PetSmart West Covina (Eastland Center) love pets, and we believe loving pets makes us better people. That’s one of the many reasons we do Anything for Pets – because they will do anything for us. Anything for Pets is our commitment to pet parents, it’s how we do business and who we are as pet lovers. As the leader in pet care, we make our decisions based on how we can bring pet parents closer to their pets.
From dressing in matching costumes, to finding the perfect treats and toys, we innovate solutions and unique, must-have products to create more ways for pets to be a part of our everyday lives.
Our trusted and skilled associates share the same passion for pets as the pet parents we serve, helping pet parents choose from our offering of the largest variety of pet products and services in one convenient place – in your neighborhood or the palm of your hand. With more than 1,660 locations in North America, we pride ourselves on our unrivaled variety of pet food, treats, toys, and apparel, as well as our services including training, grooming, boarding and more.
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Review Summary
Here's a summary of the most recent reviews on The Pet Community
PetSmart West Covina (Eastland Center) seems to be a bit of a mixed bag, but the positives shine through, showing it's a place with heart for pets and their owners. Customers have stumbled upon rare finds in-store, highlighting its unique product range. The team is praised for being very helpful, with great customer service marking many a shopper's experience. While there's mention of a grooming hiccup where a pet didn't receive the expected pampering, it's clear the store aims to please, offering fast checkouts and attentive employees. The staff's friendliness and knowledge about pets come up time and again, with the store being preferred for its selection of dog food over competitors. Despite a few critiques on organization and a less-than-ideal experience with the grooming department, the overarching sentiment is that PetSmart West Covina is a welcoming place, packed with a generous selection of products and a team ready to assist. Whether it's finding the right food or getting expert advice, it seems many leave with tails wagging.
Last Updated: 25/02/2024
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Business ID: 55421
Scruffyx56 Dot Dot
Found a rare beta there.
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Fabricio Galvan
Useless groomers who need my dog to love getting groomed in order for them to wash him.
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Mar Alv
Very helpful.
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Michael Delgado
Great customer service and fast checkout. Employees are very attentive.
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Star Jeter (Ann)
So friendly but very disorganized
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Eunice Munoz
If I could give this 0 stars I would Took my puppy here to get a teddy bear cut instead they gave him a full body shave and he has cuts all over his body and charged me 94$ for the cut that I did not ask for and excuse was that his hair was knotted they just took the easy way out a s even cut his eyelashes
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Francisco Rosales
Exelente servicio
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Rene Martinez
I like PetSmart you can find a lot of products for your pet.
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Shandie Hoskins
They always have friendly employees
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Sunny like cool 7 Skillet
They are always nice and knowledgeable about pets n what’s best when you ask questions
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Jenny Trujillo
I called the grooming department and they answered my questions very professional
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Mike Merkel (Shark Bytes)
The staff is friendly and the selection of dog food is better than Petco.
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Kimberly Rubio
Employees are rude and don’t know what they are doing! I went to buy parakeets and had originally chosen a cage too small to fit two so he wasn’t willing to sell me a pair, but he was willing to sell one a single one even if though the “fact” sheet they have said must be grouped or paired. I got a bigger cage that was on sale for $82 he then ripped off the tag and said “just so you know it’s technically already expired but I’ll give it you”. I went up to the register and the man didn’t even ask me for my phone number for my treat points and he scanned all the items then I told him if I could put my employee discount and ge said “that is supposed to be at the beginning now I have to rescan everything.” I came here for a simple purchase I regret coming here never again nor do I recommend.
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J Issac Aguirre
friendly staff, generous selection of products, pet food, treats, toys, and grooming supplies. 🐕 🐈 🐟
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Salvador “Sal” Robles
Great store. Well stocked, staff is very professional and friendly. Thank you!
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Theresa Bushey
Lulu had. A great experience. That’s what matters to me.
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Lisa Granada
Great store, organized and friendly. I couldn’t find something, and they helped me right away.
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Leo Rosa
It’s Petsmart, where you can all your pets needs. Friendly staff, good experience.
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Fred Johnson
Staff not as friendly as the normal location I frequent, though the store is larger.
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Lisa Granada
Great place. Friendly people!
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