PetSmart Orange love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Orange seems to be a place that sparks a mix of emotions among its visitors. On one hand, customers rave about the thorough adoption processes and the excellent grooming services, with special shout-outs to the friendly and helpful staff that make shopping there a pleasure. The store's grooming salon, in particular, receives high praise, with customers returning due to their trust in specific groomers like Kimberly. On the flip side, there's mention of a less positive experience with a staff member who was perceived as rude and unhelpful, especially when it came to the purchasing of a pet hamster. While the store is commended for its clean environment and reasonable prices, some customers suggest there's room for improvement in customer service and a broader range of products, especially for cat owners. Despite a few hiccups, the store maintains its reputation with many happy repeat customers who appreciate the convenience and the quality of service at PetSmart Orange.
Last Updated: 31/01/2024
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Business ID: 54535
Bianca Tobin
I went in doing a doordash order and i had some trouble looking for the items so i asked for assistance from the worker named jamie he had amazing customer service skills , very polite & helped me find every item i needed! This was a great experience!
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Stephanie Bl
I like this place because it has rabbit toys, food and other items.
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TheCoronapatron
Reasonable prices, they have pet grooming. It would be better if they had more items and grooming packages for cats as they do for dogs. Also, they need more associates on the floor to assist customers.
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Intelligence
Long wait times and rude people, don’t know how this place is open.
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Juan Ayala
Went to purchase a hamster for my daughter and they tried to force me into buying a $100 cage after one of the workers told me that the $45 one was fine. The other worker went to the register and told me she will not sell me the hamster if i didnt get the “proper enclosure” which was the $100 one once accordint to her, I explained that the other woman said the $45 one was for that type of hamster and she blatantly said well I dont believe that is, so i will not sell you the hamster. The other worker by the name of Jamie heard all of this and the attitude she gave me and refused to give me her name, I said I would file a complaint and I left and went to petco in milford and purchased the hamster there with a new cage. 2 hours later I get a call from the orange police which shocked me because there was no altercation, he said he wanted to let me know that they did not want me back in their store and asked for my side of the story and then told me that I should file a complaint against them.
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Express Stores
These people are rude they act like they don’t want to help people, replace your staff. Everyone should shop elsewhere.
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omar c
Groomers are amazing
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Danielle Mauri
Just a quick stop to get dog food. Store is always clean and employees always friendly.
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Erin Murphy Schneider
groomers are always great here. i’ve taken my little dog for walk-in manicures and never had an issue.
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Sherri T
Great staff, very clean & good products.
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