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PetSmart Webster love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.

From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.

Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.



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Reviews (20)

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3.8 out of 5.0
Rating 3.8

Review Summary


Here's a summary of the recent reviews on The Pet Community - Powered by AI
PetSmart Webster seems to be a hub for pet lovers, offering everything from new puppy supplies to a wide variety of pet food options. Customers have praised the knowledgeable, helpful, and friendly staff, highlighting the exceptional customer service. Grooming services come highly recommended, especially for the gentle care provided to furry friends. The veterinary clinic at PetSmart Webster has also earned accolades for treating pets like their own and ensuring owners are well-informed without feeling rushed. Even the boarding services have received positive feedback, with pets being well cared for and owners receiving updates and photos to keep their minds at ease. While there have been a few hiccups with certain interactions and salon experiences, the overall sentiment from the community leans towards satisfaction and a willingness to return.
Last Updated: 2024-02-25


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  • Kim Campbell
    Reviewed on Google

    Everything you need

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  • John L (Jllmmjj)
    Reviewed on Google

    Absolutely amazing place to shop. Staff is very knowledgeable and very helpful as well as friendly. Highly recommend going here

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  • C. Rincon
    Reviewed on Google

    New puppy supplies found.

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  • Tokyo
    Reviewed on Google

    Worst location needs new employees with better attitudes. Very disappointed!

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  • Carlos Velazquez
    Reviewed on Google

    Que bien que encuentre Eucanuba.

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  • sophie
    Reviewed on Google

    Workers here are nice and the place is VERY well stocked lots of pet food options at this location.

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  • cristian neri
    Reviewed on Google

    Older blonde female cashier very rude. Was giving me lip about redeeming coupons even after minimum purchase amount was meant. Talking about, “well it shouldn’t have worked” in a demeaning tone. Lady if it shouldn’t have worked it wouldn’t have worked.

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  • karyn
    Reviewed on Google

    Elizabeth was so sweet and gentle with my cat scylla. Definitely recommend her as a groomer for your baby:)

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  • All Saints
    Reviewed on Google

    Service was very brash and unwavering. Now I admit can be a snob and I don’t want to be swindled as much as the next person ; But these people were the worst at it. But I was charged $53.00 dollars for this 11 lb. bag of cat food and it was priced at $38.00 . I walked out after the insult and the lady ran out after me , and yelled sir you were right. I asked her how many other people she overcharged without a complaint. I’m going to corporate.

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  • Cassidy Aubrey
    Reviewed on Google

    The staff at the veterinary clinic are awesome! They treat your pet as if it was their own and spend time with you going over everything you may have concerns about. They don’t try to rush you out of the office which I like.
    Will definitely be recommending to all my family and friends. ☺️

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  • Carmen Hix
    Reviewed on Google

    Customer service is exceptional at the store! Outstanding employees!

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  • Sah Sah
    Reviewed on Google

    Waste of time. I see other reviews have had a similar experience with the salon. They told me I could come in at 4. I was unaware this is near closing, they did not say. When I arrived they scrambled for an excuse about my dog’s epilepsy; never a problem at other salons, as long as there was no seizure within 24 hours. They didn’t explain to me a policy, instead left to the other room to discuss with themselves how they can reject my dog. Understandable if they don’t want to take the risk, concerned that she’s not medicated, but my issue is they should have discussed this over the phone instead of wasting my fking time. It felt disingenuous, more like they were too lazy to do the groom because they booked me last minute and changed their minds. Courtesy pays smh.

    Go ahead and reply with the policy you failed to discuss and make an excuse for the poor customer service.

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  • Skylar
    Reviewed on Google

    Friendly and knowledgeable staff always 🙂

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  • Keierra Owens
    Reviewed on Google

    We will be back!!!!

    I brought my baby here for boarding when I traveled to Galveston this past weekend. The Galveston location does not have a PetsHotel yet. As I walked through the door I was impressed with how clean the store was. The staff are friendly and greet you as you come in. This was my pups first time boarding at a Petsmart so I wasn’t sure what to expect. After dropping him off I was thrilled that staff had contacted me to give me an update on my furbaby. They also included two photos. When I picked him up I received a cute pawgress report of his behavior while boarding. He even had a cute bandana on. The staff really enjoyed my pup and he enjoyed them as well. I highly recommend this Petsmart location to anyone who needing day care or boarding.

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  • Lauren Kelley
    Reviewed on Google

    Wonderful place and staff

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  • Henry Wyndon
    Reviewed on Google

    My dog was bathed and had her teeth brushed, on Tuesday. Unfortunately, my dog’s breath did not improve. Petsmart did a complimentary teeth and tongue brushing on Friday which remedied my dog’s bad breath.

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  • bunny
    Reviewed on Google

    They shouldn’t be allowed to sell fish , this is disgusting… that food is deteriorating in the water making the water toxic and full of ammonia, DO BETTER PETSMART

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  • Sarah
    Reviewed on Google

    The hotel has taken excellent care of
    Miss Kitty three times in the last six months. Since she is almost 20 years old, it is very important that she is well taken care of for me to be comfortable leaving her. The most recent stay was the longest (10 days). The staff shows her so much love, and they are really patient when I call to check up on her. I love this place for her.

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  • Taryn Curtis
    Reviewed on Google

    Izabelah in grooming always does such a great job on my baby girl!

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  • Clara Jones
    Reviewed on Google

    We will never take our dog to this PetsHotel again. Bad customer service. And for a 1 night stay they did not leave him his bed. Blanket or toys. Just a cold empty room. And they said it was their policy. I get they wanted to wash his stuff in the morning but the night before. And then it took them 15 mins to find his bed they tried to give me one half it’s size and said this was it.

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Rating

Business ID: 55407

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