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Reviews (14)
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Business ID: 13516
Gav Tang
Recently I took in another street cat to care for after it was being treated poorly.
After a week of care and countless hours bonding with the cat. I took it to the vet to get checked up and to legally adopt it.
I signed the paperwork at the vet to state I was the interested party before The Lost Dogs home took her. I waited for the holding period which was a week and was called by them asking if I was the interested party and was told she needed a few tooth extraction. Me and my partner called every 2nd day which on average we waiting 40 min to get answered. We were told week after week that they were waiting for the dental work to be done. On the 10-11 of Sep 2022 she was adopted out to another family. Which was totally unfair given that they knew she had an Interested party and a familiar home waiting for her. Me and my partner had a lot of our time and emotions about this cat. They admitted they stuffed up and did not read their own notes / paperwork and is completely unfair. It feels like someone had died. This is completely unfair as I tried to do the right thing and adopt her legally.
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Ikram Hadi
The staff are so rude and unprofessional, so unorganised, they have absolutely no idea what they’re doing. Just try calling them and you will see.
Helpful ReviewI “adopted” more like bought a kitten for $249.10 They had the kittens profiles all mixed up, lucky I’ve had cats in the past and while I was there I noticed the one they were advertising as male was actually a female and several other cats had their profiles mismatched which included name, age vaccination history. God knows if the one I ended up getting was the one that was actually vaccinated and microchipped. The only reason I went ahead with the adoption and didn’t just leave was because i had my kids with me and they had been looking forward to that day. I recently accompanied a friend to another adoption agency and the experience was 100x better.
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Oliver Davies
STAY AWAY. Good mission. The culture is toxic and management are unaccountable.
Incompetent hangers-on gang up on new starts who are threats with the help of their bizarre Head of People on culture, who does things like suddenly going on a weeks unannounced leave when she received evidence that her accusations were incorrect, but then mysteriously returns to send emails the next day. It was impossible to contact anyone in management or the board in a timely fashion. Disgrace. This organisation needs to be investigated.
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Oliver Davies
Management are incompetent grifters. The place has a famously toxic work culture. Employees who try to excel get gaslit, bullied and pushed out. See elsewhere.
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Sam Cornell
Took great care of my naughty dog 😏
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Angela
Looked to adopt a dog, staff were very professional but wait times were incredibly long.
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Nick Doria
Very pleasant to deal with
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Kyle Rose
Dogs
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this is Sparta
My elderly mum got a dog next day the dog tried to attack people and showed anger towards people with moustaches they told her to let her settle .a couple days later she went to attack people again she returned the dog and they refused to give her money back and didn’t offer a calmer dog
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Elisa Cuomo
Great improvement on last time I was there. Maybe new management. Keep up the good work
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Allan Lindsay
Lovely staff, lovely selection of pets looking for their forever home and now we have 2 new additions to the family.
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Natasha Glenn
Friendly staff who looked after my pup well after she escaped our backyard!!
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nicola giordano
Good place to get a dog or a cat.
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Petko
We had a great experience with The Lost Dogs Home North Melbourne. Staff have been very courteous, knowledgable and friendly. Would highly recommend them to anyone looking to adopt a pet. We adopted a puppy and have been loving the care and the results since then. Amazing place with amazing people doing an amazing job!
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