nothing. They did another without my consent. $1,200 bill for an upset stomach. Well done, Sherlock.
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Alice Walker
Lort Smith saw my cat as an emergency on extremely short notice. Considering the clinic seemed rather busy, he was seen quickly. The triage nurse was helpful and was very kind and gentle with my cat. When we saw the vet she was thorough, and listened to all my concerns. Unfortunately after running tests (very quickly) our boy had a heartbreaking diagnosis. The discharge nurse was absolutely incredible. She was so compassionate and patient with us. She answered all our questions and provided amazing guidance. We never felt rushed talking with her. Eventually we sadly had to bring our beautiful cat in to be put to sleep. Again, Lort Smith showed amazing support though an awful time and even sent us a handwritten card in the mail after his passing. I would not hesitate to bring my pets here again and I would recommend Lort Smith to any pet owner.
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Jack R
WARNING WARNING WARNING. they’re botcher…
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Tapetwo
Dr.Anthony was so kind and willing to explain in detail about everything we asked for. Thank you again as we were so worried about our kitten.
Helpful ReviewI found one of the receptionist was little unfriendly but well. Overall experience was great so we do recommend this place 🙂
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H S Son
No! you must Read Or select “Lowest rating” and understand, how pet owner feel! I feel am also unhappy! MIcrochipping for a Kitten Quoted $107 in total. ( RSPCA$39 in total ).
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Wendy CHEN
Very bad service and attitude when I asked the price on the phone
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Minh
I have never seen a cheaper place in Melbourne and I appreciate that it is non-profit and cares about pets. Staff there are friendly and helpful.
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Juan David Moreno Perez
My cat fell from the balcony and he had a few bones fractured, i could spot one of his fractures so i took him to this “vet hospital” they took only two radiographies of the same part, i thought the would take plenty radiographies, taking into account he fell from hight, so i took my cat to other vet hospital where they found other two fractures.
Plus, the price for 12 hours hospitalisation was absolutely ridiculous.
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vincent De maio
Please don’t bother with them thay are pathetic I wanted to adopt a doggie and filled in the paperwork as to why I would like to give Lizzy a home was waiting to hear back but but the pathetic service thay run it’s the first 20 people stuff all the others that was interested. In adopting a pet stuff you lord smith
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Diane Byrne
Professional and friendly service
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Only speaking facts
You ladies are all angels, thank you so much for saving my little baby, I swear that without him, life wouldn’t make sense 🥰
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Elly
Thank you so much Lort Smith for saving our beautiful cat Ruby’s life. The staff have been wonderful. Understanding, answering all our questions and offering us payment options. Not to discredit any other staff member, Dr Harry Ellsmore was amazing to deal with. Incredibly compassionate, understanding and wonderfully spoken. He put us at ease when we had lost hope. Leaving a pet in hospital is always an anxious experience but we knew she was in the best care at Lort Smith. We are forever grateful!
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CLS
This place is just fantastic. We’ve taken all our family pets here over 25 years ( dogs, cats , a guinea pig , a rabbit ) and they’ve never been anything but kind , helpful, low cost and professional. I really love the condolence cards they send if you have to euthanise a much loved pet. Some might think they’re sentimental but we treasure the cards they’ve sent us: we still have every one of them . So many Vets do a great job , but the Lort Smith is the best .
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Natalie
We would like to appreciate the male veterinarian with blond, shoulder-lengthed hair at the evening emergency department/team, who was professional and compassionate throughout the whole consultation. Although our little budgie passed away at the end, the vet had ensured that he was given the best veterinary care before he passed way peacefully. The nurse who held the inital consult was also polite and we were impressed by their kind manner.
The receptionists were okay, not considered as rude but not particularly polite either – but I believe they were busy at all time, so my only comment was that the manners could be slightly improved there. The waiting time for the landline and reception was also long, but again understandable given Lort Smith is a busy animal hospital.
In overall, I would recommand this hospital to everyone, based on my personal experience.
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Jon Zimmer
Best in Melbourne. Cheapest price but great vet service. Willing payment plans..
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Linh Tran
I had a bad experiment in Lorthsmith today. I am a very easy person who will never give any bad review for any service before but was getting so disappointed about the Staff here.
Helpful ReviewMy dog in a very urgent situation that need to be cared. I brought her to the Vet in the morning and they told us that our puppy need to be treated as soon as possible in the hospital as he is in very bad status , so the Vet send me address and also help us to call to LorthSmith hospital for an appointment.
We came there at 12pmand meet the reception at 12:20. Due to the COVID19 so we have to wait outside in our car and waiting for the call from them. We are very happy to wait as we understand it is busy at that moment.
Yes. When we waited for 1 hour i came and ask staff there how long it will be as my dog seems painful that time. And they said they will notice and come to us soon. Also, at 1:39pm the staff call us and said they will be there soon, we waited for 30Mins and another 1 hour, no one come to us. Me and my partner come to the staff and ask them again as we know our dog is really painful at that time. But she was just very RUDE to us. It the lady who have a hair tight. She looks at us by a very RUDE way.
But we still very patiently waited untill 3:30 . Still no one care about us. I came inside and asked the staff (different lady), at the moment my dog was crying in the car as he is so painful. I asked her again, and like begging her to help, and she told us our appointment was being moved to late as some another cases. WHATT?? Really???
And finally at 4:10, when i have to brought my dog in front of door, someone came to us to help.
And after 4 hours waiting there. And another 10mins waiting for doctor to check my dog. They send him again to Specialist as they cannot do anything. It means we wasted our 4 hours for nothing.
And again . After bring my dog to Specialist Vet, they doing Xray and checking my dog. And my dog at this time was really bad and cannot be treated.
He got EUTHANASIA !!
Now i will never see my dog again.
I am not blaming on you for our lost of dog. But I think you really need to care more about your service. Please dont ignore any case. If your staff seeing any long waiting, please inform us that it will be long. Dont let us wait for NOTHING.
We see people came after us and gone before us.
I know you will delete my review. But I really need you to know how upset we were. Please be in our point and think. Dont excuse it all happened because of the busy time. It just because you are not professional enough.
Thank you.
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L Wib
We absolutely grateful for what they have done to help our fur baby in emergency which we sadly have to let go, also helping my distressed wife… They have shown great emphaty and understanding… Thank you.
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Javier Eaton
Greedy people that is all what they are Greedy.
Helpful ReviewOur dog had an accident, because the covid 19 We have been very short of money, my wife is not working and I only have a part time work.
We live in Pakenham and the vet clinics are pretty dear around here, my wife rang this venue asking for prices , they told her they could not give her any prices without seeing the dog.
She took the risk to drive to this place in the city.
After the consultation and the mocking about by the vet, they come back with a price 3 times more expensive that here in Pakenham.
We could not believe, they told her previously, that they will take her connection card.
Guess what! all lies.
Any way they where not going to help her at all, even the dog needed urgent attention.
People like this ones don not deserve any respect, the Dog is a patient and Us the owners need it some help.
We will never forget how bad you treated us.
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Ruby “The Sidge” Faith
Fantastic veterinary services affordable payment plans
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Dom DiMaggio
They save all type of animals, especially pets.
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Rachel Sobel
Excellent service for my dog, Ozzie, who needed a same day appointment for some tummy issues. Thorough visit and explanation that gave me peace of mind!
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Kane Murtagh
Tristan was amazing! I went to see him for my fish, whom I love very much. He treated by little guy the same as if I visited with a dog, a cat, or any other pet. He gave real-life options and was up-front about the outcomes. Would recommend visiting
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Olivia
Extremely dissatisfied with the service and the operation of this facility. Do NOT recommend if your pet is undergoing any serious surgery. Unprofessional conduct. Disgusted. Not only is my dog still suffering from an infection post surgery that they failed to diagnosed and treat properly after 5 visits within the space of 3 weeks, they FAILED to remove the needle from the dip out of my dogs legs (my surprise when I discovered this once I had arrived home).
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Poppi Cocks
The staff at the lort smith are professional. I was given a range of options, and they really understanding of the tough decisions. I recommend all of their services.
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alex llewellyn
Very rude service over the phone. I’m fostering cats and the foster organisation that I am with partners with them, I was asked to book an appointment with them from my case manager to check the two cats that we have fostered as we do not have any information on their past and I was greeted very rudely by a staff member. Aggressive on the phone and did not listen to what I said. I understand that there is a pandemic and so they are not taking non emergencies but I was not notified before hand and not till the end of the call. Very dissapointed
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J P
Terrible experience. Myself and my partner called to book an appointment for adopting an apartment cat.
Once there, we saw a cat we really liked.
However, when we said we wanted to adopt it, we were confronted with extremely personal questions, like where we were from, if we were living together and if we were renting.
We took the questions in because we really liked the cat, but they refused us to take it even after 20min of questioning.
Extremely bizarre experience.
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Emzi Gurks
Guys do not take any off your sick animals here they do not care about your pets I took in my dog next day they call me say she has died absolutely disgusting they killed my dog paid $800 just for 12 hours and they still calling me for the $16 I owe they don’t care they just in it for the money please be aware for the love of god…
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Darren Wareing
Our much loved Meeka developed a urinary track blockage that needed urgent attention over the ANZAC Day weekend. Our vet recommended Lort Smith. All the staff were fantastic, very professional and caring. Thanks to all for the excellent work you do in such trying times.
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Min Hsuan Wu
The receptionist had an extremely rude attitude. I will NEVER go back again!
I took my kitten for vaccination, but as soon as I arrived, I was told my appointment was cancelled. The receptionist insisted she left a voice message to my phone, but I DIDN’T get any. NO text and NO email, either. She didn’t care if I receive the message or not and replied to me with very rude manner. She even told her manager that I got the voice message and rolled her eyes when I was talking to the manager. EXTREMELY RUDE AND UNPROFESSIONAL, and I’ll NEVER visit here again.
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Michelle Jones
Friendly, caring, attentive and excellent knowledge from all the vets
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Jo Jreige
The best also for pensioners payment options
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Barbie Williams
Extremely unhappy. If I could give no stars I would. I will never be back. Dispicable behavoour by one of the vets who should be subject to disciplinary action..
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Jonathan Salmon
Outstanding place for looking after your loved ones.
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Ruth Buckland
Did not test for rat poison while there my dog died
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Chris T
Great place for your furry loved ones… even the feathered ones you love, they are always supportive in all situations, and way cheaper than most veterinary clinics.
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Yalçın Demirkol
👍
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lauren haidon
Very friendly receptionist and friendly vets
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Doris Liu
Really disaster on service. Waiting long time even you got appointment before.
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