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PetSmart Spring TX love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.0 out of 5.0
Rating 3.0

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Spring TX has had a mixed bag of reviews recently, with customers sharing a variety of experiences. Some folks have pointed out issues with customer service, mentioning encounters with unhelpful and sometimes rude management, particularly in the grooming department where services didn't quite meet expectations. Despite these hiccups, it's not all gloomy skies. Many have sung praises for PetSmart Spring TX, highlighting their excellent prices on prescription diet food for dogs and top-notch vet services. The salon garners love for its friendly and professional grooming team, with pets like Chacon leaving with perfect haircuts every visit. Regulars appreciate the knowledgeable and approachable staff, feeling recognized and welcomed by name, which surely adds a personal touch to each visit. While there's room for improvement in areas like grooming and online order efficiency, the positives like great in-store experiences, a wide selection of products, and commendable vet services shine through. PetSmart Spring TX, like any business, has its challenges but continues to be a beloved spot for many pet owners looking for quality care and products.
Last Updated: 2024-02-18


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  • Joy Len
    Reviewed on Google

    Male manager is rude. No help at all. Refunds taking over 4 days to even be seen makes 0 sense. But when I swiped my card the money is gone immediately? Okay. Work on your customer service. 12/11/2023 4:35pm.

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  • Benjamin Landrum
    Reviewed on Google

    This store doesn’t help their customers.

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  • Carolyn W
    Reviewed on Google

    Best price on prescription diet food for dogs.

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  • Elizabeth Williams
    Reviewed on Google

    I love this salon! They are all so kind and giving with the pets they see. My Schnoodle, Chacon has been a Petsmart customer since his first puppy groom almost 3 years ago. Brittany usually does his groom and he loves her and i love his hair cut EVERY TIME!
    THANK YOU PETSMART SALON!!

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  • Shelbie Budnik
    Reviewed on Google

    10/10 recommend. They’re always so professional and if there’s anything that I want trimmed or clipped a little more, they never hesitate to make it happen!

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  • Gabriela Cugno
    Reviewed on Google

    Than iu to Aidan for the excellent work and dedication whit Nanda . We are so happy ! Now the next level ! Of course w The teacher ! 🙌👏

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  • Melanie Fish
    Reviewed on Google

    Always helpful, knowledgeable, and friendly. We go every week to pickup food, treats, and any extras needed. They know us by first name now…lol!

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  • Jorge Sanabria
    Reviewed on Google

    Grooming was the worst experience

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  • Richard Steve
    Reviewed on Google

    Dog is still dirt paid more and it does not smell better

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  • Noe tarra
    Reviewed on Google

    Worst experience grooming ever. Employees where not properly trained. My dog is still dirty after paying for extra services. They don’t do everything included in the packages. Lazy management.

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  • Jocelyn Sanabria
    Reviewed on Google

    Paid extra and my dog still smells. I paid a bunch to take her here and she turns out cleaner when I bath her at home with cheap shampoo.

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  • Jocelyn Mcawsome
    Reviewed on Google

    Management was rude and unprofessional

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  • Jocelyn Sanabria
    Reviewed on Google

    Absolutely worst grooming experience ever. The packages included paw hair trim, sanitary butt trim, nail trim, brushing and bath. They did none of those things except the bath and they bathed my pet terribly. My house caught on fire and is under construction my pet had paint on her from the walls she still had it after her “bath and brushing” had they bathed or brushed her she wouldn’t have paint on her . I paid extra for deodorizing shampoo. She doesn’t smell good at all I paid extra and it doesn’t even smell like she had a bath at all. The $5 shampoo i bought smells better. They didn’t do any of the services in the package and despite an employee telling mr they’ll give me a 10% discount she ended up changing her mind and not doing it. The manager was called she was terribly unprofessional she didn’t introduce her self or her position she didn’t even say hi. She didn’t speak a single word and just stood there useless. I’m never coming back here. I might aswell bath her myself and she will turn out much better than paying $70 for nothing but a headache and huse waste of time. They need to properly train their employees and especially management. The management was the cherry on top of useless.
    The picture is paint on my dog after her $70 extra deodorizing “shampoo and brushing” she smells like nothing what a huge waste of money.

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  • Codie McPhate
    Reviewed on Google

    Literally half the fish were dying or dead
    Crazy
    Normally great. The people who work here are the NICEST!

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  • Brandon Kirby
    Reviewed on Google

    If I were rating employees on politeness and the store on cleanliness and the selection of products, this review would be 5 stars. But PetSmart has some work to do with its online ordering and store pickup.

    First, don’t advertise that orders can be ready in an hour if it takes the store 8 hours to pull and bag pre-packaged mealworms, nightcrawlers, and red wigglers. Second, there should be a convenient way for me to cancel an online order. Hours after placing my order I tried driving to the store to just buy the stuff myself. I’m told that 1) online orders that contain live organisms aren’t pulled until the customer arrives because the organisms might die (okay, that makes perfect sense) and that’s why my order wasn’t ready, 2) online orders cannot be cancelled once they are paid for. Well, if you cannot modify or cancel orders, why did the store adjust the quantity/cancel items that were out of stock after I had already paid online? (boo…that means that you can cancel items/orders when it is convenient for the store.

    Finally, it shouldn’t take 20 minutes to pull insects from the fridge and scan to release the order when there are only two customers in line, including me. Oh, yeah when I got home and opened the red wigglers, they were dead, slimy, and stinky.

    Update, I reached out to customer service regarding the dead animals in my order. I’m told that I needed to return to the store and address the issue with them–I am not driving another 40 minutes for this! After a few correspondences, I was given a refund back to my credit card.

    Hey Google, you should let me separately review the online shopping experience and the in-store experience. I want to dock the online experience another star and leave the in-store experience at 3.

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  • Yorkie Smith
    Reviewed on Google

    Always glad to drop off my pet 🐕 he loves the place

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  • Dorothy Smith
    Reviewed on Google

    Great place to shop and take your pets. Vets there are very knowledgeable and patient. Very professional and friendly There are plenty of cute stuff for pets

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  • Cristina Molinar
    Reviewed on Google

    Excellent vet service. Nice selection of dog treats. Best price on grooming equipment for my pup. They really do care about my fur baby.

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  • Jamie Bednar
    Reviewed on Google

    Easy to get around. Friendly staff.

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  • Brittney Pierre
    Reviewed on Google

    We took our family dog here on 9/17 for a bath and cut. The cut turned out okay. But the dog still smells. I don’t know if they were rushing or what. But, The whole purpose of the bath is to get the stench out. Hazel still smells like she needs a bath. We took her to PetsSmart before (same one) and she smelled great and we couldn’t smell her at all for a few weeks. I’m very disappointed. We’ll have to bathe her ourselves now. We could have saved that $54. Thanks for nothing PetsSmart. Very, very, very disappointing.

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Rating

Business ID: 55119

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