PetSmart Deer Valley love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Deer Valley seems to be a bit of a mixed bag, but there's plenty to wag your tail about. Customers have praised the friendly and knowledgeable staff, highlighting the grooming services and dog training classes as top-notch. Christina, for example, is lauded for her care of a large double-coated dog, and the store's cleanliness and customer service receive thumbs up across the board. Pet lovers have even found their furry best friends here, adding a special touch to the shopping experience. However, it's not all puppy love; some shoppers have raised concerns about high prices and less durable products, with one customer finding better quality items at a bargain store. Additionally, a few unfortunate incidents involving staff behavior, both in the parking lot and during the grooming check-in process, have left a sour taste. Yet, the dedication of specific employees like Cece in grooming shines through, suggesting that while there may be room for improvement, the heart of PetSmart Deer Valley lies in its commitment to pets and their owners.
Last Updated: 28/02/2024
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Business ID: 56537
ryan wells
Good staff at this location. I have a large(120lb) double coat dog and Christina takes care of him no complaints every 3 weeks.
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MomDoGGY SK
Too darn high prices for some substandard goods which you can get better quality at bargain stores. Hence I actually did! I bought a collar and a leash lasting not even a day. I took it right back, bought a comparable set at the 99 cents store, Three months later it is still intact, holding up beautifully. The staff is nice and store very clean, which is what warrants a 3 star review.
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Autumn
I love pets smart. I adopted my best friend here ❤️
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M W
Samantha in grooming was not helpful, did not read the required paperwork appropriately and was also seen mistreating another dog that was there. We’re thankful to have seen that so we could cancel the appointment and take our dog to a different place where they will be treated kindly. You should never reprimand someone else’s dog. Dodged a bullet, and she needs to be trained on how to properly deal with dogs when she’s under pressure. That poor little dog wasn’t even doing anything bad.
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Ryan Massa
Great dog training classes!!
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Larry Callahan
Good care for tour pets
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Lori Patterson
😂🤣😅😄 Petsmart is Petsmart! They just don’t always have the frozen fish food that I need, and it becomes frustrating to have to speak to management to order it. But, all in all, they’re my go too!
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david n
I was almost hit by an employee while walking across the parking lot. She decided I was in the way as she almost hit me and my 2 year old granddaughter and then proceeded to flip me off and yell at me to get the F out of the way. I tried to find out who she was but wasn’t given her name by the manager. He also didn’t seem to really care that one of his employees was driving recklessly in the parking lot and seemed very disinterested in what I had to say. Needless to say, I use to shop quite often at PetSmart. Looks like I’m a Petco guy now because I absolutely refuse to shop in a place that employs absolute filth like this girl. I hope others read this and realize that she had absolutely zero regard for my safety and even more alarming was the fact that she didn’t even care that I was carrying a 2 year old in my arms. I have so many more “colorful” words I can use to describe this situation. Lucky for PetSmart, Google doesn’t allow it. Otherwise, I’d light you up! Absolutely disgusting how this was handled or lack thereof. Negative 5 stars!!!
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Brad Kingston
Prices are a bit high for pet foods here, but they have an eclectic collection of choices
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Richie Davis
Great products and great staff thank you all for all the help
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Tina Martinez
My inner child always wants to test the doggie toys out that beep. I love purchasing sweaters and toys for my sister’s dog. She is super spoiled, I love her!!!
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Stevie Bee
I love this location. The employees are always so friendly and extremely knowledgeable. Even when swamped, I never have any issues getting assistance from the employees. This location is my favorite for that reason.
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Keith Rogers
Great customer service and always friendly to any dogs that are brought in.
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Robert Cronkrite
Restroom was disgusting
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Asia C
Can to get a kitten and the manager was rude and refused to sell me the kitten. I’m over the age of 18 my name is on the house I was taken the kitten to and she refused to sell her to me. Never been so disappointed in pet smart
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Nikki Zuba
Can’t go wrong at pet smart
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Joe Virzi
Very unpleasant check in process at the grooming salon. The pet stylist that was assisting us was very rude and demanding about an updated rabies vaccine, even though we provided multiple forms of proof of the updated vaccine.
Helpful ReviewHowever, the stylist Cece who took care of our pet was amazing. We would come back to her anytime!
The customer service of the stylist Jaelyn who assisted us at the front desk however was unpleasant.
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RMS
Very nice people and always wanting to help.
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nintendomomcat1
The employees were some of the friendliest, most helpful we’ve ever run across. The store was well stocked and clean. This location is top notch..Recomended!
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tim conley
My spider loves the crickets I get from PetSmart!
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