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PetSmart Surprise Prasada love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.4 out of 5.0
Rating 3.4

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Surprise Prasada seems to have its ups and downs according to customers. Some folks aren't thrilled about the selection of pets and find the prices a bit steep. Others mention inconsistent layouts and experiences that didn't hit the mark, especially in the grooming department where professionalism seemed to lack at times. However, it's not all gloomy skies; many customers rave about the friendly service, both at the checkout and within the grooming team, highlighting staff members who go above and beyond. The store's cleanliness and well-stocked shelves also receive praise, making shopping for pet essentials a breeze for regular visitors. Despite some gripes about customer service and product pricing, the positive interactions with staff and the joy pets seem to find in the store paint a picture of a community hub for pet owners. Whether it's adopting a new furry friend at an event or finding the perfect food for a pet, PetSmart Surprise Prasada has its moments of making both pets and owners quite happy.
Last Updated: 2024-02-29


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  • The Dent Whisperer
    Reviewed on Google

    Not a good selection of pets and expensive

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  • Andromeda Crum
    Reviewed on Google

    Almost always a meh experience, the layout is never consistent and I have to really search to find angthing

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  • Laura Hinson
    Reviewed on Google

    Very friendly service.

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  • Gabrielle Stork
    Reviewed on Google

    Poor customer service in grooming. Extremely unprofessional to hang up on someone. I called to schedule and appointment with my groomer and was responded to by “she’s not here anymore” and a disconnected call. I guess you really don’t want another customer if you didn’t try to schedule with a groomer that DOES work there.

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  • joel rhinehardt
    Reviewed on Google

    Had exactly what I wanted. Quick and friendly check out.

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  • Rob
    Reviewed on Google

    The employee doing the check out, was extremely rude, crumpled up my receipt and basically threw it at me. You could tell he pretty much didn’t want to be there.

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  • Steve S
    Reviewed on Google

    Shop here frequently for my pets food friendly and helpful. Well stocked and always have what I am shopping for. My dog loves coming along on shopping trips into the store and staff always give her attention and she enjoys the treats.

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  • Jackie K.
    Reviewed on Google

    The groomers at Petsmart are very friendly and always do a great job taking care of my dog.

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  • Amy Hammer
    Reviewed on Google

    Most of the staff at the Prasada Petsmart are rude (on more than on occasion) and need training. We will not be back to this location.

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  • Larry R.
    Reviewed on Google

    My dog gets groomed here and the ladies here are awesome!!!

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  • Sharon Myers
    Reviewed on Google

    I dropped my dogs off for grooming today and after being told one price on the phone they raised the price by $5.00 per dogs. Terrible business practices.

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  • K
    Reviewed on Google

    Store was clean but the employee I had during checkout did not want to be there and it showed. Didn’t smile, didn’t greet me other than saying “next!” She seemed very put out that I had a price match from petsmart website. She told me I didn’t swipe my card which I did and I told her the machine said waiting for associate and she hit a button and magic happened, my receipt started printing. No apology or anything. Rude!

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  • Darren Crowley
    Reviewed on Google

    The blonde guy in the aquatics section is always so nice!! Love coming by to chat when I pick up the feeders for my fish!
    Keep up the good work everyone, best petsmart I’ve been to out here!

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  • Anzel G
    Reviewed on Google

    I normally would never write a review, but the service I had was absolutely wonderful and I just had to share! Morrigan was amazing in helping me out with everything I needed to get. He went above and beyond to help me and educate me on which products would be best for my pets. He is doing a stellar job and I look forward to shopping here again.

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  • Maximo Flores
    Reviewed on Google

    New store!

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  • Olivia Valdez
    Reviewed on Google

    Not really happy I had to buy my rats food here. I don’t shop here normally after all I have read regarding their animals. Seems like the cats always had dirty cat boxes and ear mites whenever I thought to give them another chance.

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  • A H
    Reviewed on Google

    Morgenn specifically is the reason for the bad review. She is rude and I don’t think I’ll spend the several hundred dollars a month here for my dogs royal canin and other dog and cat foods. Suggest you train her.. everyone else at the store has been amazing and helpful but unfortunately I’ll drive the extra time to another store or switch to chewy. Disappointed, was so happy when this place opened

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  • Valentin Gonzalez
    Reviewed on Google

    The people here were really friendly. They had a pet adoption event and we ended up adopting a cat. My daughter is extremely happy with it. They took the time to explain how to care for it.

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  • tina lindstrom
    Reviewed on Google

    The new Petsmart is a very nice store, employees are nice but I wish they would lower prices

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  • Jennifer Jennings
    Reviewed on Google

    Small store limited selection on bird and small aminal food and items

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Rating

Business ID: 56549

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