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PetSmart Citrus Park love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.5 out of 5.0
Rating 3.5

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Citrus Park seems to be a bit of a mixed bag according to the folks who've shopped or used their services. On the bright side, many customers rave about the clean, organized, and brightly lit environment coupled with friendly service and a good selection of products, especially for those heavy chewers out there. The grooming services have their stars too, with staff members like Taylor and Maria receiving high praise for their quick and caring touch, making both pets and their owners quite happy. However, it's not all wagging tails, as some customers have expressed frustration over pricing discrepancies and the grooming process, mentioning experiences that didn't quite meet their expectations. Despite these hiccups, many still find the staff to be super friendly and appreciate the wide range of dog food available. While there's room for improvement, particularly in the grooming department, the overall consensus is that PetSmart Citrus Park has the potential to be a great spot for pet owners, provided they continue to listen to customer feedback and strive for excellence in all areas.
Last Updated: 2024-02-20


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  • David Morano
    Reviewed on Google

    Clean, organized, brightly lit… Friendly service, good selection

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  • Keith Bellaugua
    Reviewed on Google

    The worst PetSmart. I spend thousands of dollars here for my business. I guess Amazon will get that money going forward. There Manager Mandy wouldn’t price match their OWN WEBSITE. She said I’d have to order online and do in store pickup and I wouldn’t be able to get it until the next day. What a joke!

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  • Jennifer Johnson
    Reviewed on Google

    Tired of the grooming process of waiting 2 to 4 hours while they work on numerous dogs at once. Will charge full price too. Will not return.

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  • Gaby Suarez
    Reviewed on Google

    i went to petsmart to get grooming done for my dog the staff member that helped me was taylor she did an amazing job and she was quick loved her work!

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  • Kenny Larkin
    Reviewed on Google

    Excellent choices for heavy chewer toys and treats

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  • Mitch Cushing
    Reviewed on Google

    Amazing service!

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  • Suzie K
    Reviewed on Google

    I have had the BEST experience with the Citrus Park PetSmart grooming. Maria is hands down the best groomer. My pup can be a bit cranky when he gets groomed and Maria handles him so well. She explains what is best for him and he comes out looking amazing every time!! I cannot thank her enough!! Charlie loves her too!!!

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  • ledoux bev
    Reviewed on Google

    Unable to get an appointment
    But receptionist did try

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  • Teresa Hamburger
    Reviewed on Google

    This is at least my third visit to have my dog groomed. I had an unusually bad experience and I’m very disappointed and will be seeking another groomer as a result. The dog looks fine but the lack of concern for her and actually for me was disturbing.

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  • Raul Rouco
    Reviewed on Google

    Excelente lugar, lo recomiendo

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  • Ines Torrano Jauregui
    Reviewed on Google

    Good place to find products but is picer than other stores with same products.

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  • Sarah Powell
    Reviewed on Google

    Nice enough staff but half-a$$ grooming department. The grooming appointments for my greyhound are not cheap. I normally take him to another location where the groomers are stellar but decided to come to this location for convenience that day. I usually do the deluxe package on top of nails/teeth cleaning and he always comes out smelling nice and fresh with much better breath. This was not the case after the appointment here. My husband was the one who picked him up this time so I didn’t see the dog til later in the day. He smelled ok but still had a bit of that musty dog smell and his breath smelled the same as it did before he went in. I spend a lot of money to get him fully cleaned and I can’t help but think they skipped a few things that were supposed to be included. They obviously did not brush his teeth even though I paid them to do so and it makes me wonder what else they skipped. They only took an hour and now I know why. Usually his appointments take longer. I think I will stick to the westchase location where my dog actually gets the full treatment..

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  • adrian reinaldo
    Reviewed on Google

    👌

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  • Clayton Barrows
    Reviewed on Google

    Very friendly staff, got any dog food you might need.

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  • Aaron Herman
    Reviewed on Google

    The store is neat and orderly, and the staff was courteous. I highly recommend this establishment.

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  • Ashley B
    Reviewed on Google

    Employees here are super nice but the grooming department needs work. I brought my dog in to get his nails clipped walked out and it looks like his nails were never clipped. Told me I should probably go somewhere else to get his nails done next time mind you my dog does not move.

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  • rita hlister
    Reviewed on Google

    I went in for prescription food for my cat. I’ve never done so before and I needed help from . the tech Jessica who waited on me. She made my label and pointed me out to dog food instead of cat food. I told her I needed food for my CAT. She topped her poor customer service off with pointing out the WRONG food then shuffles me off to another associate whose answer to me was “we don’t have any”. On top of being extremely stressed out with my beloved cats illness, these 2 individuals made it even worse with their lack of service and stupidity of pointing out the WRONG food.

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  • Andrey Garbev
    Reviewed on Google

    Awesome staff.

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  • Kimberly Davis
    Reviewed on Google

    Stopped in to use a gift card on Wednesday around noon. The store was quiet, with very few customers. Staff was friendly and efficient. No complaints.

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  • Gail Lopez
    Reviewed on Google

    Never again the worst customer service

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Rating

Business ID: 55203

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