PetSmart Westchase love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart Westchase seems to be a bit of a mixed bag, but there's plenty of love going around for it. Shoppers are big fans of the discounts, coupons, and the super friendly staff that make each visit a bit more special. The store is praised for its cleanliness and the staff's helpfulness, especially in the grooming department where many have found a trusted companion for their furry friends. While some customers have faced challenges with customer service and specific incidents in the grooming salon, others can't help but share their positive experiences, highlighting the dedication and care their pets received. It's not just about grooming, though; the store offers a wide range of products that pet owners find useful and fun, from necessities to adorable costumes for their pets. Despite a few hiccups, many customers are having great experiences, whether it's through engaging with knowledgeable staff or finding that perfect item for their pet.
Last Updated: 20/02/2024
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Business ID: 55201
Danee Haumesser
Love this place,go for the discount, coupons, friendly staff
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Nena Loba
The grooming salon has bad customer service. Make people waste their time and money with packages they don’t want to perform with excuses! The pet to be too old. Ridiculous!!! Been a customer for years here but will take my services somewhere else.
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Joy
GreT xustomer service
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Elvis Morejon San Juan
Everything is perfect
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Emma
I love going to our neighborhood petsmart. All the staff is great and the location is super clean!
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Nic Osterberg
Staff was super helpful and informative
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Sarah Powell
I will go out of my way to go to this locations, grooming department. They are very friendly and have consistently done a great job each time with my greyhound. I have tried other Petsmart locations and the groomers elsewhere were not that great. Grooming is not cheap depending on what you do but know that you will definitely be getting your moneys worth at this location. Love them!
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Shayshay None
Both of the assistant and cashier girl are very unprofessional and need to stop running their mouth too much to avoid future problems and to avoid making the store lose more money. They need to be more educated before given this job! Stop hiring helpless people with no education or experience.
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Trinity Lia
Ashley (cashier) needs to learn to ask owners if their dog can have treats while checking out. She is the only cashier who never ask. My dog is allergic to many foods and those treats cause him to have horrible reactions. Thanks to her sneakily giving treats I will be having my dog in the vet clinic.
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Israel De La Rosa
Went to take my dog to his grooming appointment and they refused to see him because their system had a note that only a manager can groom him. The “manager” is the same person he’s been going to and the person who was scheduled to groom him. Won’t be taking him to this place again.
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Joel Jason Perez
Un buen lugar
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Sherrylynn Cotter
Everybody was kind to my GSD puppy. I found lots of good things that will make her happy. It helps so much with socialization to be able to take your puppy to a store.
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Mark
We’ve come here twice already and despite the high prices 😂 the cashier has always been super nice with us and we basically come here to buy our babies anything now lol
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Jackie Doran
Always friendly and helpful staff!
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Jackie H
New update! I have been taking my dog to the grooming salon for the past four years and I have to say I love the grooming staff every time I come in they greet me and they’re so excited to see my dog and I know that she’s in great care when she’s there… Chris is the groomer I use on a regular basis, unless he’s out then Camila will groom belle! My dog is older and has arthritis and I know when she’s there that Chris takes extremely good care of her and is very patient and when I come to pick her up, she always looks fabulous! Chris always goes the extra mile with Belle and I can’t thank him enough for his kindness, patience, and the love of my dog! Thank you to the grooming staff because whenever you move to a new location and you have to find a new groomer, you do worry about if the staff is nice and caring and I have to say after four years, I have no doubt about any of you that you love my dog! The prices are very decent and this is why I bring belle every 6-7 weeks to get groomed! HUGE shout out to Chris for all your hard work and love to Belle ❤️
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Christina Mckendree (Christy)
So many fun costumes to look at for the fur babies
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Марина Самойлова
terrible service. came to buy fish for a child. the consultant did not sell them to us. offered us almost already dead fish. the baby is crying. Thank you.
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Sushi
I recommend not going here
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Diani Ferro
Very bad customer experience at the grooming salon. I dropped of my dog and they wanted to charge me an overnight fee for being less than 30 min late for pick up. Also the woman who said to be the grooming manager had a very bad attitude. Even when I called to schedule, it seems like they don’t want to take any appointments.
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Anacris Nott
We met with the trainer for an initial evaluation of our rescue dog. Christine, was knowledgeable and thorough. We start classes next week!
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